Volvo Cars Annapolis

Great buying experience We recently worked with Ryan and Butch on a lease for a new XC90. It was refreshing to deal with professionals who did not try to pressure us in any We recently worked with Ryan and Butch on a lease for a new XC90. It was refreshing to deal with professionals who did not try to pressure us in any way. I never felt like I was being "sold" anything I did not want or need, and left feeling like we got a fair deal. More

Trade in and more Less than a year ago we purchased a Volve XC60 from Ryan Crawford at Annapolis Volvo. Well, due to some recent changes in our lives, we decided we wan Less than a year ago we purchased a Volve XC60 from Ryan Crawford at Annapolis Volvo. Well, due to some recent changes in our lives, we decided we wanted to upgrade to a XC60 R-Design. Ryan C and Mike Mayfield (yes, we got great access to the dealerships manager) were amazing. We new we were being a bit frivolous but they still made us feel whole in terms of cars traded and money spent. Ironically, two weeks after we got our R-Design we were rear-ended. Annapolis Volvo was still with us - their service and advice was great. Now I wish they owned an autobody shop too. If you want to be treated like family who understands the balance between investing in your safety while understanding your emotions on buying a car - this is the place to go. More

Tony was very helpful and knowledgable. I had a very satisfying experience purchasing my new Volvo at Annapolis Volvo. Tony,my sales rep new the cars inside and out. He made the entire exper I had a very satisfying experience purchasing my new Volvo at Annapolis Volvo. Tony,my sales rep new the cars inside and out. He made the entire experience easy and painless. Butch also provided useful information and helped me decide on the car that fit my needs. More

certified pret-owned purchase experience Working with the entire staff was amazing! We felt like our business was truly appreciated. No pressure no hassle. Highly recommended! Thanks Ryan,She Working with the entire staff was amazing! We felt like our business was truly appreciated. No pressure no hassle. Highly recommended! Thanks Ryan,Sherry, all! More

Excellent Customer Service My husband & I just purchased our second car from this dealership and we couldn't be happier with our customer experience. After searching for cars at My husband & I just purchased our second car from this dealership and we couldn't be happier with our customer experience. After searching for cars at many of the local dealerships, it was the outstanding customer service that ultimately led us to choosing Volvo. We worked with Ryan Crawford for both of our purchases and have been impressed with him every step of the way. He listened to what we wanted and helped us find the perfect car based on our criteria. Ryan was genuinely interested in helping us as opposed to pushing us to buy something we didn't need. Ryan isn't an anomaly at this dealership. It's a nice feeling to walk into a place and have people address you by name. Mike, the sales GM, Butch, the sales manager, as well as many of the other salesman make it a point to say hello and ask if there is anything they can do to be of assistance. Perfect example of Annapolis Volvo going above and beyond: my husband & I are expecting our first child in February. When we walked in to finalize paperwork on our new XC90, the Annapolis Volvo crew had a pair of baby booties hanging from the rear view mirror AND handed me a present to unwrap that included baby clothing. You don't find customer service like that anymore! Don't expect anything less from the service department, either. Adam, the service manager has personally called after service appointments to follow up and ask how things are going. Overall, I would give Annapolis Volvo 10 stars if I could. Not only do I love the vehicle, but I know from experience that you don't get this type of treatment at any of the other dealerships. They make the car buying experience stress-free. More

Top of the class I recently purchased a new Volvo XC90 from Annapolis Volvo. The professionalism, knowledge and genuineness of the sales rep., Bobby Johnson, was a ke I recently purchased a new Volvo XC90 from Annapolis Volvo. The professionalism, knowledge and genuineness of the sales rep., Bobby Johnson, was a key reason I purchased the XC90. Bobby was a true expert on the vehicle and its features and he (and his office manager, Butch Rupert) were straight talkers when it came to price negotiations. Bobby really stood out as the best compared to the representatives I dealt with at competing dealerships during my car search. It would be difficult not to go with Volvo for my next family car based on the very positive experience I had with Annapolis Volvo.? More

Outstanding Experience Highly recommend Annapolis Volvo and especially working with Bobby Johnson and/or Mike Mayfield. Great experience leasing a new 2016 XC60 and trading Highly recommend Annapolis Volvo and especially working with Bobby Johnson and/or Mike Mayfield. Great experience leasing a new 2016 XC60 and trading in my current BMW 328. Bobby was friendly, patient and very helpful throughout the leasing process. More

"Good car buying experience" I had a good experience with Annapolis Volvo. I was able to text and speak with my sales person ahead of time and submit all of the required informati I had a good experience with Annapolis Volvo. I was able to text and speak with my sales person ahead of time and submit all of the required information before even coming to the dealership. I didn't have to sit and haggle over price, etc. and the incentives were great. This was an easy and enjoyable experience. I think I only spent an hour and half (Door to Door) in the dealership. Not sure who or what the "bad reviewers" are commenting on but I had good experience. It was probably the best car buying experience I've ever had. Thanks. William More

Careful of the bait and switch. Horrible customer service. Called to get some information about a car that they had advertised online. The sales rep said t was still available and that he would take some pict Called to get some information about a car that they had advertised online. The sales rep said t was still available and that he would take some pictures and get back to us to answer our questions. Never heard anything more from him (still haven't). Called multiple times and could never get a sales rep. Asked to be called back but no one ever did. Drove for multiple hours to get to the dealership and found out that car was sold before we even called about it. Thanks for wasting my time and gas. The rep that came out when we were at the dealership told us the car was sold and said "It is bound to happen". Really? I am pretty sure I can walk out to my driveway and tell you with astounding accuracy if my car is there. Not sure why in the 5-6 hours after we talked to the original sales rep he couldn't call us back to let us know it was no longer for sale or at least ask someone else to do it. I guess he got lost. They were kind enough to tell us that they had several other vehicles for sale on the lot. Surprise surprise. I should have asked if he was SURE they were still available. More