Volkswagen of West Islip

I wish I could rate zero "0" stars. Dealer deserves 0! Complete was of time at this dealership. Very unprofessional experience. From the moment of my initial contact thru email to the end of my visit 0! Complete was of time at this dealership. Very unprofessional experience. From the moment of my initial contact thru email to the end of my visit was not positive! We had emailed back & forth and eventually agreed to a price, I even got it in writing. When It was time to sign paperwork for the final leg of the transaction, management decided not to honor the pricing we had agreed to. Gave a story of how they are loosing money and they just cant sell the car for the price we agreed on. Remember, we got it in writing with a total breakdown. We spent so many hours here, just wish they told us from the start that they couldn't sell the car for the price we all agreed on. To make matters even more infuriating, not one apology was given, especially by my sales representative. This establishment is NOT HONEST & DOES NOT HONOR their own deals they agree on. AVOID THIS DEALER AT ALL INSTANCES. Sure, they can respond to this complaint but matter is they lost me & many customers. I will have no problem telling my friends & family to avoid this dealership. More

This is a great dealer to bring your car to. They are always accommodating and honest. I always leave happy. By far one of the best that I’ve taken my VW to. Thanks keep up the great work. always accommodating and honest. I always leave happy. By far one of the best that I’ve taken my VW to. Thanks keep up the great work. More

I am very glad to see that Joe Romano is back with you. Joe is a professional and very knowledgeable in the service department!! The dealership should let everyone know the Joe is back. I cannot day enough Joe is a professional and very knowledgeable in the service department!! The dealership should let everyone know the Joe is back. I cannot day enough in that it is a pleasure to deal with him and will continue to get my two cars serviced at Atlantic VW! More

Always on point Happy New Year Had my lease in for a NYS inspection with no issues at all, brought in at 7:30am and had it back before 9:30 am great job as usua Happy New Year Had my lease in for a NYS inspection with no issues at all, brought in at 7:30am and had it back before 9:30 am great job as usual. Thank you Frank V More

My service advisor was Michael Keehner he gave me the 5 star treatment. Explaining everything about the safety recall & how they are going to fix the problem👍🏼 star treatment. Explaining everything about the safety recall & how they are going to fix the problem👍🏼 More

Great service experience I have taken my VW CC to this dealership for service numerous times The service department is excellent Nick, Vinny and the rest of the service te I have taken my VW CC to this dealership for service numerous times The service department is excellent Nick, Vinny and the rest of the service team understand customer service More

Good frendly sevice Made appointment on line with no issues. Dropped of with no issues. Service done was a prepaid maintenance. Have never had issue at this dealer Made appointment on line with no issues. Dropped of with no issues. Service done was a prepaid maintenance. Have never had issue at this dealer More

BUYER BEWARE! In September 2019 we purchased a 2016 VW Tiguan from this dealership. At the time of signing, an extended warranty was sold to us. We emailed and phon In September 2019 we purchased a 2016 VW Tiguan from this dealership. At the time of signing, an extended warranty was sold to us. We emailed and phoned the following morning to have this policy cancelled and those funds returned. We received email confirmation on 2 October 2019 that the cancellation was processed and that funds in the amount of $2721.88 would be returned to us within 7-8 weeks. We've been waiting now for nearly THREE MONTHS for this refund. We started phoning and emailing the dealership again in early December 2019. As of today, none of those calls nor emails have been returned. We seek assistance in retrieving the promised funds. We love the car. We did NOT, however, love our experience at Atlantic VW. Between the frustration at not yet receiving this promised refund, encountering what felt like a bait and switch from internet price to the price quote on site, and driving off the lot with half a tank of gas, this feels for us like a place to avoid. BUYER BEWARE. More

recall service Recall mandated the visit. No comment on the service - I have no idea what they did. The experience was fine - what I expected. The routine checks Recall mandated the visit. No comment on the service - I have no idea what they did. The experience was fine - what I expected. The routine checks that are done are fine, More

Jhon Jaramillo’s the best...he was very through and professional. I would recommend him to anyone looking for a hassle free experience in leasing a new Volkswagen. Thank you!! professional. I would recommend him to anyone looking for a hassle free experience in leasing a new Volkswagen. Thank you!! More