Volvo Cars Annapolis

Lloyd made the buying experience enjoyable We just purchased a Certified Pre-Owned Volvo and this was, by far, the most enjoyable car buying experience we've had. Lloyd was a pleasure to work We just purchased a Certified Pre-Owned Volvo and this was, by far, the most enjoyable car buying experience we've had. Lloyd was a pleasure to work with -- pleasant, laid back and not pushy, knowledgeable, and fair. The process began with an online inquiry I made on a Sunday about a particular vehicle -- although the dealership was closed that day, Lloyd emailed me that evening and continued to answer questions that I had leading up to the test drive. In the end, we ended up purchasing a different vehicle than we originally inquired about, thanks to Lloyd's help in explaining the various differences between the three C70's that we were considering. I would highly recommend Lloyd to anyone looking for a Volvo or a used vehicle from Annapolis Volvo! It was well worth it to drive to Annapolis from the DC area for this type of car buying experience. More

What a way to buy my first Volvo Midlife came fast, I thought! let me buy a car that is something that I really want! My first choice was WRX and was impressed. I waited for 2015 to c Midlife came fast, I thought! let me buy a car that is something that I really want! My first choice was WRX and was impressed. I waited for 2015 to come, test drove one and was really impressed...problem was 25 highway mileage. Meantime I was also in the market for luxury cars. I considered BMW 3 it is great with 33 highway miles...I thought that is nice. If I may, I was not just looking for fun to drive but in this days, gas mileage has a great impact for car ownership. Then came the 2015 Volvo with Drive E at 37 highway miles...now that is impressive plus it is fast. So after days of looking for the trim and color I really want, I ended up at Annapolis Volvo. I like the fact that they pay attention and respond to the e-mail first thing in the morning otherwise I could have gone through another dealership. Then came to the phone call of actually negotiating the price which I must say went smooth with no haggling and holding on moments. Straight and forward. Then came to signing of contract with Kim Kane whom there was no better way to handle things. She was very sweet from welcoming to just presenting warranty information. Of which BY THE WAY I would highly recommend getting at least up to 70000 mile extended warranty just because if you see the car? you would not believe the electronics/computers that it has...sooo unless you have a degree in computer car maintenance, I would let the professionals handle it. Again thank you to Kim, Thom and Dennis in making my first Volvo purchase with a big bang! More

Excellent dealer to buy a Volvo! We had an excellent experience buying a new Volvo at this dealership. Lloyd and Dennis treated us very nicely throughout the buying process. The ove We had an excellent experience buying a new Volvo at this dealership. Lloyd and Dennis treated us very nicely throughout the buying process. The overall buying process was quick and painless. After we drive tested two different cars and decided which one we wanted, we were able to agree on a price and were signing papers very quickly. Overall, we strongly recommend Annapolis Volvo. More

Great sales experience, horrible service experience. In 2011, my wife and I bought a new Volvo at Annapolis Volvo. We had seen the car we liked at the car show in DC, and liked the idea of getting a pr In 2011, my wife and I bought a new Volvo at Annapolis Volvo. We had seen the car we liked at the car show in DC, and liked the idea of getting a premium European vehicle without the Mercedes BMW price tag. We had the best sales experience of any new car purchase we had ever made (in the last 25 years, I've bought 12 new cars and a couple of used ones). Unfortunately, that's where the good experience ended. Without going into a long and drawn out story about our service issues over the past three years, I'll just say that I believe every negative thing that I've read on this site about others' experiences because the same common thread exists and it matches with our experience. That common thread is incompetence, coupled with BS in order to increase profit in the service department by any means necessary while making the least possible effort to take care of the customer and the customer's vehicle. We always felt that we were being sold unnecessary services while nothing was done to resolve actual problems. To make a long story short, we traded in the car that we really liked last month for a different brand just so that we don't have to deal with Annapolis Volvo's service department ever again. More

They went above and beyond! I walked into the dealership after months and I mean months of stalking the website looking for a Volvo I could afford that had all I wanted. I watch I walked into the dealership after months and I mean months of stalking the website looking for a Volvo I could afford that had all I wanted. I watched one for a while and decided to take a look. I had been talking to Thom Lamm, but when I arrived he was with a client. So I was approached by Sales Manager Dennis Van Valkenburgh. From the time I went into his office he did all he could possibly do to find a way to make it so that I could trade in my vehicle and get the car I wanted. I have never been so pleased with the whole process. Thom and Dennis worked without even one single moment of aggravation and I know that I probably drove them crazy. I love my car and my son works at another dealership and they could not do for me what these guys did. I totally recommend Annapolis Volvo! Kelly Sarchiapone More

BOGUS I made an appointment with the service center at Annapolis Volvo to fix my off track passenger side window. I waited in the waiting area for approxima I made an appointment with the service center at Annapolis Volvo to fix my off track passenger side window. I waited in the waiting area for approximately 2.5 hours. When my vehicle was ready, I was informed that I had to pay 265.00. The individual whom rendered the bill stated that the charge came with an explanation. I was absolutely livid...265 for an off track window???!!!!!!!!!!!!!!!!!! It was explained to me that I was only charged for the service at a rate of 130.00 an hour because they had to remove the door to find out what was wrong. And that this service could not actually be covered under my warranty because nothing was "broken". I thought that this entire scenario was outrageous, seeing as that I was never quoted prior to the work being done! I would have appreciated the courtesy to decide if I wanted the work to be done at that time. I was blindsided and felt neglected. I am very displeased and hope that not I or anyone else experience this! I will be looking elsewhere to render maintenance to my vehicle. More

Annapolis Volvo: Professionalism Personified My family has purchased 6 Volvo automobiles since 1995, of which 4 were purchased from Annapolis Volvo. We continue to trust the Volvo brand for it My family has purchased 6 Volvo automobiles since 1995, of which 4 were purchased from Annapolis Volvo. We continue to trust the Volvo brand for its style, safety and reliability, however, the folks at Annapolis Volvo are a pleasure to work with when it comes to a purchase. Frank, Mike Mayfield and Anthony are ultimate professionals at what they do. These guys never pressure you into a decision; they allow you to make up your own mind. If you don't see a vehicle that you want on the lot, they will try to find the exact car you want - not try to persuade you into something other than your desired car. When I came to the dealership to inspect the V70 RDesign on a Saturday afternoon in February, I informed Mike Mayfield and Anthony Ferrogine that I would bring my wife to see the car on Sunday, they made the car accessible for my wife and I to see the vehicle on the lot away from the mounds of snow which covered the grounds. The staff of Annapolis Volvo are attentive to the buyers needs; this is rare find in today's retail car business. Nice job Annapolis Volvo. Keep doing what you do. Darryl and Janeen McLean Pikesville, Maryland More

Very friendly and helpful. Followed up on all the questions we had. Most of the contact initially was thru the web and that worked ok. Fair price on the Volvo and fair trade on my previous car. Ne questions we had. Most of the contact initially was thru the web and that worked ok. Fair price on the Volvo and fair trade on my previous car. Never owned a Volvo before so all was new to me. Once we agreed on the deal, Tomm was very good with the follow up, taking care of the requests we made. He has followed up several times to be sure all was satisfactory with the car and if we had any questions. Good guy to deal with. Kim was excellent with the tags, title, and processing the sale. Very friendly. More

I was told that I could not have a loaner car because I did not purchase my car at Annapolis Volvo even though my car is currently under warranty. Don't they realize that Annapolis and the DC area are hea did not purchase my car at Annapolis Volvo even though my car is currently under warranty. Don't they realize that Annapolis and the DC area are heavily populated with ACTIVE DUTY MILITARY? What an insult to be told this. I fight for this country and give up many sacrifices, one of which is having to relocate. How can a dealership in this area be so SNOOTY EXCLUSIVE and UNSUPPORTIVE OF OUR MILITARY FAMILIES???????I'm glad I did not buy my Volvo at this dealership and can not wait to be transferred out of this area. just disgraceful. More

Want to thank Annapolis Volvo and James who patiently guided me after several visits and road testing from a new car to used cars all of my interest. Then on Valentines Day James made it possible for me guided me after several visits and road testing from a new car to used cars all of my interest. Then on Valentines Day James made it possible for me to drive home in one fabulous Volvo making my Valentines Day just the way I like it feeling special. More