Volvo Cars Annapolis

Great Experience Having owned both Audi A4 and BMW X3 in the past it was time to try Volvo. I a month researching the XC90 and finally arranged a test drive with Ola. Having owned both Audi A4 and BMW X3 in the past it was time to try Volvo. I a month researching the XC90 and finally arranged a test drive with Ola. From the beginning Ola was professional, kind, and simply a pleasure to work with. They were able to find a car with the exact specs we wanted and had it delivered to the dealership the next day. Completed paperwork and off we went with our new XC90 Inscription. Upon arrival at home it barely fit in the garage (2 inches to spare). And then we quickly realized this beautiful vehicle was too big for our needs. The next morning I called Ola to tell him that we would like an XC60 instead. Later that day I called Mike Mayfield to ask if we could get in to an XC60 and return the XC90. Mike was willing to work with us (after confirmation with his Vice President) and he and Steve Currie worked hard to find us an XC60 with the color and options we wanted. Long story short we are now in a beautiful XC60 R-Design. Clearly Volvo Cars Annapolis cares about their customers and went WAY ABOVE AND BEYOND for my wife and I. I think you would be hard pressed to find another dealership to do what Volvo Cars Annapolis accomplished. Kudos to Ola, Mike and Steve for truly putting the customer first. More

PHENOMENAL Working with Bobby Johnson and Marva Laws was a true pleasure. The level of knowledge Bobby has of these vehicles is unmatched. Pleasant, pleasant pro Working with Bobby Johnson and Marva Laws was a true pleasure. The level of knowledge Bobby has of these vehicles is unmatched. Pleasant, pleasant process from start to finish. This crew knows what they're doing and they go above and beyond for their clients. Highly, highly recommend. More

Volvo of Annapolis, a service- focused environment! Volvo of Annapolis sales team, Thom Lamm inparticular, provided courteous and friendly service from my initial inquiry to the unveiling of my new XC90 Volvo of Annapolis sales team, Thom Lamm inparticular, provided courteous and friendly service from my initial inquiry to the unveiling of my new XC90 in the showroom. In addition, I found Thom to be knowledgeable and very informed about the vehicle I was purchasing, making my buying experience gratifying. I truly recommend Volvo of Annapolis for the ultimate buying experience. MH More

Car buying I veiwed the car online the car was as explain by the salemen the deal was made very pleased.... The staff was the best I have seen. I veiwed the car online the car was as explain by the salemen the deal was made very pleased.... The staff was the best I have seen. More

Excellent Service We had an amazing experience working with Miguel Martinez and the staff at Volvo Annapolis. They were truthful and very professional and we were well We had an amazing experience working with Miguel Martinez and the staff at Volvo Annapolis. They were truthful and very professional and we were well taken care of. Miguel was very patient and gave us excellent customer service. We will definitely be back and will highly recommend that anyone looking for a car and a great deal should go there. More

Service department are dishonest thieves I needed a breather valve replaced on my 2008 V-50. It's a known problem, covered under recall for most cars but not my particular VIN. Was told that I needed a breather valve replaced on my 2008 V-50. It's a known problem, covered under recall for most cars but not my particular VIN. Was told that if I had done my oil servicing at the dealer they would have been able to take care of me, but since I hadn't I was out of luck. That's pretty poor (I put s l e a z y but apparently DealerRater doesn't want any Volvo dealer called that so they say it's a profane word!) for a Volvo dealer, but OK, how much will it cost to replace? I'm told it's six hours of labor "per the Volvo shop manual" so I get charged for 6 hours plus the part, no matter what. I buy the OEM part for almost half what they quoted, spend 15 minutes watching a YouTube video on how to change the part and 45 minutes changing it. I timed it, just to be sure. Now presumably Annapolis Volvo has professional mechanics on staff, who are experts on working on Volvos. Which means that if this weekend warrior could do the job in an hour they could easily do it in less. And yet they are going to charge me for 6 hours of work, because that's what the service manual says. How is that not illegal again? How often do they do this. I just bought a brand new 2018 XC-90. I went with Overseas Delivery from a dealer in NC and am picking up at Silver Springs Volvo. I will NEVER buy a car or spend a dime in service at Annapolis Volvo, business that was there's to loose since I live 5 minutes away from the dealership and will be buying Volvos for the next 30 years. More