Volvo Cars Annapolis

Everything about our experience with Volvo Cars Annapolis was outstanding. We couldn't be more pleased with our new car and the service we received from Michael and Jackie. was outstanding. We couldn't be more pleased with our new car and the service we received from Michael and Jackie. More

Service was excellent from the time I placed the call to get an appointment to the leaving of the facility once the service was complete. Thank You ! get an appointment to the leaving of the facility once the service was complete. Thank You ! More

Kevin provided excellent customer service. He made sure I understood everything that I needed to know about the repair work needed on my car. I needed roadside assistance to tow my car to th He made sure I understood everything that I needed to know about the repair work needed on my car. I needed roadside assistance to tow my car to the dealership, the wait was short, and Kevin made sure I had a ride to the dealership when my car was ready for pickup. Every time I take my car in for service everything is always done in a very professional manner. I love Volvo Cars Annapolis. More

No waiting for appointment…thorough explanation of work needed and done with kind and caring staff. needed and done with kind and caring staff. More

Travis was great to work with. Travis did as much pre-work ahead of time as he could so we spent as little time in the dealership as possible for all the paperwork. Travis did as much pre-work ahead of time as he could so we spent as little time in the dealership as possible for all the paperwork. More

They were very pleasant and make sure I was taken care of at every step of the process. at every step of the process. More

Kevin was very detailed and ensured I knew every step that my service was touching on. It’s always a pleasure to have him facilitate my maintenance and work with him on getting my routine service. that my service was touching on. It’s always a pleasure to have him facilitate my maintenance and work with him on getting my routine service. More

They didn’t put my seat belt back on correctly and I would like for the dealership to fix it correctly would like for the dealership to fix it correctly More

The service department was very responsive to an emergent issue that arose shortly after the vehicle's scheduled interval servicing. A non-standard code that could not be remedied using established software issue that arose shortly after the vehicle's scheduled interval servicing. A non-standard code that could not be remedied using established software debugging procedures was determined. The Annapolis Volvo service department contacted the Volvo USA service coordinator. A new software push to the vehicle from the NJ service department eliminated the code. The car was returned within 3 hours of my reporting the issue. Survey needs to add service department employees. Tom sold our family over 5 vehicles over the past 20 years. More

They were very accommodating and worked with me when the vehicle I was going to get didn't pass the final inspection. Very friendly and professional staff: Michael, Bruce, Jackie and Corey. vehicle I was going to get didn't pass the final inspection. Very friendly and professional staff: Michael, Bruce, Jackie and Corey. More