Volkswagen of West Islip

To whom it may concern. Out of all of the dealerships I have gone to for myself or for family members this dealership and sales man was by far the best. Frank Parker worked with my needs as a young person have gone to for myself or for family members this dealership and sales man was by far the best. Frank Parker worked with my needs as a young person in the market for a certified pre-owned car. He explained everything to me clearly and was able to answer every question I asked him (which was a lot). He made my car shopping experience extremely pleasant. I didn't feel rushed throughout the entire process of finding the right car for me. The dealership was the nicest I had ever been in and had the friendliest staff (for me that is a first with car dealership). I will definitely be recommending this dealership and their product and Frank Parker to anybody I know in the market for a new car. I am extremely satisfied with my purchase! Thank you! -Lindsay Carmody. More

Nadia was an excellant knowledgeble salesperson. She was very familier with the Volkswagen Eos that I purchased. She came in on her day off so I could pick up the car. She introduced me to all the customer very familier with the Volkswagen Eos that I purchased. She came in on her day off so I could pick up the car. She introduced me to all the customer service people, etc.. She was very friendly as were the other people that I was introduced to in the dealership. I am very happy with the car. My family and friends love it. My grandsons commented that the car was like a transformer when they saw the top folding down and going into the trunk. I am very satisfied with the car and I can't wait for warmer weather so I can put the top down. Thank You Nadia! More

Always have a positive experience here. Service is professional and courteous. Would recommend to others. Sean Munro is a great asset to their service team. professional and courteous. Would recommend to others. Sean Munro is a great asset to their service team. More

Vehicle sustained damage to oil pan, which caused issues to overall engine. Service team has been working on this vehicle for almost 2 months now and still working on it. The labor and engine have all been to overall engine. Service team has been working on this vehicle for almost 2 months now and still working on it. The labor and engine have all been covered and approved by insurance already. Why does it take this long to repair? Apparently, service only has one technician who is qualified to work on it. Now, we understand that there are other cars that need to be serviced or repaired, but any vehicle that has been in the shop for almost 2 months should be considered priority, especially considering that money has been given for the parts and labor. What is the hold up? Why is that only one person is working on such a large project? Now, it leaves the consumer with a doubt in their mind about the reliability of the vehicle and of the capabilities of the dealership. Expectations have been set and broken several times over, with cases being brought to VW's Customer Care. All in all, it went from being a bad dream to a nightmare. There seems to be a lack of common courtesy and etiquette regarding a customer's needs. Apparently, a vehicle that is deemed a time-consuming repair is the lowest priority. If you wish to create value for your customers, learn to sympathize with them, set the RIGHT expectations and provide the best service you can. Nobody in that department can claim to offer the best service because if they did, the repair of this vehicle would've been a priority, not set to the side, especially since good money has been sent. I ask any customer frequenting this dealership to keep in mind that service is defined as - "The action of helping or doing work for someone." I do not believe "service" was achieved in this matter. More

Nadia was very friendly and helpful. She answered all my questions accurately and made buying my first car an absolute great experience. I would definitely recommend others to go see her. questions accurately and made buying my first car an absolute great experience. I would definitely recommend others to go see her. More

I bought a used 2009 Passat Wagon from Atlantic VW August of 2012. Just before New Years I brought this vehicle in for its 40k mile tune up since maintenance keeps the cars going. Unfortunately the car beg of 2012. Just before New Years I brought this vehicle in for its 40k mile tune up since maintenance keeps the cars going. Unfortunately the car began intermittently idling roughly following that tune up. It really manifest itself 3 weeks later on a highway trip that required acceleration up some hills. The engine started "missing" and the check engine light came on. I took the car back to Atlantic shortly after this episode and they went right to work to fix the problem, and also trying to make me a happy customer again. The service rep, Sean Munro, spoke knowledgeably but also with concern and made sure that I would bring the car back for its service needs in the future. The engine problem was resolved easily since it is a common problem in Passats, although the repair is laborious. That's why we get warranties because the fix it yourself days for cars are over. Anyway the car is back even better than when I purchased it. Thanks guys. More

Working with Jim was very easy. He was very helpful and knew his stuff. I would definitely recommend him to friends and family. I was very pleased with him and the VW team. knew his stuff. I would definitely recommend him to friends and family. I was very pleased with him and the VW team. More

When I walked into Atlantic Volkswagen dealership in Islip, Nadia DiDonato greeted me and my family with a big smile, and immediately assisted us. She asked us what car I was interested in, I told her t Islip, Nadia DiDonato greeted me and my family with a big smile, and immediately assisted us. She asked us what car I was interested in, I told her the Jetta. She showed us the model that was in the showroomm, then told me that jetta has different models and explained each one. Then she took us outside to look at the different models, and compared the models again (she was giving me different options which i liked). Her explainations were clear, simple and to the point. I am always asking alot of questions and thats exactly what I did, she anwered all of my questions without getting annoyed. She was patient with me. Then, she asked me about my driving habits and suggested the right car for me. I agreed with her!!! She did not push me into buying the most expensive car and she explained the different models, and thats what I loved! She suggested a car that was right for me and within my budget. I did not feel pressure to buy a car from her at all!! The reason why I bought the car from Nadia is because I did not feel pressured, she had a vast knowledge of Jetta, and listened to my questions, but she also asked questions as well which helped her narrow down the right car for me!! She knows what she was talking about!! The day I picked up my car, she explained every feature in the car!!! She was soo helpful and a pleasure to work with!!! I would buy a car from Nadia again and recommand her to anyone that wants to buy a Jetta!! NADIA IS AN EXCELLENT SALES PERSON!!!! More

My wife and I thank James Doyle for his prompt and courteous attention to detail in answering our questions and concerns when purchasing a new car. His professionalism and expertise made the process courteous attention to detail in answering our questions and concerns when purchasing a new car. His professionalism and expertise made the process easy. It has been a pleasure purchasing a new car from him and Atlantic Volkswagen. We look forward to a continuing relationship with him and his dealership, and will tell our friends of our pleasant experience. More

I bought my first brand new car here and overall it was a great experience! Can't go wrong with the new 2013 Volkswagen Passat!! great experience! Can't go wrong with the new 2013 Volkswagen Passat!! More