Volvo Cars Annapolis

Awesome service department! The Annapolis Volvo service department is wonderful. They are always professional, helpful and very polite! The customer waiting area is super nice as The Annapolis Volvo service department is wonderful. They are always professional, helpful and very polite! The customer waiting area is super nice as well. Thanks! More

Smooth and Efficient We spent several hours over two days to successfully accomplish our trade off and new car purchase. Everyone we worked with was professional and will We spent several hours over two days to successfully accomplish our trade off and new car purchase. Everyone we worked with was professional and willing to assist my husband and me. All of our questions were answered and I felt it was time well spent. More

He won our trust Miguel was awesome! He gave me and my son our options upfront which won our trust. It was nice to finally meet a sales representative with no gimmicks Miguel was awesome! He gave me and my son our options upfront which won our trust. It was nice to finally meet a sales representative with no gimmicks! More

Annapolis Volvo Dealer/Service I am a long-time customer who was off the radar for a while but eventually came back the Volvo. I’ve always been happy with the Annapolis Volvo deale I am a long-time customer who was off the radar for a while but eventually came back the Volvo. I’ve always been happy with the Annapolis Volvo dealer service center. And though I have been away from Volvo cars for sometime it’s good to know that when I came back Annapolis dealer was still here. It’s good coming home. More

Routine warranty checkup plus new brake install. Entire experience was great. Walt kept me informed throughout the work and provided me with all the details necessary to feel comfortable with the wor Entire experience was great. Walt kept me informed throughout the work and provided me with all the details necessary to feel comfortable with the work being done. Also had a minor fix in the back area from a recent battery replacement which he also took care of. Would have been easily forgotten since I mentioned it about mid way during my wait. Thanks again! Jim Long More

Good. It would have been great, but car didn't get washed. I was informed that my car was cleaned and it was not. It would have been great, but car didn't get washed. That was disappointing. I was informed that my car was cleaned and it was not. It would have been great, but car didn't get washed. That was disappointing. More

Interaction with employees was excellent. Excellent customer The service team went above and beyond to ensure my first experience with the service department was great. Overall, everything was Excellent. Job Wel The service team went above and beyond to ensure my first experience with the service department was great. Overall, everything was Excellent. Job Well done!!! More

Walt keeps me coming back. Emergency call on Monday morning at 8am to “schedule” a flat tire replacement was answered by Walt with an immediate response of “bring it right in an Emergency call on Monday morning at 8am to “schedule” a flat tire replacement was answered by Walt with an immediate response of “bring it right in and we will take care of it” While Walt was busy and I was met by another associate upon arrival, he was prompt in follow up, proposing solution to tire replacement and ensuring that I was on my way within 90 minutes. I have Had 6 Volvo’s servicd at Annapolis Volvo over 20 year, because of Walt and Luis , and the integrity they bring to the organization. Keep them and you will keep me as a customer... and I continue to tell two friends.... More

On-line Volvo purchase Sales Rep and driver arrived 2 hours later than expected, so I had to reschedule a doctor's appointment for later that day. I was expecting the car t Sales Rep and driver arrived 2 hours later than expected, so I had to reschedule a doctor's appointment for later that day. I was expecting the car to be driven up from Anapolis, MD on a flat bed truck. Instead, it was driven up by one of the detail guys from the dealership - additional miles on the car. He must have eaten in the car because there were crumbs on the passenger seat. The vehicle was cleaned, but not very thoroughly (splatters on back of driver's seat, pollen in all 4 window wells). Rough start, but taking care of the paperwork with the Sales rep was a breeze - less than 30 minutes! Love my Volvo - it rides like a dream. More

Good but could be so much better Took my XC90 in for 70,000 mile checkup. They were fairly easy to work with getting an appointment and the time spent waiting for the checkup to be c Took my XC90 in for 70,000 mile checkup. They were fairly easy to work with getting an appointment and the time spent waiting for the checkup to be completed. However, like most service centers at a dealership, something is always wrong and needs additional repairs and cost. This visit was no exception. I take care of my vehicles so this was not a problem, the problem is after spending twice than what I was told initially it would cost and waiting an addition 2 hours to complete the repairs I drive home and the engine light comes on again. This is typical when dealing with Annapolis Volvo Service nothing is ever easy or done the first time. While they are pleasant i would rather deal with some grumpiness and get it right the first time. More