Volvo Cars Annapolis

BOGUS I made an appointment with the service center at Annapolis Volvo to fix my off track passenger side window. I waited in the waiting area for approxima I made an appointment with the service center at Annapolis Volvo to fix my off track passenger side window. I waited in the waiting area for approximately 2.5 hours. When my vehicle was ready, I was informed that I had to pay 265.00. The individual whom rendered the bill stated that the charge came with an explanation. I was absolutely livid...265 for an off track window???!!!!!!!!!!!!!!!!!! It was explained to me that I was only charged for the service at a rate of 130.00 an hour because they had to remove the door to find out what was wrong. And that this service could not actually be covered under my warranty because nothing was "broken". I thought that this entire scenario was outrageous, seeing as that I was never quoted prior to the work being done! I would have appreciated the courtesy to decide if I wanted the work to be done at that time. I was blindsided and felt neglected. I am very displeased and hope that not I or anyone else experience this! I will be looking elsewhere to render maintenance to my vehicle. More

Annapolis Volvo: Professionalism Personified My family has purchased 6 Volvo automobiles since 1995, of which 4 were purchased from Annapolis Volvo. We continue to trust the Volvo brand for it My family has purchased 6 Volvo automobiles since 1995, of which 4 were purchased from Annapolis Volvo. We continue to trust the Volvo brand for its style, safety and reliability, however, the folks at Annapolis Volvo are a pleasure to work with when it comes to a purchase. Frank, Mike Mayfield and Anthony are ultimate professionals at what they do. These guys never pressure you into a decision; they allow you to make up your own mind. If you don't see a vehicle that you want on the lot, they will try to find the exact car you want - not try to persuade you into something other than your desired car. When I came to the dealership to inspect the V70 RDesign on a Saturday afternoon in February, I informed Mike Mayfield and Anthony Ferrogine that I would bring my wife to see the car on Sunday, they made the car accessible for my wife and I to see the vehicle on the lot away from the mounds of snow which covered the grounds. The staff of Annapolis Volvo are attentive to the buyers needs; this is rare find in today's retail car business. Nice job Annapolis Volvo. Keep doing what you do. Darryl and Janeen McLean Pikesville, Maryland More

Very friendly and helpful. Followed up on all the questions we had. Most of the contact initially was thru the web and that worked ok. Fair price on the Volvo and fair trade on my previous car. Ne questions we had. Most of the contact initially was thru the web and that worked ok. Fair price on the Volvo and fair trade on my previous car. Never owned a Volvo before so all was new to me. Once we agreed on the deal, Tomm was very good with the follow up, taking care of the requests we made. He has followed up several times to be sure all was satisfactory with the car and if we had any questions. Good guy to deal with. Kim was excellent with the tags, title, and processing the sale. Very friendly. More

I was told that I could not have a loaner car because I did not purchase my car at Annapolis Volvo even though my car is currently under warranty. Don't they realize that Annapolis and the DC area are hea did not purchase my car at Annapolis Volvo even though my car is currently under warranty. Don't they realize that Annapolis and the DC area are heavily populated with ACTIVE DUTY MILITARY? What an insult to be told this. I fight for this country and give up many sacrifices, one of which is having to relocate. How can a dealership in this area be so SNOOTY EXCLUSIVE and UNSUPPORTIVE OF OUR MILITARY FAMILIES???????I'm glad I did not buy my Volvo at this dealership and can not wait to be transferred out of this area. just disgraceful. More

Want to thank Annapolis Volvo and James who patiently guided me after several visits and road testing from a new car to used cars all of my interest. Then on Valentines Day James made it possible for me guided me after several visits and road testing from a new car to used cars all of my interest. Then on Valentines Day James made it possible for me to drive home in one fabulous Volvo making my Valentines Day just the way I like it feeling special. More

Thom is a pleasure to work with. We called him about the car earlier in the day and then drove straight from DC to Annapolis that night to buy it. Since we were already tired after a long day at work, Thom car earlier in the day and then drove straight from DC to Annapolis that night to buy it. Since we were already tired after a long day at work, Thom had everything ready to go and made the process very simple and fast. Kim Kane was also wonderful to work with! More

My expereince with Annapolis Volvo thus far has been primarily in dealing with Mr. Thom Lamm. Thom was great in assisting me in the purhase of my new XC-70. His low presuure approach was greatly appre primarily in dealing with Mr. Thom Lamm. Thom was great in assisting me in the purhase of my new XC-70. His low presuure approach was greatly appreciated. He is very knowledgable about Volvo's available product line and was very helpful in getting me into and conforatbale with my new vehicle. Tom gets the highest possible marks from me in customer service. More

It all starts with presentation and customer service. Anthony Ferrogine was a pleasure and went out of his way to provide us quality service in order to assist us with making an informed decision. He ca Anthony Ferrogine was a pleasure and went out of his way to provide us quality service in order to assist us with making an informed decision. He called in the right people to offer additional information - and they all represented the dealership professionally. They definitely have a fine staff. We purchased and would definitely recommend as a positive experience to our friends and co-workers. Car buying is a stressful business and no matter how happy I am with the final price, the next day I always feel maybe I should have not paid as much or could have gotten a better deal. But in this situation, I felt the car and expected maintenance service was worth what we paid. More

Three weeks ago, my Mother-In-Law was in a car accident with her 2005 Volvo S80, however the insurance company determined the vehicle was complete loss. After visiting another Baltimore, MD Volvo dealershi with her 2005 Volvo S80, however the insurance company determined the vehicle was complete loss. After visiting another Baltimore, MD Volvo dealership, we drove to Annapolis Volvo hoping to find another S-80 for my Mother-In-Law. We were greeted in the show room by Thom Lamm (Leasing and Sales Consultant), he was very friendly and listened to what vehicle and options my Mother-In-Law was looking for. Within ten to fifteen minutes, we were on the road test driving a 2010 Volvo S80. Mr. Lamm’s knowledge of the Volvo product line was outstanding; his experience providing superior customer service was very apparent when he suggested that the on-site Business Manger (Kim Kane) might be able to beat my Mother-In-Law’s pre-approved auto loan interest rate from her financial institution. To our surprise, Kim Kane persistence resulted in a lower interest rate from another financial institution. This was the first time visiting Annapolis Volvo to purchase a vehicle, if all the employees are at the high caliber and competency as Thom Lamm and Kim Kane, I would purchase my next vehicle from Annapolis Volvo. By the way, I own a Lexus and 1996 Volvo 850 Turbo. More

Volvo Annapolis was amazing to work with. I entered an inquiry online and got a call within 5 minutes from Kevin. I really appreciated the excellent customer service right from the get-go. Kevin immediate inquiry online and got a call within 5 minutes from Kevin. I really appreciated the excellent customer service right from the get-go. Kevin immediately emailed me extra pictures and set up an appointment for the next business day. Once I arrived, I was greeted kindly and taken care of and by multiple associates, all very friendly and helpful. I decided to purchase the car that evening and they worked with me to get a great deal and even stayed late to process the purchase. Kevin was a fantastic associate and I definitely recommend working with him if you are interested in a car at Volvo Annapolis. He was friendly and honest, and made the process very easy for me. The entire team was fabulous - Kim handled all the paper work and explained things to-the-point and made me feel very comfortable. It couldn't have been easier - by far the best car buying experience, ever! Thanks! More