Back

Volkswagen of West Islip

West Islip, NY

3.4
467 Reviews
VW of West Islip - Mission, Vision, and Values Our Mission and Vision VW of West Islip: Valuing every customer’s unique needs, Working tirelessly to exceed expectations, Offering exceptional service and reliable vehicles, Forging lifelong relationships built on trust. We are dedicated to creating a welcoming environment, Earning your loyalty with transparency, Striving for excellence in every interaction, and Taking pride in your satisfaction. Integrity guides our actions as we Seek innovative solutions to serve you better, always with Love for our community and a commitment to Inspiring trust through Professionalism and care. What This Looks Like Valuing Every Customer’s Unique Needs Personalized Consultations: Understanding each customer's lifestyle, preferences, and budget to recommend the best options. Active Listening: Training staff to attentively address customer concerns without rushing. Flexible Solutions: Customizable financing options, service plans, and trade-in evaluations. Clear Communication: Avoiding jargon and ensuring customer understanding. Proactive Follow-Ups: Ensuring satisfaction post-sale or service. Inclusive Offerings: Vehicles and services catering to diverse needs, including accessibility and eco-friendly options. Customer Feedback Integration: Regularly improving based on feedback. Working Tirelessly to Exceed Expectations Attention to Detail: Impeccable vehicle preparation and quality. Proactive Problem-Solving: Addressing potential issues early. Speedy Responsiveness: Prompt replies to inquiries. Surprise Extras: Offering perks like car washes and loyalty discounts. Consistent Follow-Through: Keeping promises and ensuring satisfaction. Empowering Employees: Training staff to exceed customer expectations. Continuous Improvement: Refining processes and investing in innovation. Community Engagement: Strengthening customer bonds through local initiatives. Offering Exceptional Service and Reliable Vehicles Exceptional Service Welcoming Environment: Clean and comfortable dealership spaces. Transparent Processes: Clear pricing and financing explanations. Customer-Centric Training: Skilled staff for tailored recommendations. Convenient Options: Online scheduling, at-home test drives, express services. Comprehensive Support: Assistance throughout the customer journey. Service Excellence: Quality maintenance by factory-trained technicians. Reliable Vehicles Thorough Inspections: Rigorous checks on all vehicles. High-Quality Standards: Partnering with reputable manufacturers. Certified Pre-Owned Programs: Warranty-backed, reconditioned vehicles. Vehicle Transparency: Detailed history reports and open discussions. After-Sale Support: Extended warranties and roadside assistance. Technology and Features: Cutting-edge safety and efficiency features. Combining top-tier service with dependable vehicles ensures customer satisfaction, trust, and long-term loyalty.
Contact Dealership

130 Sunrise Hwy

West Islip, NY

11795

Directions

By Type

Showing 467 reviews

February 12, 2015

They do not honor their referral program I purchaced a new vw jetta sportwagen back in november. The deal went real smooth they were able to give me a deal that I was very happy with. In ad More

by James12345
Customer Service
Recommend Dealer
No
Employees Worked With
Liliana Gonzales, Mike Macchio
November 06, 2014

they sold it's a bad car We bought a used car from them, they held us up for two weeks, told us various days they would deliver, finally they sold us a car that needs thousand More

by estatepool1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
rueben
November 04, 2014

Renegged a lease deal twice!!! Just started looking for a new lease as my Nissan Altima is up in 2 months. In short, I looked at a few different models of the 2015 Passat with the More

by Michael Albergo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Xavier Thompson
September 26, 2014

Worse Experience People need to know the type of dealership they are dealing with and that I am 53 years old and have NEVER written a bad review, so that says somethin More

by gtdibuduo
Recommend Dealer
No
Employees Worked With
Paul hart, Romaine Perkins, Mr. Stallupi
September 23, 2014

Just bought a Jetta! We just purchased a 2011 Jetta and we could not be happier with car! The entire staff treated us like family, they were warm and friendly and very kno More

by MkDunbar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nadia Didonato
September 15, 2014

very happy Nadia was caring and helpful. This is our second car with her and I even bring my family to her. We LOVE our new passat More

by frankroscigno
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
nadia didonato
August 31, 2014

VW review I had a wonderful experience purchasing my first car at VW Atlantic, The staff was kind and accommodating. Nadia could not have been anymore resourc More

by Lauren Cipriano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nadia DiDonato
August 27, 2014

all add ons was not explain to me paying for something which i thought was including in my price of my car which brought my price high should explain better why i must pay for someth More

by thomasm4188
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
gonzales
August 26, 2014

Great Experience Everybody was helpful and friendly at Atlantic Volkswagen. I left with a 2015 GTI and love it. I had a great experience and would recommend this deal More

by mdonn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasmin Quirindon
August 25, 2014

Great Experience Went in to look around but wasn't sure what I wanted. Left with a new 2014 VW Jetta SE and I love it. Emily was helpful, patient and informative and I More

by LJPLshere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Knuerr
...
21
...