Volkswagen of West Islip

The entire experience was Great!! Dennis is a no pressure guy who knows his VWs I was in at 3pm and out by 7 with my new car! pressure guy who knows his VWs I was in at 3pm and out by 7 with my new car! More

I cannot express enough my sincerest thanks to Mr. Frank Parker for top rated "selling service!" He spent much of his day tending to my needs as a buyer while helping other customers; I don't know where he Parker for top rated "selling service!" He spent much of his day tending to my needs as a buyer while helping other customers; I don't know where he gets the energy from! Mr. Parker knows his "stuff!" In addition to being knowledgeable, I found him patient, courteous, and honest. I have highly recommended Atlantic VW to family, friends, colleagues, and clients! I look forward to the next decade working with Atlantic VW to ensure the ongoing, BEST quality care for my new 2013 VW JETTA. Thank you again Mr. Parker for EVERYTHING and I am glad Atlantic has you as part of their sales team! Kevin M. Lycke More

Richard was great. He was very positive, enthusiastic and helpful. He went out of his way to help me get the exact car I wanted. helpful. He went out of his way to help me get the exact car I wanted. More

It was an easy experience buying the Tiguan. I knew what I wanted and Rick listened to that instead of trying to get me to buy something I didn't want or need. I wanted and Rick listened to that instead of trying to get me to buy something I didn't want or need. More

Dealership went above and beyond to make sure we were satisfied with our purchase. They went to great lengths to assure we left the dealership with nothing but positive things to say. satisfied with our purchase. They went to great lengths to assure we left the dealership with nothing but positive things to say. More

Nadia was extremely pleasant and helpful! She was excited about the car we were purchasing and we really felt as if she was working with us to get the best possible price! In the end, Nadia and Atlantic VW g about the car we were purchasing and we really felt as if she was working with us to get the best possible price! In the end, Nadia and Atlantic VW gave us a price that was, by far, better then the 3 other dealerships we shopped around at. Througout the entire process Nadia was extremely informative and knowledgeable and made purchasing through her exciting and easy. I loved my Jetta and working with Nadia so much that a month later we returned to purchase another car from her and again we got a great deal! Definitely ask for Nadia at Atlantic Volkswagen! More

I had gone to Atlantic V W after receiving a leasing quote by phone, which was approved by the manager. I was told that they had huge inventory on the car that i was interested in. In actuality, they ha quote by phone, which was approved by the manager. I was told that they had huge inventory on the car that i was interested in. In actuality, they had one car with extras that i was not interested in . I had been given a price and leasing terms by phone,and was told to come in.The number game and the trips back and forth to the manager lasted more than two hours. When we finally agreed to the terms and it was approved by the manager, he asked me to sign a contract that had different payment amounts and terms, and he did that TWICE!!! I then asked him if he thought i would sign a contract that i didnt read first; he said it was A MISTAKE . When the manager came over and extended his hand for a shake, I said, I am angry and I am not shaking your hand; he left abruptly, and then i was told by my salesman that I was rude!!! and the focus then shifted to my rudeness,and why was i so rude and that he, the saleman, thought i was rude !!! He asked me,dont you think you are rude? Dont you??? well, admit to me that you are rude. If you want your intelligence insulted, or if you just want to be insulted then this is the dealership for you. do yourself a favor, go elsewhere More

Just an awesome and amazing overall experience! Looked up the car I wanted the day before I drove into the dealership and found the exact car I wanted right away on the lot (2012 GTI). Caesar walked up and f the car I wanted the day before I drove into the dealership and found the exact car I wanted right away on the lot (2012 GTI). Caesar walked up and from there we talked up a deal in less than half an hour. Atlantic Volkswagen blew Platinum VW's deal out of the water and was much more courteous than any other dealer I have ever been to. Thank you Caesar and Atlantic Volkswagen! 5/5 More

I bought my 2010 Jetta in Riverhead NY and my 3 year oil change was due so I brought my car to West Islip(only because this dealership is closer to my house) and it is by far the WORST service dept experien change was due so I brought my car to West Islip(only because this dealership is closer to my house) and it is by far the WORST service dept experience I have ever had. First of all, when they changed my front sway bar bushings, they didn't even align my car back. They sent me on my way with my steering wheel not centered and at a 1 O'clock position. When I brought my Jetta in to get aligned, I had asked for the alignment paperwork because I wanted proof that they actually performed the alignment. They never ended up giving me paper work. They actually turned in my car over to the showroom and everyone in the service dept left before I had a chance to speak with them. Then I called and asked if i could get the alignment paperwork and the Service Manager told me that they never EVEN performed the alignment!! I told the manager that you definitely did something to my car's steering wheel because now it is centered again and he told me that my steering wheel must have been straight all along. (Yeah, Ok..because steering wheels magically fix themselves). To make matters worse the own service dept manager was getting very loud on the phone with me. I had to actually tell him "Sir, could you please lower your voice, you are screaming in my ear". It gets better(I'm being sarcastic) ...they ended up scratching my steering wheel all over the bottom and told me they will do nothing about it. In the end, if your VW needs car service, do NOT take it to atlantic VW in West Islip or you will be very sorry. More

Some staff there tend to mislead their customers.I bought a new car from them and when I asked about the mileage showed on the car ,they kept telling me it has only been drived for no more than fifty miles.B a new car from them and when I asked about the mileage showed on the car ,they kept telling me it has only been drived for no more than fifty miles.But actually it's more than five hundred.I would never pay the price for a so-called-new car like that(500 miles!!! How do you know what they did to the car while there's no dealer trade ???). The only reason I didn't give very bad evaluation is because there are also sb friendly try to help and make up for this when I complained. However,the it's still a nightmare. And I will never do car business with them again. More