Volvo Cars Annapolis

The only negatives are finding timely appointments and the lack of loaner cars, otherwise the staff, service and facility are great! the lack of loaner cars, otherwise the staff, service and facility are great! More

The attn to detail and courtesy is outstanding. Bill Robertson (salesman) and Kevin Hull (service manager) are great! In March my Infotainment unit lost updates and I mistakenly made an appointmen Bill Robertson (salesman) and Kevin Hull (service manager) are great! In March my Infotainment unit lost updates and I mistakenly made an appointment for wrong Date. He graciously fit me in and took care of the issue. I am in IT Service Delivery and Client Services. The Annapolis, Maryland team is stellar. Oh and I love, love my 2023 XC40. Just wish that it would warn me if I leave the moonroof open so as not to soil the shade if it happens to rain. Oh and would love to know how to remove stains on leather seat. Yosemont Strong More

Facility is nice and the people are friendly. Ultimately, I got a deal I was ok with. It was more of a struggle than it should have been. Travis’s follow up since the sale has been outstanding. Ultimately, I got a deal I was ok with. It was more of a struggle than it should have been. Travis’s follow up since the sale has been outstanding. More

This was my 2nd purchase at Volvo Annapolis and the process was smooth and effortless! Everyone was very friendly! process was smooth and effortless! Everyone was very friendly! More

My husband and I had the BEST experience shopping for a car through Miguel. He was very honest, helpful, and all around amazing. I have had many cars, but this will be the only dealership I return to for a car through Miguel. He was very honest, helpful, and all around amazing. I have had many cars, but this will be the only dealership I return to for any future purchases! he even helped keep our one year old entertained while we signed paperwork. Highly recommend!! More

Not sure if management changed for the service department but this last oil change experience was the best one yet. If they could lower the price for long time customers it would be even better! but this last oil change experience was the best one yet. If they could lower the price for long time customers it would be even better! More

Knowledgeable staff. Explained everything very well. Found the exact car that I wanted and got it from another dealership. Explained everything very well. Found the exact car that I wanted and got it from another dealership. More

I had purchased my C30 from annapolis sometime ago and the experience was much to be desired. This time around I was hesitant but Mike Lash made the process easy. the experience was much to be desired. This time around I was hesitant but Mike Lash made the process easy. More

None of the service staff I have dealt with since 2006 are there and I was less than impressed with the new staff. Had to wait 2 weeks for service to be ensured I would get a loaner (live aprox. 45 miles are there and I was less than impressed with the new staff. Had to wait 2 weeks for service to be ensured I would get a loaner (live aprox. 45 miles away). One of the scheduled services I was told I was due for was a timing belt replacement, but when I picked my car up, I was told I had a timing chain, not a belt, so replacement was not needed. Shouldn't a service person know what type of equipment is in a particular model of Volvo if they work at a dealership?? Also, my carpet was dirty and it was not when I left it. No floor protectors??? Significat erosion of trust and for he first time since 2006, I question the quality of service my car received. More

Ms. Lenart was very helpful and excellent at the desk. The technician communicated with me in a timely manner and explained the issues and fixed them. The technician communicated with me in a timely manner and explained the issues and fixed them. More