Volvo Cars Annapolis

needed a new key and a battery for my spare key I lost my key and needed a new key plus a battery for my spare key. Made the appointment with Luis and actually showed up quite a bit earlier. I was t I lost my key and needed a new key plus a battery for my spare key. Made the appointment with Luis and actually showed up quite a bit earlier. I was taken care of promptly, didn't have to wait long . This service department is truly excellent in every way! More

Satisfying negotiation and loan terms Overall satisfied with price and negotiation, but personnel needs to be more personal and should be following up after purchase. There’s room for impr Overall satisfied with price and negotiation, but personnel needs to be more personal and should be following up after purchase. There’s room for improvement. More

Excellent Experience Miguel was wonderful to work with. He is very personable and truly cares about his customers. He sent a picture once the car was detailed with a bow o Miguel was wonderful to work with. He is very personable and truly cares about his customers. He sent a picture once the car was detailed with a bow on it. Not something you expect when buying a used car with over 100,000 miles on it. He truly went above and beyond for us. More

Very pleased with total experience. Warm greeting upon arrival. Advised of required work/ costs, nice relaxing accommodations for waiting. Service managers very knowledgeable and extre Warm greeting upon arrival. Advised of required work/ costs, nice relaxing accommodations for waiting. Service managers very knowledgeable and extremely competent. Both Luis and Walt are outstanding. More

Easy Breezy This was my first Volvo experience and it was so easy! From the minute we walked in the door, until we drove away....the process was smooth! This was my first Volvo experience and it was so easy! From the minute we walked in the door, until we drove away....the process was smooth! More

Service experience Was just a routine maintenance appointment and everything was as expected - Luis was efficient and got my S60 in quickly, called when completed, and t Was just a routine maintenance appointment and everything was as expected - Luis was efficient and got my S60 in quickly, called when completed, and the vehicle was clean and ready for pick up when I arrived. No issues. More

40k Mile Maintenance Good turn time for service - Rear end noise during turns is still an issue and requires more review (securing lug nuts did not completely fix the nois Good turn time for service - Rear end noise during turns is still an issue and requires more review (securing lug nuts did not completely fix the noises) More

Professional Very professional people Service area clean and well maintained. Facility and restroom very clean Car was ready on time Loaner car XC 90 was fan Very professional people Service area clean and well maintained. Facility and restroom very clean Car was ready on time Loaner car XC 90 was fantastic More

Great service, knowledgeable staff. Volvo of Annapolis has great customer service, both the sales staff and the service staff. Service department (Karwin Turner) explained all the work Volvo of Annapolis has great customer service, both the sales staff and the service staff. Service department (Karwin Turner) explained all the work completed on the car as well as diagnostic information clearly. More

Annapolis Volvo Service Department Luis always goes above and beyond to make sure that you are comfortable and satisfied with your service experience. He also ensures that all of my con Luis always goes above and beyond to make sure that you are comfortable and satisfied with your service experience. He also ensures that all of my concerns are addressed. More