Volkswagen of West Islip

I called to inquire about a $16,000 Mercedes C300. Mark explained that there are about $4,000 in additional fees. That price would also increase if we didn't finance with West Islip. I felt like the p Mark explained that there are about $4,000 in additional fees. That price would also increase if we didn't finance with West Islip. I felt like the price was misleading. Mark was extremely condescending. He explained that I must be blind not to be able to read the fine print that described these fees. He added that a 4th grader should be able to understand their marketing. I appreciate Mark not holding back as it saved me a trip to this dealership. More

The entire staff was friendly, low pressure, and they have been very helpful after the sale with some minor issues, a great experience overall have been very helpful after the sale with some minor issues, a great experience overall More

I purchased a new VW Tiguan from them and my buying experience has been inconvenient & unpleasant. Even after I agreed to pay them more than the MSRP, another $900 was added to the car's selling pri experience has been inconvenient & unpleasant. Even after I agreed to pay them more than the MSRP, another $900 was added to the car's selling price. Their finance manager claimed I purchased tire & wheel protection from them for $700, which at the time of financing was offered to me as complimentary, and for the remaining $200 he had no clue. It took a lot of effort and time on my end to resolve this since nobody from their finance office responded to phone calls, emails, or even voicemails. I do appreciate the help I received from their general sales manager Michael for the issue. They had also asked me to put in a deposit for the college graduate rebate informing me that they will refund the deposit once rebate is approved by Volkswagen. More than 2 months later I find out that my rebate was denied as the dealership made an error in filing for the rebate and didn’t do the process on time. My car purchase was handled in an unprofessional manner. More

They try to add thousands in fees to their advertised price. Very dishonest and shady used car sales strategy. Don’t waste your time, you’re better off going anywhere else. price. Very dishonest and shady used car sales strategy. Don’t waste your time, you’re better off going anywhere else. More

I purchased a Volkswagen Atlas a few weeks ago and it was one of the greatest decisions ever! I worked with Pablo and he was able to find me the perfect vehicle with my extremely long list of demands! He was one of the greatest decisions ever! I worked with Pablo and he was able to find me the perfect vehicle with my extremely long list of demands! He was so patient and professional! I highly recommend asking for Pablo! More

Very shady and unethical dealer. Advertises one price and jacks it up by thousands through "mandatory" fees and add-ons once you come in. When asked about it, their response is " Advertises one price and jacks it up by thousands through "mandatory" fees and add-ons once you come in. When asked about it, their response is "everyone else does it, so so do we". There are honorable and honest dealers out there, no need to deal with these bait and switch com artists. Its sad that people behave like this. More

Will be filing a complaint with the BBB. Shady business practices, wish I had checked their reviews before I got involved with them, bought a 2020 SUV that was for $32,898 on 6/3 never got t Shady business practices, wish I had checked their reviews before I got involved with them, bought a 2020 SUV that was for $32,898 on 6/3 never got the complete paperwork spoke to the sales manager, other managers and was told what I signed, now I hate a car that l loved because of rude and dishonest people. More

I worked with Pablo who was an absolute pleasure. And very honest and not pushy unlike other dealers. I will For sure be a customer whenever looking for a car. The manager was a pleasure as well. And very honest and not pushy unlike other dealers. I will For sure be a customer whenever looking for a car. The manager was a pleasure as well. More

By far the worst dealership I have ever dealt with. I bought a used jeep from them two years ago. Within the first 3 months the transmission went. Within the first 6 months the engine went. I finally h I bought a used jeep from them two years ago. Within the first 3 months the transmission went. Within the first 6 months the engine went. I finally have someone lined up to replace the engine and I have never gotten my license plates so I can't register it and AAA won't tow an unregistered vehicle. More