Volkswagen of West Islip

Dishonest Sales Practice The most dishonest car buying experience my wife and I have been through in 20 years of driving. I've never written a complaint before, yet this was o The most dishonest car buying experience my wife and I have been through in 20 years of driving. I've never written a complaint before, yet this was over the edge. Buyer beware! After visiting Atlantic VW and negotiating a deal on a vehicle, we came back in to be told that not only would they not honor the negotiated price that was determined in person and over the phone by both parties, but also that we had to do our financing through them despite having excellent credit. Rob and Joe were the salesmen we dealt with. There were no miscommunications and we were dealing with folks who attempted to renegotiate after the fact. We ended up buying the same model vehicle for thousands less with our own financing at another dealership. Please, do your homework as a consumer. More

A seamless and pleasant car buying experience People tend to only write reviews when things go wrong. Well I am writing a review because things went great. I've always wanted a Volkswagen and my People tend to only write reviews when things go wrong. Well I am writing a review because things went great. I've always wanted a Volkswagen and my experience at Atlantic Volkswagen was honestly spectacular. The whole staff was very welcoming but in particular, Trish Brett took the show. She honestly guided me throughout the whole process and did so much for me. I was able to be in constant communication with her and every time she would give me helpful information. Most importantly, she was extremely nice and pleasant and everyone who buys a car knows that goes a long way. So I want to say thanks to her and the rest of her team for helping me out. More

Return customer I had previously leased an EOS, but I wanted to go to a Jetta. The staff was very cooperative , informative and helpful. There was no pressure or ju I had previously leased an EOS, but I wanted to go to a Jetta. The staff was very cooperative , informative and helpful. There was no pressure or judgement in going from a more expensive to a more economical model. They worked with on the price. Even when I spoke with the financial staff, there was no pressure to add extra stuff that would boost up the monthly payments. If you are hesitating to go to a car dealer because you are anxious about the "hard sell", Atlantic VW is the place to go. More

Worst Experience I knew better than to go to an Atlantic dealership but I decided to go against my better judgement. I originally went to Donaldson's, which had such g I knew better than to go to an Atlantic dealership but I decided to go against my better judgement. I originally went to Donaldson's, which had such great customer service, but decided to shop around a little. We walked into the dealership and were greeted by a manager who instantly stated he knew nothing about Volkswagens and would find someone to help us, so we were off to a great start. We were then helped by Adam who was trying so hard to sell us this car, and literally told us, 'I don't care what I give you this car for, the dealership can lose money, it's the end of the month and I need this car to get my bonus.' We should have known by now just to leave. We wound up taking a car for a test drive in which Adam spoke about himself the entire time and how he doesn't even drive a VW and we began to lose interest. We got back to the dealership and he started to write down numbers and somehow came up with a monthly payment of close to $500 a month, which at Donaldson's I was given $353 a month for a more expensive car. We asked what the interest rate was and he said he didn't know and would have to go ask his manager, in which he came back still with no interest rate. We then asked again what the interest rate was and to increase the time to 72 months. Again, he came back stating it was a general interest rate and he wasn't sure what it was. At this point we said we were leaving to which he went back to his manager and finally got the interest rate, in which he was trying to hide, of 7.99%. This was my first time buying a car but he did not run my credit or anything and was just hoping I would agree to the payments and would end up paying $27,000 for a $19,000 car. After this we were absolutely done, thanked him for his time and started to leave. At this point he ran to his manager asking him for help because we were leaving and we were then followed out to our car by the manager telling us we could work something out. I then received multiple phones call from them (and still am over a month later) asking for me to come back, even after I already told them many times I am not interested in buying a car from them. Save yourself and stay far away from Atlantic, go to Donaldson's instead. More

Great experience This is my second time leasing a Jetta from Atlantic VW in West Islip. Adam was my Salesperson and Rob was the primary Sales Manager I dealt with. T This is my second time leasing a Jetta from Atlantic VW in West Islip. Adam was my Salesperson and Rob was the primary Sales Manager I dealt with. They both knew their stuff and were very nice and helpful - they helped me get a great deal, and made the experience a good one. Liliana in Finance was also a pleasure to work with and really knew her stuff. Thanks guys! More

MY 4th Jetta After speaking with Justin several times and expressing my needs as well as concerns we met yesterday. At the end of the day I left with the car of c After speaking with Justin several times and expressing my needs as well as concerns we met yesterday. At the end of the day I left with the car of choice and can only say the experience was very positive. I felt that Justin went out of his way to ensure that both my husband and I were comfortable with the process and offered several different scenarios for us to consider. I would not hesitate to recommend the dealership and especially Justin. Audrey S More

Great experience at the Atlantic Volkswagen dealership in west Islip this is my second time leasing with them they are very loyal. The car salesman Adam was a great he at the Atlantic Volkswagen dealership in west Islip this is my second time leasing with them they are very loyal. The car salesman Adam was a great help, Adam took the time to show me the different models and explain the difference between them then took me on a test drive so I can experience it for myself he also asked the right questions that tied into my everyday lifestyle when it came to the features of the car. When we were discussing the price Rob the manager and Adam were making sure that I was able to get the car for the price I wanted for Rob and Adam were great if your looking for a car go to them and they'll make you feel at home and make sure you get what you want. More

Bought a lease! Xavier was awesome, and so was his manager! My mom and I are hard people to deal with, but they helped us pick out a lease & gave us a great deal. The Xavier was awesome, and so was his manager! My mom and I are hard people to deal with, but they helped us pick out a lease & gave us a great deal. They stayed in our price range and really hooked us up. I will never go anywhere else again! I don't live close but it's worth the drive. Best dealership ever! More

Excellent experience overall. My very first Volkswagen Beetle. It has been a lifelong dream. As a Mom of four children, I was a station wagon driver for many years, due to hauling My very first Volkswagen Beetle. It has been a lifelong dream. As a Mom of four children, I was a station wagon driver for many years, due to hauling various sports equipment. Now as a youngish Grandma I am so enjoying my new car. My salesman John was excellent and my experience was painless and fun. I would recommend Atlantic to anyone. Sincerely, K Gremli More