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Volkswagen of West Islip
West Islip, NY
83 Reviews
VW of West Islip - Mission, Vision, and Values
Our Mission and Vision
VW of West Islip: Valuing every customer’s unique needs, Working tirelessly to exceed expectations, Offering exceptional service and reliable vehicles, Forging lifelong relationships built on trust.
We are dedicated to creating a welcoming environment, Earning your loyalty with transparency, Striving for excellence in every interaction, and Taking pride in your satisfaction. Integrity guides our actions as we Seek innovative solutions to serve you better, always with Love for our community and a commitment to Inspiring trust through Professionalism and care.
What This Looks Like
Valuing Every Customer’s Unique Needs
Personalized Consultations: Understanding each customer's lifestyle, preferences, and budget to recommend the best options.
Active Listening: Training staff to attentively address customer concerns without rushing.
Flexible Solutions: Customizable financing options, service plans, and trade-in evaluations.
Clear Communication: Avoiding jargon and ensuring customer understanding.
Proactive Follow-Ups: Ensuring satisfaction post-sale or service.
Inclusive Offerings: Vehicles and services catering to diverse needs, including accessibility and eco-friendly options.
Customer Feedback Integration: Regularly improving based on feedback.
Working Tirelessly to Exceed Expectations
Attention to Detail: Impeccable vehicle preparation and quality.
Proactive Problem-Solving: Addressing potential issues early.
Speedy Responsiveness: Prompt replies to inquiries.
Surprise Extras: Offering perks like car washes and loyalty discounts.
Consistent Follow-Through: Keeping promises and ensuring satisfaction.
Empowering Employees: Training staff to exceed customer expectations.
Continuous Improvement: Refining processes and investing in innovation.
Community Engagement: Strengthening customer bonds through local initiatives.
Offering Exceptional Service and Reliable Vehicles
Exceptional Service
Welcoming Environment: Clean and comfortable dealership spaces.
Transparent Processes: Clear pricing and financing explanations.
Customer-Centric Training: Skilled staff for tailored recommendations.
Convenient Options: Online scheduling, at-home test drives, express services.
Comprehensive Support: Assistance throughout the customer journey.
Service Excellence: Quality maintenance by factory-trained technicians.
Reliable Vehicles
Thorough Inspections: Rigorous checks on all vehicles.
High-Quality Standards: Partnering with reputable manufacturers.
Certified Pre-Owned Programs: Warranty-backed, reconditioned vehicles.
Vehicle Transparency: Detailed history reports and open discussions.
After-Sale Support: Extended warranties and roadside assistance.
Technology and Features: Cutting-edge safety and efficiency features.
Combining top-tier service with dependable vehicles ensures customer satisfaction, trust, and long-term loyalty.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 83 reviews
September 02, 2022
I purchased a Volkswagen Atlas a few weeks ago and it was one of the greatest decisions ever! I worked with Pablo and he was able to find me the perfect vehicle with my extremely long list of demands! He was one of the greatest decisions ever! I worked with Pablo and he was able to find me the perfect vehicle with my extremely long list of demands! He was so patient and professional! I highly recommend asking for Pablo! More
by cgardino.behavioralhealth
Employees Worked With
Pablo
July 18, 2022
Very shady and unethical dealer. Advertises one price and jacks it up by thousands through "mandatory" fees and add-ons once you come in. When asked about it, their response is " Advertises one price and jacks it up by thousands through "mandatory" fees and add-ons once you come in. When asked about it, their response is "everyone else does it, so so do we". There are honorable and honest dealers out there, no need to deal with these bait and switch com artists. Its sad that people behave like this. More
by DCASALE
Employees Worked With
Nicholas Guidi
June 30, 2022
Will be filing a complaint with the BBB. Shady business practices, wish I had checked their reviews before I got involved with them, bought a 2020 SUV that was for $32,898 on 6/3 never got t Shady business practices, wish I had checked their reviews before I got involved with them, bought a 2020 SUV that was for $32,898 on 6/3 never got the complete paperwork spoke to the sales manager, other managers and was told what I signed, now I hate a car that l loved because of rude and dishonest people. More
by Regret101
Employees Worked With
Jhon Jaramillo
June 23, 2022
I worked with Pablo who was an absolute pleasure. And very honest and not pushy unlike other dealers. I will For sure be a customer whenever looking for a car. The manager was a pleasure as well. And very honest and not pushy unlike other dealers. I will For sure be a customer whenever looking for a car. The manager was a pleasure as well. More
by Jenniferahltehrani
Employees Worked With
Pablo
June 07, 2022
By far the worst dealership I have ever dealt with. I bought a used jeep from them two years ago. Within the first 3 months the transmission went. Within the first 6 months the engine went. I finally h I bought a used jeep from them two years ago. Within the first 3 months the transmission went. Within the first 6 months the engine went. I finally have someone lined up to replace the engine and I have never gotten my license plates so I can't register it and AAA won't tow an unregistered vehicle. More
by jnarracci
Employees Worked With
Not Thereanymore
May 17, 2022
This is our 6th VW from this dealership. Our sales rep Shoumeer was AMAZING! He was so knowledgeable of each model and trim it made our decision super easy. He was friendly, quick and to the Our sales rep Shoumeer was AMAZING! He was so knowledgeable of each model and trim it made our decision super easy. He was friendly, quick and to the point! Shoumeer worked with us to make our payments affordable in this crazy market. We then sat with John in Financing and he again was knowledgeable and friendly. John was thorough and answered all of our questions. We are so happy with our 2022 VW Atlas! Thank you VW of West Islip! More
by rferrin
Employees Worked With
Shoumeer(sales) and John(Finance)
May 12, 2022
With a 4 hrs drive ,I really liked the car which I bought on 05/05/22 ( VW atlas) , However, I am extremely disappointed with the purchase experience with Shoumeer (Sales) as were there a lot of commu bought on 05/05/22 ( VW atlas) , However, I am extremely disappointed with the purchase experience with Shoumeer (Sales) as were there a lot of communication gap still not addressed . Here are my open concerns. 1. As per CPO certification checklist, both keys need to be handed over to customer. I haven’t got any response regarding ETA when the second key will be available. 2. While I was driving back home after my purchase ,at speeds more than 60 miles/ hr there was a heavy vibration on steering wheel when the brakes are applied. Possible warped out rotor/ brakes! 3. There is a deep scratch and a ding which were already discussed and it’s been agreed that it will be fixed . 4. Suspension feels noisy and lose. Doesn’t feel like it absorbs the impacts. I do have follow up appointment on 05/16 to address above concerns .. This review will be continued after the scheduled appointment.. More
by Prenil
Employees Worked With
Shoumeer
February 13, 2022
Ask for Pablo, he is the best! He is amazing and makes the process really smooth. He goes above and tries to help as mush as possible. Great service and they know they’re stuff. the process really smooth. He goes above and tries to help as mush as possible. Great service and they know they’re stuff. More
by Louise
Employees Worked With
Pablo Courtade
January 03, 2022
I would recommend Volkswagen of West Islip my sales man is Greg Spiciati is was fabulous professional he always answers all my questions and concerns I would recommend him to everyone and I’m going to. T is Greg Spiciati is was fabulous professional he always answers all my questions and concerns I would recommend him to everyone and I’m going to. The dealership is beautiful all the employees were very polite and professional as well. I am a repeat lease owner for the 4th time! More
by Donna
Employees Worked With
Greg Spiciati
