Volvo Cars Annapolis

Service department are dishonest thieves I needed a breather valve replaced on my 2008 V-50. It's a known problem, covered under recall for most cars but not my particular VIN. Was told that I needed a breather valve replaced on my 2008 V-50. It's a known problem, covered under recall for most cars but not my particular VIN. Was told that if I had done my oil servicing at the dealer they would have been able to take care of me, but since I hadn't I was out of luck. That's pretty poor (I put s l e a z y but apparently DealerRater doesn't want any Volvo dealer called that so they say it's a profane word!) for a Volvo dealer, but OK, how much will it cost to replace? I'm told it's six hours of labor "per the Volvo shop manual" so I get charged for 6 hours plus the part, no matter what. I buy the OEM part for almost half what they quoted, spend 15 minutes watching a YouTube video on how to change the part and 45 minutes changing it. I timed it, just to be sure. Now presumably Annapolis Volvo has professional mechanics on staff, who are experts on working on Volvos. Which means that if this weekend warrior could do the job in an hour they could easily do it in less. And yet they are going to charge me for 6 hours of work, because that's what the service manual says. How is that not illegal again? How often do they do this. I just bought a brand new 2018 XC-90. I went with Overseas Delivery from a dealer in NC and am picking up at Silver Springs Volvo. I will NEVER buy a car or spend a dime in service at Annapolis Volvo, business that was there's to loose since I live 5 minutes away from the dealership and will be buying Volvos for the next 30 years. More

Buying a new car can be stressful. Bobby Johnson made buying a new car almost stress free. Most importantly, he listened to what I wanted and then proceeded to share with me my options Bobby Johnson made buying a new car almost stress free. Most importantly, he listened to what I wanted and then proceeded to share with me my options. I never felt pressured. The whole experience from beginning to end was enjoyable. Thanks again Bobby! More

Volvo of Annapolis is 5 Star!.. 🌟 🌟 🌟 🌟 🌟 First and foremost, I had the great pleasure of working with Bobby Johnson which is an incredible guy and deserves the be recognized as one of the First and foremost, I had the great pleasure of working with Bobby Johnson which is an incredible guy and deserves the be recognized as one of the best salesmen I've ever had the pleasure to do buinsess with. He was always kind, polite and just a great guy, thanks Bobby... Secondly, Mike Mayfield is a valuable asset to Volvo and the automotive industry. I would personally like to THANK him for the his incredible help with my new purchase, Thanks Mike... The rest of the team at Volvo of Annapolis was all pleasurable to deal with as well. Since this is a new car I have not had the chance to experience service at this dealership but I will return at a later date and disclose how service is at this location. Volvo of Annapolis has restored honesty and integrity to the automotive industry through their incredible Volvo brand. Thank you!.... Sincerely Branden Keplinger More

Poor customer service It seems to be the case that every time this dealership's SERVICE department messes up, they do everything except apologize. Stop with the excuses and It seems to be the case that every time this dealership's SERVICE department messes up, they do everything except apologize. Stop with the excuses and just say "I'm sorry", which will earn you better respect. I have nothing bad to say about their SALES department, since they have always worked well in selling us vehicles with no pressure. But because the service department is lacking in deference towards their customers, it is time for me to find another Volvo dealership. More

Michele Brown re: Quality of Service @ Volvo Cars Annapolis Excellent Customer Service from my sales agent, Mr. Jack Potee and the business manager from the finance department., Marva Laws and Steve from the fi Excellent Customer Service from my sales agent, Mr. Jack Potee and the business manager from the finance department., Marva Laws and Steve from the finance department. The Volvo Cars of Annapolis has a magnificient team of individuals committed to demonstrating excellent rapport in building relationships with customers and I was pleased with my level of service as a return customer. More

Seamless Mr. Lawrence was amazing!! He was professional, knowledgeable, and on point with communication. Never a step in the purchasing process where I was kep Mr. Lawrence was amazing!! He was professional, knowledgeable, and on point with communication. Never a step in the purchasing process where I was kept out of the loop! A1 service from start to finish. I would recommend him to anyone buying a car. If honesty and integrity is what your after call Lawrence!! More

Lawrence Is Your Man Lawrence Huggins made my first experience at Annapolis Volvo smooth and easy. I found the car I wanted online and called to ask about it. He welcomed Lawrence Huggins made my first experience at Annapolis Volvo smooth and easy. I found the car I wanted online and called to ask about it. He welcomed me in to the dealership on his day off so he could work with me. The car I wanted was used and had just arrived at Volvo. He had the exterior cleaned before showing me the car. He was pleasant during our test drive. He shared valuable information about the car and kept the conversation flowing in a relaxed manner. When I returned the next day to buy the car, Lawrence was just as attentive and solid to work with. He addressed my questions about the age of the tires. He was patient at all times and I felt heard and understood as a customer. At times during our conversations, Lawrence showed compassion for a wide variety of people that indicated he was a warm person and not just on a hustle for sales. I would recommend Lawrence to anyone looking to buy a car. He is a solid person and great with customers. More

Could not ask for better sales experience!!! I took a long time narrowing down my recent vehicle purchase, 8 months in fact. I wasn't sure I wanted a Volvo but on my day of test drives I stopped I took a long time narrowing down my recent vehicle purchase, 8 months in fact. I wasn't sure I wanted a Volvo but on my day of test drives I stopped in here and worked with Thom Lamm. Thom took me out on a test drive of the new XC90 and had more knowledge on the vehicle than one could hope to expect. He was patient, kind and most of all, he was not a high pressure salesman. You all know the type, the ones that make car buying painful. Thom was the exact opposite of the typical car salesman. I told him I was there to test drive and was not buying and he completely understood. He took more than enough time with me answering all my questions, even knowing the vehicle may not be the one I ended up with. When I went to leave, Steve Currie, the sales manager introduced himself and provided me a quote for the vehicle I test drove and said he just wanted to introduce himself and told me to let him know if I needed anything further. Absolutely no pressure. Over the coming months I kept in touch and brought my wife back to test drive the car. She was immediately sold. And of course she agreed that this was the place we wanted to buy from. It was the customer service and approach that Thom and Steve used that made us comfortable and happy to deal with them. As we got closer to buying Steve and Thom ran several deal scenarios for us. We changed our minds on the particular vehicle we wanted from them several times. We asked for tons of quotes and quite honestly they bent offer backwards to accommodate. We were closing in on a deal and at the last minute we changed our purchase decision to another car which they happily obliged. They even threw in some add on options and swapped wheels based on my requests. We got an awesome sales price. On the day I came in Steve mentioned that they just came out with a $3000 trade in rebate the night before. I had no knowledge of this and Steve, being honest and up front gave me the rebate, in addition to the higher end of the blue book value for my trade in. It really was a nice cap on a great deal. Marva the finance manager got me the lowest interest rate possible and made the paperwork painless and easy. This may sound long winded but I have dealt with several car dealerships and even went to other luxury car dealerships in the area. It was the customer service of Thom and Steve that made me a first time and hopefully a repeat customer at Annapolis Volvo. If you are considering one of their vehicles, please do yourself a favor and ask for either of them. They are a pleasure to deal with and just honest, good people. Thank you Thom and Steve! -Mike K. More

Fastest car-buying experience I've ever had I stopped by the showroom (where I've bought cars before) and was greeted by Lawrence Huggins. He quickly established what I was there for, arranged t I stopped by the showroom (where I've bought cars before) and was greeted by Lawrence Huggins. He quickly established what I was there for, arranged to have my old car (bought at Volvo Cars Annapolis) appraised, took me on a test drive, arranged the application for financing and sent me home in my new car in one smooth process. And Marva Laws took very good care of me with the financing, too. More

Would not have purchased another Volvo if it weren't for Bobby Johnson at Annapolis Volvo deserves 10 stars! After the problems I had with my 2005 Volvo XC90 (new transmission, broken wheel hub, broken gear Bobby Johnson at Annapolis Volvo deserves 10 stars! After the problems I had with my 2005 Volvo XC90 (new transmission, broken wheel hub, broken gear stick, etc)., I had decided to NEVER purchase another Volvo of any model. Ironically, my husband and I were there to have that car serviced when we got the news that the cost of the repairs would exceed the value of the car. Hence, the recommendation to begin looking for a new car. Bobby Johnson was thankfully available. He was patient and explained how the 2017 Volvo XC90 was different and better than the 2005 Volvo XC90. He explained how the safety features and technology were far more advanced the the older model. Bobby went through every feature on the new models - the Inscription, the Momentum, the Sports model, and the Hybrid. He took the time to show us the models that were on site at the service center. Were it not for Bobby Johnson, we would not be driving another Volvo. Also, when it came to financing and negotiating the car price, Bobby and the site manager really showed that they put customers first. I completely understand that car dealerships have to make a profit, but in this case, given my prior Volvo history and my feelings about paying for a new car versus a used model, these two gentlemen proved that Annapolis Volvo motto to be true - the customer does come first. They put forth what others may call an unusual or unrealistic deal (as described by Volvo Princeton) to make sure that we left with a much more positive impression of Volvo than which we came. It mattered more to them that I believe in the Volvo brand again than how much profit they made on the car. For that I will be eternally grateful. Unfortunately, we purchased our Volvo XC90 Inscription from another dealer to get the color we wanted without the suspension feature, but if there was any way possible, I would transfer the sale of our car to Bobby Johnson because he's the one who did the work and he's the one who actually sold the car to us. If there is any bonus or employee recognition program, Bobby Johnson should receive an award as this was definitely the sale of the century. And to reinforce how much he deserves recognition, he even helped us set up a couple things on the car even though we bought from another dealer. Sorry for the length of this review, but it's important that you know how much the service we received from Annapolis Volvo meant. More