Volkswagen of West Islip

WORKED WITH JOE ROMANO THE SEVICE MANAGER AT VW OF WEST ISLIP - NEEDED NEW BRAKES AND ROTORS - ALSO NEEDED TO HAVE A CHECK ENGINE LIGHT DIAGNOSED AND WAS DUE FOR AN OIL CHANGE - THE PART NEEDED TO CORRECT ISLIP - NEEDED NEW BRAKES AND ROTORS - ALSO NEEDED TO HAVE A CHECK ENGINE LIGHT DIAGNOSED AND WAS DUE FOR AN OIL CHANGE - THE PART NEEDED TO CORRECT THE CHECK ENGINE ISSUE WAS NOT READILY AVAILABLE - JOE WAS ABLE TO PROVIDE ME WITH A BRAND NEW VW LOANER CAR FOR A WEEK WHILE THEY WAITED FOR THE PART TO ARRIVE AND HAD THE SHOP FOREMAN HANDLE THE COMPLICATED ENGINE DIAGNOSIS AND REPAIR - NOW MY CAR IS DRIVING LIKE BRAND NEW AGAIN - THANKS JOE - THANKS VW OF ISLIP SERVICE More

BUYERS BE AWARE ***After going from dealership to BUYERS BE AWARE *** After going from dealership to dealership, I finally thought I found my car. Our dealer, Mark, gave us a great deal for the 201 BUYERS BE AWARE *** After going from dealership to dealership, I finally thought I found my car. Our dealer, Mark, gave us a great deal for the 2015 GLK 350 mercedes but when I sat down with the financial lady she added her warranty to the price. Meanwhile, Mark already gave us a warranty on the car so obviously I wasn’t going to take TWO warranties on the car when my dad works on cars himself. I repeatedly told her I didn’t want that warranty but she refused to take the deal even though I signed a paper the day prior that had the price that was $5,000 less. I left the car there over night for them to detail it and put new brakes on because the brakes weren’t good at all, when I say they weren’t good I mean I couldn’t barely stop at a red light when I test drove it. Not only the brakes were bad but it also had a oil leak ! The next day when I was taking the car off the lot, they jacked up the price. They are just greedy and will do anything to get more money than what the car is worth. They are very sneaky and will change the price on you everyday when you go in, especially if you have great credit and if you been pre-approved for a lot money. This to me is very unfair how they made me sign a paper that had $5,000 less the day before to taking the car home but the day of taking it home the price went up ! This is very cruel and shouldn’t be the case for a 2015 car that didn’t even have brakes to begin with and didn’t have all the features it’s suppose to have. More

Almost 3 months of phone calls after buying a car with problems ,emails dealership visits and still waiting for a response.Filed complainant with DMV . All meet with the same response "the manager will problems ,emails dealership visits and still waiting for a response.Filed complainant with DMV . All meet with the same response "the manager will call you back" never talked to the guy.I have now had to file a dispute with the credit card company(because the down payment had to be on a card).Also have retained a lawyer to get the canceled warranty refunded. STAY AWAY FROM THIS PLACE THEY GIVE A BAD NAME TO USED CAR SALESMEN More

They do not stand by there carsBought a car there They do not stand by there cars Bought a car there 12/11/20 have been trying to contact them only to be told a supervisor will get back to me. 3 diff They do not stand by there cars Bought a car there 12/11/20 have been trying to contact them only to be told a supervisor will get back to me. 3 different attempts still no call. In the process of filling with the Attorney General More

Terrible dealership - lots of shady used car salesman tactics here even in the new car dealer section. This place just converted from being just a used car dealership and it shows. Don’t trust anythin tactics here even in the new car dealer section. This place just converted from being just a used car dealership and it shows. Don’t trust anything they say or even what they sign in writing. They do not honor either, especially the general manager Ed. Lots of talk about being family oriented and religious people - just slimy bs. Much better options in the area if you are looking for a new Volkswagen- Stay far away More

I was extremely pleased with my experience with Greg at VW of West Islip. I was looking for a used car and was dealing with a difficult situation of trading in a car with a lot of negative equity. But Greg VW of West Islip. I was looking for a used car and was dealing with a difficult situation of trading in a car with a lot of negative equity. But Greg was patient and understanding, and helped me to explore my best options, and ultimately got me into a great car without feeling like I had to settle! More

Bought a vehicle there recently and have had a minor issue w it and am now bringing it back for the 3rd time in as many weeks. Mechanics must be inept. Haven’t been offered as little as a free oil issue w it and am now bringing it back for the 3rd time in as many weeks. Mechanics must be inept. Haven’t been offered as little as a free oil change for the hours of inconvenience I’ve gone through. (I wouldn’t trust them to do a simple oil change anyway) Used car sales manager never returned my multiple calls either More

In visiting other dealerships in our search for the right car, we were so impressed that your dealership took our temperature before entering the showroom. That meant so much that you wanted your people to car, we were so impressed that your dealership took our temperature before entering the showroom. That meant so much that you wanted your people to be safe along with your customers. I also want to commend Justin Himes. He was such a professional and had so much knowledge of your cars. He helped us so much in making the right choice for my husband and I. Thank you to all at VW of West Islip. More

A friendly and courteous greeting on receipt of my vehicle. Service was prompt with an update of the progress of the repair work whilst I waited in a very comfortable environment. My experience con vehicle. Service was prompt with an update of the progress of the repair work whilst I waited in a very comfortable environment. My experience convinced me Nick, and presumably other staff at this outlet, are well schooled in the art of dispensing service with customer satisfaction as the main theme. More

GReat response to my sale. Greg did an amazing job of making the deal s easy as possible and as quick as possible. Great service. making the deal s easy as possible and as quick as possible. Great service. More