Volvo Cars Annapolis

Very Dissatisfied Customer I purchased a used Kia vehicle from the Volvo Used Car Center September 2019. This dealership just wants your signature/money. I had several issues I purchased a used Kia vehicle from the Volvo Used Car Center September 2019. This dealership just wants your signature/money. I had several issues with the car and was told I have a 90-warranty. I brought the car back twice for service while under warranty for the issues, only to be told they couldn't find the major issue. The minor issues were repaired. I took my vehicle to Kia and the found and resolve the issue. When asked to be reimbursed, I receive the run-around for a week from the Used Car Manager Steve Currie only to be told I had put too many miles on the vehicle, the warranty only covered the power train and what took me so long to go to Kia for repairs. I would never purchase or recommend anyone to this dealership. More

Vehicle inspection Very thorough, helpful with solutions to make sure my vehicle passed inspection. After I corrected the issues, because it failed inspection the first Very thorough, helpful with solutions to make sure my vehicle passed inspection. After I corrected the issues, because it failed inspection the first review, on the 2nd visit, before 30 days, it was free of charge to reinspect and I indeed passed. Amy Anderson referred me to come there and the service gentlemen were helpful and very friendly. I would come back again for service. Nice waiting area too. :) More

Fantastic, painless process! We made initial contact with Joe and stayed in touch through email until we could come to the dealership. Joe was extremely helpful and knew the produ We made initial contact with Joe and stayed in touch through email until we could come to the dealership. Joe was extremely helpful and knew the products very well. The process was easy and Amy was also very friendly and helpful. After the purchase Corey was extremely helpful assisting us going over all of the systems on our new V60 Cross Country. The entire experience was very nice and I would highly recommend your dealership to others. More

Overall good experience Service department staff greeted me promptly. He came to me to advise me of the problem, the correction and the time frame. Completely satisfied wit Service department staff greeted me promptly. He came to me to advise me of the problem, the correction and the time frame. Completely satisfied with that part of my visit. The only issue I have was that it was very cold in the entire dealership. The waiting area was cold; I walked to the front and it was colder. No comfortable place to wait that was warm. I did mention it to a couple of people, but only told it was due to a lot of windows/glass. I will bring a blanket if there is a need for another visit. Other people were also cold. More

Good Servoce Went to this dealer for the first time and the service was great. I would for sure recommend this dealer to other Volvo owners for service. Went to this dealer for the first time and the service was great. I would for sure recommend this dealer to other Volvo owners for service. More

Easy service Service plus brakes. Everything went smoothly and I was still out in a short amount of time. Got some work done, had a nice coffee and snack. Tha Service plus brakes. Everything went smoothly and I was still out in a short amount of time. Got some work done, had a nice coffee and snack. Thanks. More

Timely, courteous and helpful Everyone was helpful, keeping me informed as to progress. Finished the work in the time advertised. Good value for the time and costs. Well worth th Everyone was helpful, keeping me informed as to progress. Finished the work in the time advertised. Good value for the time and costs. Well worth the time and cost More

They care While my problem turned out to be a minor maintenance matter, I was so worried, however as usual the service team eased my fears, quickly fixed the pr While my problem turned out to be a minor maintenance matter, I was so worried, however as usual the service team eased my fears, quickly fixed the problem and I was.back on the road in less than a hour!!! More

Professional Service Scheduled maintenance is a breeze at Volvo of Annapolis. The price is (sort of) reasonable, and the service is courteous and professional. I plan to r Scheduled maintenance is a breeze at Volvo of Annapolis. The price is (sort of) reasonable, and the service is courteous and professional. I plan to return. More

can’t communicate I provided my vehicle vin # and asked for a quote to install a backup camera. Received quote. Called 3 weeks later after buying the car based on the I provided my vehicle vin # and asked for a quote to install a backup camera. Received quote. Called 3 weeks later after buying the car based on the quote and was told the quote was wrong as they didn’t realize the vehicle was not prewired for it. A simple search of the vin would have given them this info. It took me all of two minutes to figure it out on google. Back and forth on the phone and bottom line they would not stand behind their quote they provided in writing but did lower the price after 40 minutes of debate. Also their original part prices were higher than what I could have bought them for through the Volvo site so even at the lower “negotiated” price, all they did is lower to a price I could have bought them for. Drop the car off on a Friday am and told that it would take 1-2 hours. No call that day, no call the next day or the next. Over 1.5 weeks later they tell me they didn’t realize the car was not wired for the camera. Something I spent an hour on the phone a week earlier discussing. All in all, it took 13 days to complete a 1 hour job and they would never call me the customer. I always called them and was left with a promise it would be completed that or the next day. I just hope I don’t have any warranty issues as I NEVER want to go back to a place that 1) is not educated on the cars they service 2) can’t seem to communicate effectively 3) will not pick up a phone an call their customers. The one positive is that I did have a loaner car the entire time. More