Back

Volkswagen of West Islip

West Islip, NY

3.9
69 Reviews
VW of West Islip - Mission, Vision, and Values Our Mission and Vision VW of West Islip: Valuing every customer’s unique needs, Working tirelessly to exceed expectations, Offering exceptional service and reliable vehicles, Forging lifelong relationships built on trust. We are dedicated to creating a welcoming environment, Earning your loyalty with transparency, Striving for excellence in every interaction, and Taking pride in your satisfaction. Integrity guides our actions as we Seek innovative solutions to serve you better, always with Love for our community and a commitment to Inspiring trust through Professionalism and care. What This Looks Like Valuing Every Customer’s Unique Needs Personalized Consultations: Understanding each customer's lifestyle, preferences, and budget to recommend the best options. Active Listening: Training staff to attentively address customer concerns without rushing. Flexible Solutions: Customizable financing options, service plans, and trade-in evaluations. Clear Communication: Avoiding jargon and ensuring customer understanding. Proactive Follow-Ups: Ensuring satisfaction post-sale or service. Inclusive Offerings: Vehicles and services catering to diverse needs, including accessibility and eco-friendly options. Customer Feedback Integration: Regularly improving based on feedback. Working Tirelessly to Exceed Expectations Attention to Detail: Impeccable vehicle preparation and quality. Proactive Problem-Solving: Addressing potential issues early. Speedy Responsiveness: Prompt replies to inquiries. Surprise Extras: Offering perks like car washes and loyalty discounts. Consistent Follow-Through: Keeping promises and ensuring satisfaction. Empowering Employees: Training staff to exceed customer expectations. Continuous Improvement: Refining processes and investing in innovation. Community Engagement: Strengthening customer bonds through local initiatives. Offering Exceptional Service and Reliable Vehicles Exceptional Service Welcoming Environment: Clean and comfortable dealership spaces. Transparent Processes: Clear pricing and financing explanations. Customer-Centric Training: Skilled staff for tailored recommendations. Convenient Options: Online scheduling, at-home test drives, express services. Comprehensive Support: Assistance throughout the customer journey. Service Excellence: Quality maintenance by factory-trained technicians. Reliable Vehicles Thorough Inspections: Rigorous checks on all vehicles. High-Quality Standards: Partnering with reputable manufacturers. Certified Pre-Owned Programs: Warranty-backed, reconditioned vehicles. Vehicle Transparency: Detailed history reports and open discussions. After-Sale Support: Extended warranties and roadside assistance. Technology and Features: Cutting-edge safety and efficiency features. Combining top-tier service with dependable vehicles ensures customer satisfaction, trust, and long-term loyalty.
Contact Dealership

130 Sunrise Hwy

West Islip, NY

11795

Directions

By Type

Showing 69 reviews

March 07, 2025

Overall this dealership is deceptive. They make promises that they do not keep and manipulate you into signing paperwork and waivers solely to push you into a vehicle. Their salespeople a More

by Edward Alcivar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Azaria Mercado, Manny Paulino, Vito Ilardi
Mar 07, 2025 -

Volkswagen of West Islip responded

Edward, Thank you for your feedback. We have reviewed your account and you did in fact sign a waiver saying the dealer owes you nothing and are not responsible for any verbal promises. We are sorry your experience wasn’t up to your expectations. I've attached the signed waiver which clearly states we are not responsible. We will forward your signed documents to Volkswagen as you requested.

Mar 07, 2025 -

Edward Alcivar responded

Making customers sign waivers only to fire the salesperson who sold me the vehicle reveals a blatant lack of transparency in Volkswagen of West Islip's business practices. Numerous online reviews back up these claims, and I am not the only one voicing these concerns. This needs to be addressed.

February 01, 2025

We’ve just bought a Wolkswagon, our dealer Saadi was extremely helpful and nice . Her very professional approach made our transaction effortless, quick and pleasant. We highly recommend Saadi Parks and More

by Iwonaagency
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saadi Parks
January 05, 2025

From the second we walked in Volkswagon of Islip we had very friendly and courteous service! Saadia Parks helped us and was our salesperson and she was Outstanding,friendly,professional and very helpful an More

by Robertp70055007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saadia Parks !!! She was outstanding, helpful,very friendly 5 stars i would rate ,, would come back again
November 08, 2024

Don't go unless you want to be promised one deal then held against your will when they try to change it (holding your trade in paperwork hostage so they keep you in there) and then they try to get more $ More

by kgillespie331
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Vanessa (Sales - Amazing) Mike ( Management - Amazing ) Vito (Finance - GOD AWFUL )
October 08, 2024

Dont go unless you want to be told exactly how to finance your car and treated like you don't know what's best for yourself. they'll tell you the bank will only allow you to put down 20% to approve the loan More

by ndurham4455
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Christina Canale, Justin Himes
September 22, 2024

They are deceptive in advertising. They advertised a used car for $24,000 and when I went and looked at it all of a sudden it became $28,800. They add on a "Reconditioning Fee" and oth More

by D Becker
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Pablo Courtade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina
June 22, 2024

Great experience buying my car here this week. Christina was excellent as was the rest of the team. She don’t do any sales pitch as she knew I knew what I wanted and let me make the decision that More

by Sally S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina
June 21, 2024

This VW tried to tell me that they need to 'increase the price of the car because i'm financing through a credit union'. Which is illegal. MSRP was $21,773, got 1k off. Told me the final price BEFORE taxes/ More

by CTD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Miguel Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shoumeer Jalal, Jared Varnadore, Mark Hotton
June 13, 2024

This dealership is terrible. They strung me along for 3 WEEKS! to buy a used car!!! I dealt with Tamer Eid and Mark Hotton. Terrible. They both agreed on a price for me to buy a More

by Johng1014
Recommend Dealer
No
Employees Worked With
Tamer Eid, Mark Hotton
March 28, 2024

This dealship is the best . I give them ten . Especially Pablo Courtade in Sales and leasing Consultant . Love my New 2024 Atlas Crosssport. My first Altas was leased now my sec More

by Lisa21otero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
3
...