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Volkswagen of West Islip

West Islip, NY

4.2
91 Reviews
VW of West Islip - Mission, Vision, and Values Our Mission and Vision VW of West Islip: Valuing every customer’s unique needs, Working tirelessly to exceed expectations, Offering exceptional service and reliable vehicles, Forging lifelong relationships built on trust. We are dedicated to creating a welcoming environment, Earning your loyalty with transparency, Striving for excellence in every interaction, and Taking pride in your satisfaction. Integrity guides our actions as we Seek innovative solutions to serve you better, always with Love for our community and a commitment to Inspiring trust through Professionalism and care. What This Looks Like Valuing Every Customer’s Unique Needs Personalized Consultations: Understanding each customer's lifestyle, preferences, and budget to recommend the best options. Active Listening: Training staff to attentively address customer concerns without rushing. Flexible Solutions: Customizable financing options, service plans, and trade-in evaluations. Clear Communication: Avoiding jargon and ensuring customer understanding. Proactive Follow-Ups: Ensuring satisfaction post-sale or service. Inclusive Offerings: Vehicles and services catering to diverse needs, including accessibility and eco-friendly options. Customer Feedback Integration: Regularly improving based on feedback. Working Tirelessly to Exceed Expectations Attention to Detail: Impeccable vehicle preparation and quality. Proactive Problem-Solving: Addressing potential issues early. Speedy Responsiveness: Prompt replies to inquiries. Surprise Extras: Offering perks like car washes and loyalty discounts. Consistent Follow-Through: Keeping promises and ensuring satisfaction. Empowering Employees: Training staff to exceed customer expectations. Continuous Improvement: Refining processes and investing in innovation. Community Engagement: Strengthening customer bonds through local initiatives. Offering Exceptional Service and Reliable Vehicles Exceptional Service Welcoming Environment: Clean and comfortable dealership spaces. Transparent Processes: Clear pricing and financing explanations. Customer-Centric Training: Skilled staff for tailored recommendations. Convenient Options: Online scheduling, at-home test drives, express services. Comprehensive Support: Assistance throughout the customer journey. Service Excellence: Quality maintenance by factory-trained technicians. Reliable Vehicles Thorough Inspections: Rigorous checks on all vehicles. High-Quality Standards: Partnering with reputable manufacturers. Certified Pre-Owned Programs: Warranty-backed, reconditioned vehicles. Vehicle Transparency: Detailed history reports and open discussions. After-Sale Support: Extended warranties and roadside assistance. Technology and Features: Cutting-edge safety and efficiency features. Combining top-tier service with dependable vehicles ensures customer satisfaction, trust, and long-term loyalty.
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130 Sunrise Hwy

West Islip, NY

11795

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Showing 91 reviews

April 05, 2025

I have bought many cars throughout my life and have always hated the process and think everyone else does as well. I was considering a VW and when I arrived , I was greeted by Pablo. Wow....what a brea More

by KING SHAW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Volkswagen of West Islip responded

Shaw, Thank you for taking the time out of your day to write a review about our dealership. We are delighted to hear that we were able to offer you not only the vehicle you were looking for, but exceptional customer service as well. Congratulations on your new Atlas and thank you for your recommendation! We look forward to seeing you in the future!

April 04, 2025

I had a great experience at Volkswagen of West Islip with Pablo. He met me with a great energy and I immediately felt comfortable. He is friendly, honest, and patient. I didn't feel rushed and he made the More

by jmbcool
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean from Finance Department
April 02, 2025

Pablo was an outstanding sales representative! He secured me a fantastic deal and was incredibly thorough throughout the process. I highly recommend him to anyone! More

by Stephanie25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2025

Miguel was an amazing sales person hands down. Very informative and attentive. The finance team was just as awesome. I will definitely do business with them in the future. More

by crystal.daniels71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Paulino
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2025

I bought my Volkswagen tiguan about a year and a half ago. Pablo was my salesman. He was super patient and very helpful. He listened to my needs and was not pushy at all. He was kind and caring and reall More

by jb2mom26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2025

Pablo is a great salesperson informative knowledgeable and very helpful I would refer any of my friends or family to him just all around great guy More

by Joann
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2025

Best dealer around! Patient and very helpful ! Listens to needs and not pushy. Highly recommend! More

by Samantha91anderson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Oddo-Canale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vito Ilardi
March 29, 2025

Great customer service, this is the second VW purchased in the past 2 months from this dealership. Very straightforward, to the point, and able to leave with the car the same day! Pablo Courtade was our sa More

by arabos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2025

Bought two cars from Pablo, he is professional in his approach and listens to the customers needs. More

by davinov2
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2025

Pablo is the most helpful and personable salesman I’ve ever encountered. Not to mention a great person you get to know during your experience at VW. I would recommend anyone to Pablo and know that they’re More

by Vanessa
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.