Volvo Cars Annapolis

It has been a month now since I purchased my Pre-Owned RAV4 from Annapolis Volvo. I still have no inkling of buyers remorse. Everyone at this Dealership treated me very well, and purchasing the car was RAV4 from Annapolis Volvo. I still have no inkling of buyers remorse. Everyone at this Dealership treated me very well, and purchasing the car was a breeze. Kevin McKenzie made me very comfortable with my decision, and was more than accommodating. The Managers that I dealt with were very understanding and professional. I have never had such a positive car buying experience, and I would highly recommend this dealership to anyone. More

I had been researching Volvo C70s for about a month- all used. Clearly Annapolis Volvo had the best selection of used C70s for 2011- 2012. I emailed the dealership and Kevin McKenzie responded several times used. Clearly Annapolis Volvo had the best selection of used C70s for 2011- 2012. I emailed the dealership and Kevin McKenzie responded several times. He gave me lots of information about specific cars. When I was ready to buy I made an appointment with him for Saturday morning. I arrived at 930, drove and selected a great car, negotiated trade in, had the car run through certification, got the registration, etc. Anyway a few hours later I was home with my new(er) car. Kevin oriented me to the car, was very knowledgable about Volvo, its features and engineering strengths. Annapolis Volvo made everything easy, convenient and very personal. Mike the used car manager was very helpful. I highly recommend Annapolis Volvo if you live in the greater DC area- worth the drive! More

Thomm was very knowledgeable about the volvo that I purchased. He was patient and kind as I test drove a few cars until I found the perfect one for me. purchased. He was patient and kind as I test drove a few cars until I found the perfect one for me. More

It was a painless experience! I was able to negotiate the price and obtained financing before I came into the dealership. I was in and out in less than 1.5 hours. Rick fully disclosed the issues with the car price and obtained financing before I came into the dealership. I was in and out in less than 1.5 hours. Rick fully disclosed the issues with the car i.e. the previous owner broke the passenger vanity mirror. Rick ordered the part and it will be installed this week. There was no high pressure to buy extra accessories. I just declined and was able to go about my evening. More

We arrived at the dealership just meaning to browse. Everyone was very welcoming, patient, and helpful. Before we knew it, we found the vehicle we were looking for and the process to purchase and finan Everyone was very welcoming, patient, and helpful. Before we knew it, we found the vehicle we were looking for and the process to purchase and finance was started. Kevin is very personable and NOT the "greasy salesman" we were used to encountering. Thanks to him we were put at ease and under no pressure. He made himself available to answer any questions day or night. Given our first time buyer status and the type of vehicle we wanted it was not an easy task for them to finance us right away. Tricia was a miracle worker with finding us a suitable lender and a fabulous interest rate--better than we could have hoped for! We were very comfortable with our decision and the transaction was made easy thanks to the hard work of Kevin and Tricia. Thanks so much! More

From the moment you walk into Annapolis Volvo, even while under construction-remodeling, it is a pleasant experience. The staff is friendly and helpful. Thom Lamm was my salesman -teamed with Mark. Both wer under construction-remodeling, it is a pleasant experience. The staff is friendly and helpful. Thom Lamm was my salesman -teamed with Mark. Both were very professional while still being patient, informative and courteous. This is my fourth XC70 Volvo - so the car, in my opinion, sells itself. But, the dealership and personnel make all the difference in Rose J. Rowdon -making it an enjoyable experience - and Annapolis Volvo does just that. They make you feel like they truly want your business but more importantly, want you to be a satisfied customer. When I drove home with my "new/2011" Volvo XC70 - new to me - I felt like a kid that purchased her first car - I wanted to pull over to the side of the road and do a "happy dance!" If you knew me - you would appreciate this even more as I am a little ole' senior lady - I love my Volvo and would recommend and definitely purchase from Annapolis Volvo again - Annapolis Volvo makes it happen and they have quite a professional team! Any questions, please feel free to call me. 410-827-4696. a happy Volvo XC 70 lady! More

This new car buying experience was the best we've ever experienced, and we have bought a lot of new cars. Everyone from the receptionists to salesman, to sales manager, to business manager was frien ever experienced, and we have bought a lot of new cars. Everyone from the receptionists to salesman, to sales manager, to business manager was friendly, knowledgable, and professional. There was no pressure from anyone. Thom Lamm called to check that everything was OK, and went "above and beyond" to take care of the small issues we had. We would (and have) recommended this dealership to others. More

Initially I reached out to Thom through e-mail - and was responded to quickly and professionally. After a few quick emails, it was determined that the vehicle I was initially interested in wasn't exactly w responded to quickly and professionally. After a few quick emails, it was determined that the vehicle I was initially interested in wasn't exactly what I was looking for. Thom stayed on the mission and found the perfect XC70 for me. After a test drive with Thom, we came to an agreement on a fair price. I worked with Tricia to line up financing (a quick and painless process due solely to her expertise) and met Rick on the day I picked up the car due to it being Thom's day off. Rick was knowledgeable and friendly - and with Tricia handling the final paperwork I got everything signed and was on my way. Went in for a few quick fixes at the Service Department - and had the pleasure of dealing with Luis and Brendan - both of whom could not have been more knowledgeable and professional. Great experience all around. More

Brought my 05 xc90 in for some major work ( oil leak and park assist issue) and some minor cosmetic issues ( broken knobs, hose connecting washer fluid, light bulbs cleaned, and switches not working). Appa park assist issue) and some minor cosmetic issues ( broken knobs, hose connecting washer fluid, light bulbs cleaned, and switches not working). Apparently there was communication issues with my email that stated I wanted the seat heater that wasn't lighting up addressed and the lights in radio console and under to be looked at and that I actually wanted my windshield washer fluid to hit the windshield. When I dropped off the car I was told that the cleaning of lights would be $150.00 but not the information that the price was PER light, I also told the service person that the lights that showed the drivers side heater were not lit up and then there were some other lights in that same panel not lit. When they called me to discuss the problems with the car the light bulbs behind the radio/ heat console where the culprit and they needed to be replaced for a mear $260.00, I told them to go ahead since that was going to fix my complaint. When I picked the car up the first thing I checked was the washer fluid which did not work, I talked to tech and they said the freeze that we had the weekend before must have knocked the washer off the hose again ???? The freeze was normal MD weather in February 20ish degrees so I thought that a little fishy but OK they reattached it. Then I pushed the button for the seat heater only to find out that didn't work either as well as the bottom light of the heat panel which were part of the original problem I expressed when I made the appointment. At that time I was told the seat heater was now a switch and not the light bulbs and that switch they did not think I wanted to replace because it was an 1100 part, this confused me because I thought I was the owner of the vehicle and I got to make the decision on what to fix and what not to fix AND they said it would not effect the way the seat heater worked in the future. OK again seemed fishy but I accepted that answer, then I drove the car away and attempted to hook up my car charger only to find that the console was loose almost as if the mechanic had extra screws but didn't know where they went so he didn't put them back in the car, and the only way the adaptor worked was if I jiggled it this I knew wasn't right so I called them back given some song and dance about how I needed to know wait a few days before they could address these issues(??) So we scheduled it a few days out, and I am started to now become aggrevated, then the problem gets worse because these three problems are very QUICK checks, I drove the car in the evening only to find out that now the entire radio console does not light up ( before I dropped it off it was just the bottom two rows 7-8-9 and 0) Now I am furious with the dealership because the 260 fix not only didn't address the problem at all it made it worse ! So the beat goes on but for the obnioxious pricing they have for light bulbs and 1inch x1 inch switch and headlight cleaning you would expect that the quality of the workmanship would at the very least be up to the pricing. SO the beat goes on with these problems and customer service and requests get completely ignored in attempting to resolve these issues. More

Installed coilovers (lowering suspension modification) on my 09 C30, somewhere in the install my team and i misplaced the left rear rubber spacer that rests on top of the spring. I can drive it but prefer no my 09 C30, somewhere in the install my team and i misplaced the left rear rubber spacer that rests on top of the spring. I can drive it but prefer not to. I called annapolis volvo this(monday) morning asking if they had the part in stock. They told me no, it would be $15 and they should be able to to get it by friday. Should... BUT there's a chance i wouldnt see it till monday. So being the car person i am i know my car is gerally the same as the mazda 3's and ford focus's, i gave a local mazda dealership a call, they told me it was $9 and some change and if i ordered before 2pm today (still monday morning), they would have it the next day by lunch time (tuesday). Not hating, but encouraging others to shop around. VoA was trying to get me for ~$5 more and have me wait at minimum 4 days. how come a mazda dealership can get one the next day for cheaper? it's essentially the same part. wouldnt suprise me actually if both the piece from VoA and mazda both said FoMoCo on them (that's, Ford Motor Company, for those of you who dont know). Whatever, service like that is always going to make me shop around and not go to my brand name direct dealer. And the guy in parts was kinda rude, no please, no thanks for holding, no goodbye when i said im going to shop around before deciding... well maybe not rude, but sounded as if he didnt care. No "have a nice day, thanks for calling", that's just general manners. customer service goes further than people think More