Volkswagen of West Islip

Sean is always a pleasure to do business with. Addressed all of my concerns and had my daughter's car back to me in the shortest time possible and with all problems ( even some I hadn't noticed) taken car all of my concerns and had my daughter's car back to me in the shortest time possible and with all problems ( even some I hadn't noticed) taken care of. More

It is always a pleasure to work with the Service Department. They are the nicest and most helpful service people I have ever met. Anything I ask is answered promptly, professionally, and quickly. Department. They are the nicest and most helpful service people I have ever met. Anything I ask is answered promptly, professionally, and quickly. That is why I still use the service department and do not go anywhere else. More

Always a pleasure. Never a long wait. Always friendly. Clean comfortable environment. No complaints about anything. Full explanation of services rendered. I'll be back in a few weeks. Clean comfortable environment. No complaints about anything. Full explanation of services rendered. I'll be back in a few weeks. More

I will speak for the service side of this dealership. Juan and Sean always conduct themselves with the upmost in professionalism. They both go out of there way to make the experience easy and enjoyable. Juan and Sean always conduct themselves with the upmost in professionalism. They both go out of there way to make the experience easy and enjoyable. I have owned BMW's and the service experience at this particular dealership is as good if not better. Sean is a very honest guy and will guide you every step of the way. Even if you purchased your VW at another dealership it is worth giving the Service side a shot. I am sure they are better than most! Thanks guys! More

DO NOT TRUST THESE PEOPLE...I negotiated a price on a new VW Beetle Convertible - I had done my research and knew exactly what I wanted. I even entered the dealership with my own financing. We discussed VW f VW Beetle Convertible - I had done my research and knew exactly what I wanted. I even entered the dealership with my own financing. We discussed VW financing and possibly leasing. Figuring that I could take the time to decide if I really wanted the car PLUS VW will re-certify for 2 more years on the purchase, and thinking that using VW financing provides a little extra for the company, I decided on the lease. I went to pick the car up at the appointed time the next day - 7pm. I was made to wait 90 minutes before getting in to see finance manager. Paperwork was not even printed. Finally, at 9:30 (1/2 hour after closing - and with dealership employees milling about, waiting to go home, I was presented a flurry of paperwork that I frantically signed- myself exhausted and starving (we hadn't eaten because we "were" going to take the car for celebratory dinner) - I didn't see that they had added $2400 to the price I had negotiated for the car. I called them very net day, when I saw it, but was told "It's the end of the month, the finance manager is too busy to talk to you." Their answer to my question about why they did not tell me they had increased the price of the car was "When people lease a car, they don't care how much it is, they just care about the payment[shrug]" I told them that was not the case with me, as I had walked in ready to buy the car. A month later, and they still refuse to make this right. Do not trust them!!! Scrutinize EVERY number they show you. They are shady. More

Everyone in the Service Dept. that I've dealt has been exceptional. They're thorough and have always gotten my car back when promised. A rarity these days. Great job a always. been exceptional. They're thorough and have always gotten my car back when promised. A rarity these days. Great job a always. More

I was greeted as soon as I walked into the dealership. Joe offered me water or coffee while I waited to get my car serviced. The selection of coffee was great. I did not have a long wait at all. I would r Joe offered me water or coffee while I waited to get my car serviced. The selection of coffee was great. I did not have a long wait at all. I would recommend this dealership to all my friends and family More

Nadia was extremely knowledgeable about Volkswagen. She never made me feel pressure to purchase the vehicle, very honest and patient. Most importantly she made my experience at Atlantic Volkswagen very co never made me feel pressure to purchase the vehicle, very honest and patient. Most importantly she made my experience at Atlantic Volkswagen very comfortable, I will be back for sure!! More

Nadia is not your average car dealer. I'm so happy she was assigned to me when I first walked in looking for my 3rd volkswagon. I went to 2 other VW dealerships on Long island and wasted 3 weeks whil she was assigned to me when I first walked in looking for my 3rd volkswagon. I went to 2 other VW dealerships on Long island and wasted 3 weeks while they tried to find the color I wanted. After the other dealerships changed their tune and started pushing the cars they had on their lot, I went to Altantic and Nadia was able to locate and secure exactly what I was looking for in 3 days. I will never go anywehere else. She's easy going, very knowledgeable and most of all she cares. It's not just the bottom line with Nadia, she wants you to leave happy and satifiied with your new VW. Forget about your local car dealer, go to Atlantic and ask for Nadia. You won't be disappointed. More

Since I bought my car in 2011 and I have been servicing it since then, I’m extremely pleased with the dealership. In particular, the service is always been outstanding and exceeding my expectations. Profes it since then, I’m extremely pleased with the dealership. In particular, the service is always been outstanding and exceeding my expectations. Professional environment and at the same time friendly and welcoming. Quick service with throughout explanation on what was done. Thank you for making me feel a valuable customer every single time I come in for service. More