Volkswagen of West Islip

Car dealerships are intimidating for normal (middle class) folk, and when my 2003 Beetle (purchased from another local dealership) needed repair, I was pretty nervous about taking it to the dealership. class) folk, and when my 2003 Beetle (purchased from another local dealership) needed repair, I was pretty nervous about taking it to the dealership. It was old, and dealerships, I'd heard, were very expensive. In my experiences with other dealerships, customers are sorted by potential profit. Not so here. Even though my car is almost 10, I was treated like I'd just driven off the lot- or more accurately, was about to drive it off the lot. Customer service is impeccable at this dealership, and it's not based on whether you look like you're there to buy a pricey new Eos. My father and I looked at a few pre-owned models, and even though we were on the fence about it, Jonathan in sales spent two hours with us and never once put on a hard sell. Not even a little bit- he just seemed confident he could get us what we wanted at a price we could afford. (And he did, but I couldn't part with my old Bug.) Even after we ended up just getting the repairs done, every. single. person we'd encountered asked if we needed more help, thanked us for our business, and offered coffee. Although I didn't end up with a new or pre-owned VW, I will definitely go back here when it's time. Fantastic service, fast, reliable and an all around excellent experience. More