Volvo Cars Annapolis

The dealer did a bate and switch on new car service We purchased a new Volvo in Aug, 2016. We were informed that that warranty included full service for the initial term. When we took the vehicle in fo We purchased a new Volvo in Aug, 2016. We were informed that that warranty included full service for the initial term. When we took the vehicle in for the 10000 service we were told that there would be an additional charge for tire rotation. We were told that was included. The service mgr. said that that happens frequently. The sales team says one thing and it isn't true. That service was even included when I bought a new Volkswagen. It may seem small but what else is next. More

Just purchased a 2017 Volvo XC90 We knew we wanted the Volvo XC 90, so did not really have to be "sold." Lawrence Huggins understood this and provided just the right amount of assista We knew we wanted the Volvo XC 90, so did not really have to be "sold." Lawrence Huggins understood this and provided just the right amount of assistance. Once we decided to purchase the vehicle, Lawrence took all the time we wanted to walk us through the (many) features. He was great, and we know he will be there for us if we have additional questions. Lawrence was probably the best car salesperson we have worked with in years. (And we have bought many cars!) Our experience with Marva Laws in the Business Office was equally positive. She was upbeat and took care of all the details so that we could complete a hassle-free purchase. More

Family? Yes - Perfect! Detailed, personable and courteous customer service throughout the entire purchase process. Jack, the sales guy, was very helpful in locating the v Detailed, personable and courteous customer service throughout the entire purchase process. Jack, the sales guy, was very helpful in locating the vehicle with features I needed and providing other alternatives/options where necessary. More

bought a older camaro Bought and older camaro from these guys and as per the salesman he would send his wife to California in this car!!! He must of not liked his wife. Bought and older camaro from these guys and as per the salesman he would send his wife to California in this car!!! He must of not liked his wife. Bad move I bought the car sight unseen!! Figured I was dealing with a reputable company but I was wrong. The car wouln't stay running, the liner on the ceiling was hanging off, the seat belts were broken, the coil spring shot to xxxx... the car felt like it was floating down the road. The odometer hasn't worked since the day I got it. THEY totally misrepresented the car. From the owner to the sales manager no one helped. I asked them to take the car back for what I paid and they said they would give me half of what I paid for it on a trade. Just on the odometer not working alone they should have worked with me !!! they had it advertised with 44k on it and at the final sale 144k.. When i received it the odometer didn't even work. Since I bought the car I put almost $4000 in ti it just to bring up to par. Ok so if you buy from these guys make sure 100% everything is in line because they will not assist you! highly recommend you don't shop here. Mike Mayfield will do everything he can to push you off and make you go away. The owner screens his calls and will not assist he pushes off to his puppets who are the typical car sales people who every one joke about. Good line of garbage they would lie to there mother to get money out of her wallet!! More

Anazing This was by far the best experience I've ever had purchasing a car. Miguel Martinez and Mike Mayfield showed real concern in getting me the right car This was by far the best experience I've ever had purchasing a car. Miguel Martinez and Mike Mayfield showed real concern in getting me the right car for the right price. They made sure that I was getting the best deal possible and completed the entire process with ease. I'm not use to a dealer and salesman this amazing and I will ONLY buy with MIGUEL MARTINEZ! More

Best Experience Ever! I was looking for a used full-size Yukon/Suburban/Escalade and had been to numerous dealerships in the Annapolis & surrounding areas. After exhaustiv I was looking for a used full-size Yukon/Suburban/Escalade and had been to numerous dealerships in the Annapolis & surrounding areas. After exhaustive research and numerous failed deals, I had remembered a Yukon for sale at Annapolis Volvo's Used Car Center. I drove in late on a Saturday afternoon where someone was already test-driving a 2011 GMC Yukon XL Denali. I spoke with Miguel and left him my phone number. He called me within 5 minutes and told me the truck was still available if I was still interested, so I returned and took it for a test drive immmediately (with 2 others also interested in this same vehicle). Miguel put no pressure on me to buy right there, but the condition of the vehicle was excellent, and the price was THOUSANDS below anyone else! I dealt with Miguel and Curt who could not have been more attentive and respectful. I left a deposit that night and returned first thing Monday to finalize my purchase and they could not have been nicer and more helpful. My sales experience was exemplary, and a few minor issues that the truck had were promised to be fixed at no cost shortly after purchase. The service staff went well beyond any other service departments I have encountered, especially Khris Brenneman. Khris called me within a week to have me bring the truck by for him to confirm parts and an appointment was scheduled within a few days. The vehicle was cleaned and detailed as promised and most of the items were corrected; however, one warning light intermittently kept coming on. Khris handled my call immediately and had me bring it in a second time for this issue which was not fixed as quickly and ultimately required a GM dealer to diagnose. I was apprised of it's status and was told to come get it on a Friday morning. Unfortunately, they discovered the issue was still unresolved and I was provided a courtesy loaner car for the weekend while the other dealer was stil diagnosing and correcting the problem. They could not have been more honest and apologetic about not having the problem fixed when promised even though it was at another dealer for service. All is now 100% perfect and I cannot recommend them enough! They have unbeatable prices, an attentive sales staff and a very thorough and experienced service department that isn't satisfied until everything is correct. I highly recommend them for a new or used vehicle! More

Great price and service We were looking for a used Toyota Tundra to tow our camper. After tons of internet research, a deal from Annapolis Volvo really caught our eye. The as We were looking for a used Toyota Tundra to tow our camper. After tons of internet research, a deal from Annapolis Volvo really caught our eye. The asking price was thousands below everybody else. We were skeptical but we decided to have a look. The truck looked better in person, which is rarely the case. Because the asking price was low to begin with, I was easy to arrive at price that made us both happy. When it was time to settle, they were very willing to work with us on our chosen method of payment. We strongly recommend Annapolis Volvo. More

Great customer service. Drove in without an appointment and Walt assured me that he would do his best to fit me in. He kept me informed during the diagnostic process and work Drove in without an appointment and Walt assured me that he would do his best to fit me in. He kept me informed during the diagnostic process and worked to get the repair covered under warranty. Work was completed as promised. Great customer service. More

NO Stress, NO Worries I cannot emphasize it more...the most "NO stress, NO worries" car purchase we've ever made! Thank you, Marlowe for making it a "Happy Purchase". Lovin I cannot emphasize it more...the most "NO stress, NO worries" car purchase we've ever made! Thank you, Marlowe for making it a "Happy Purchase". Loving my XC90! More

Great experience This was by far the best car buying experience I've ever had. Ryan was very knowledgeable about the car and made the process as streamlined and simple This was by far the best car buying experience I've ever had. Ryan was very knowledgeable about the car and made the process as streamlined and simple as possible. Negotiating the price was quick and frustration-free. The dealership was able to quickly source a car from another dealership with my preferred colors and specs. I would highly recommend Ryan and the dealership to anyone interested in a Volvo. More