Volkswagen of West Islip

Just an awesome and amazing overall experience! Looked up the car I wanted the day before I drove into the dealership and found the exact car I wanted right away on the lot (2012 GTI). Caesar walked up and f the car I wanted the day before I drove into the dealership and found the exact car I wanted right away on the lot (2012 GTI). Caesar walked up and from there we talked up a deal in less than half an hour. Atlantic Volkswagen blew Platinum VW's deal out of the water and was much more courteous than any other dealer I have ever been to. Thank you Caesar and Atlantic Volkswagen! 5/5 More

I bought my 2010 Jetta in Riverhead NY and my 3 year oil change was due so I brought my car to West Islip(only because this dealership is closer to my house) and it is by far the WORST service dept experien change was due so I brought my car to West Islip(only because this dealership is closer to my house) and it is by far the WORST service dept experience I have ever had. First of all, when they changed my front sway bar bushings, they didn't even align my car back. They sent me on my way with my steering wheel not centered and at a 1 O'clock position. When I brought my Jetta in to get aligned, I had asked for the alignment paperwork because I wanted proof that they actually performed the alignment. They never ended up giving me paper work. They actually turned in my car over to the showroom and everyone in the service dept left before I had a chance to speak with them. Then I called and asked if i could get the alignment paperwork and the Service Manager told me that they never EVEN performed the alignment!! I told the manager that you definitely did something to my car's steering wheel because now it is centered again and he told me that my steering wheel must have been straight all along. (Yeah, Ok..because steering wheels magically fix themselves). To make matters worse the own service dept manager was getting very loud on the phone with me. I had to actually tell him "Sir, could you please lower your voice, you are screaming in my ear". It gets better(I'm being sarcastic) ...they ended up scratching my steering wheel all over the bottom and told me they will do nothing about it. In the end, if your VW needs car service, do NOT take it to atlantic VW in West Islip or you will be very sorry. More

Some staff there tend to mislead their customers.I bought a new car from them and when I asked about the mileage showed on the car ,they kept telling me it has only been drived for no more than fifty miles.B a new car from them and when I asked about the mileage showed on the car ,they kept telling me it has only been drived for no more than fifty miles.But actually it's more than five hundred.I would never pay the price for a so-called-new car like that(500 miles!!! How do you know what they did to the car while there's no dealer trade ???). The only reason I didn't give very bad evaluation is because there are also sb friendly try to help and make up for this when I complained. However,the it's still a nightmare. And I will never do car business with them again. More

I was recommended by family who lives on Long Island, to check out Atlantic VW. Although I live in Brooklyn and leased my 2009 Passat from Kings VW (in BK) I decided to go out to LI to meet with Dee since check out Atlantic VW. Although I live in Brooklyn and leased my 2009 Passat from Kings VW (in BK) I decided to go out to LI to meet with Dee since i heard so many good things about him. My first visit was purely for the purposes of seeing the new VW SUV in the hopes that I might be able to lease it. As dreams sometimes get the best of us. That was not a financial option for me. At no time did Dee or anyone else at VW give me a hard time or attitude for "wasting their time" even thoughm, essentially that is exactly what I did. I promised Dee that if i considered re-leasing a Passat (2012 Motor Trend Car of the YEAR!)I would certainly be back. a Few weeks later i returned. I had decided to go with the 2012 Passat after all taking into consideration the gas on the vehicle is great and that I really did love my '09. I called Dee and we spoke on the phone early Monday morning and did most of the paperwork on the phone. I wanted navigation and leather and either black or white. I was to pick up my car that evening. Immediately upon arrival Dee greeted me and i was shown my new car. FAIL. What I did not know was that car manufacturers are now making a navigation system that is so small it might as well be your cell phone. I like most consumers may assume that when you ask for leather and Navigation, you are getting the highest model (or at least a high model vehicle). Be very specific in the future folks... because what I was getting was what felt and looked like a Base Model Vehicle with a cell phone sized sceen for radio/nav. I expressed my immediate concern to Dee and we sat down and chatted about getting me into the Passat i thought i WAS getting. I understood that a compromise would need to be made on my part however PRICE was not one. Dee was able to talk his manager and work with me right away. I would absolutely come back to VW again because although the art of selling cars will always be a TAD bit shady.... the real key is to have a facility that employs people who understand human beings. Dee and his manager understood my need a no b.s. deal and delivered when i needed them too. Bottom line is: If you are in the Market for a car... get your advice... research be smart and then, GO SEE "DEE" AT ATLANTIC VOLKSWAGEN! More

Dee was a pleasure to deal with. While it was apparent that he and his manager wanted to close the deal that day, neither were overly obnoxious. Dee took the time needed to get me everything I wanted at a that he and his manager wanted to close the deal that day, neither were overly obnoxious. Dee took the time needed to get me everything I wanted at a price I was satisfied with. This included what I thought was a fair price for my '06 Passat. I have dealt with Donaldson's, Smithtown VW, and Riverhead Bay,(this is my 4th VW). I would definitely return to Atlantic VW. More

Do not deal with Joe Calalupo, his sales manager, or Atlantic VW. Joe was cordial and friendly in the beginning, but when I decided not to buy the car, he became very angry. While simultaneously dealing Atlantic VW. Joe was cordial and friendly in the beginning, but when I decided not to buy the car, he became very angry. While simultaneously dealing with another customer, he was trying to belittle me and was extremely rude. He didn't like that I wanted to know the explicit terms of the sale and that I was not willing to sign anything without reading the entire document. After having explained my excellent financial stability, he called me a liar and argued that "I bet you don't even have the money to pay for the car". Their price is higher than Smithtown VW and I will never deal with Atlantic VW. More

My experience at Atlantic Volkswagen in West Islip,NY was excellent! My sales person Joe Colalupo was friendly, courteous and informative! His care and patience towards working with us and providing what we excellent! My sales person Joe Colalupo was friendly, courteous and informative! His care and patience towards working with us and providing what we were looking for in a car was a breath of fresh air for a salesperson!!! If I was able to rate 10's on the above questions I would have given 12's; that's how well my experience with Atlantic Volkswagon went thIs past week! They made a promise to me and truthfully in the past I wouldn't believe it coming from car salesman but they were absolutely on point with what they said they would provide!!!! Congratulations to the team at Atlantic Volkswagen for giving car salesmanship a good name again!!!!! More

I Had a pleasant buying experience at Atlantic Volkswagon. My salesman Joe Colalupo was friendly, knowledgeable, and considerate. He went out of his way to make me happy, and I give him high marks Volkswagon. My salesman Joe Colalupo was friendly, knowledgeable, and considerate. He went out of his way to make me happy, and I give him high marks for a job well done. I will be a repeat customer at Atlantic Volkswagon. More

The experience was great from start to finish. Dee was extremely helpful and patient. They went out of their way to make sure the whole transaction went smoothly--even picked me up at the LIRR station whe extremely helpful and patient. They went out of their way to make sure the whole transaction went smoothly--even picked me up at the LIRR station when I came out to pick up the vehicle. They were reasonable with the price and not pushy in any way. If only I needed another VW right away I'd go back this weekend. Highly recommended! More

I would defiantly recommend this dealer to my friends and family because they have excellent service and even better prices on trade-in's. They also have a great complimentary service plan which really helps family because they have excellent service and even better prices on trade-in's. They also have a great complimentary service plan which really helps protect your car. More