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Volkswagen of West Islip

West Islip, NY

3.4
467 Reviews
VW of West Islip - Mission, Vision, and Values Our Mission and Vision VW of West Islip: Valuing every customer’s unique needs, Working tirelessly to exceed expectations, Offering exceptional service and reliable vehicles, Forging lifelong relationships built on trust. We are dedicated to creating a welcoming environment, Earning your loyalty with transparency, Striving for excellence in every interaction, and Taking pride in your satisfaction. Integrity guides our actions as we Seek innovative solutions to serve you better, always with Love for our community and a commitment to Inspiring trust through Professionalism and care. What This Looks Like Valuing Every Customer’s Unique Needs Personalized Consultations: Understanding each customer's lifestyle, preferences, and budget to recommend the best options. Active Listening: Training staff to attentively address customer concerns without rushing. Flexible Solutions: Customizable financing options, service plans, and trade-in evaluations. Clear Communication: Avoiding jargon and ensuring customer understanding. Proactive Follow-Ups: Ensuring satisfaction post-sale or service. Inclusive Offerings: Vehicles and services catering to diverse needs, including accessibility and eco-friendly options. Customer Feedback Integration: Regularly improving based on feedback. Working Tirelessly to Exceed Expectations Attention to Detail: Impeccable vehicle preparation and quality. Proactive Problem-Solving: Addressing potential issues early. Speedy Responsiveness: Prompt replies to inquiries. Surprise Extras: Offering perks like car washes and loyalty discounts. Consistent Follow-Through: Keeping promises and ensuring satisfaction. Empowering Employees: Training staff to exceed customer expectations. Continuous Improvement: Refining processes and investing in innovation. Community Engagement: Strengthening customer bonds through local initiatives. Offering Exceptional Service and Reliable Vehicles Exceptional Service Welcoming Environment: Clean and comfortable dealership spaces. Transparent Processes: Clear pricing and financing explanations. Customer-Centric Training: Skilled staff for tailored recommendations. Convenient Options: Online scheduling, at-home test drives, express services. Comprehensive Support: Assistance throughout the customer journey. Service Excellence: Quality maintenance by factory-trained technicians. Reliable Vehicles Thorough Inspections: Rigorous checks on all vehicles. High-Quality Standards: Partnering with reputable manufacturers. Certified Pre-Owned Programs: Warranty-backed, reconditioned vehicles. Vehicle Transparency: Detailed history reports and open discussions. After-Sale Support: Extended warranties and roadside assistance. Technology and Features: Cutting-edge safety and efficiency features. Combining top-tier service with dependable vehicles ensures customer satisfaction, trust, and long-term loyalty.
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130 Sunrise Hwy

West Islip, NY

11795

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Showing 467 reviews

August 25, 2017

Good Dealership Gone Bad :( I've previously bought here before but times have changed, first they tried to pull a bait and switch by listing the Beetle we were looking at for 10, More

by JayM026
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cesar
August 25, 2017

Pleasant I took my vehicle to this dealer for repair of a flat tire. I had bought my vehicle from this dealer approximately one year ago. Initially when I call More

by Leyrer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Judan
June 27, 2017

Justin Himes I had the BEST service from Justin Himes when I bought my 2016 VW Beetle (love my car by the way), There wasn't an ounce of pushiness, there was sin More

by Lynn O'Leary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Himes, Joe Romano, John Judan
June 04, 2017

Justin adams Justin Adams is a caring, understanding person who goes above and beyond to satisfy the customer. While other dealers try to get the most money, Justi More

by TomeUnbound
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Adams, Paul Hart
May 07, 2017

If your buying a car, Bukhari is the salesperson to see I brought a car back in December and my experience was phenomenal. Bukhari is very professional and did everything possible to get us a fantastic dea More

by Brooklyn Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bukhari Ngala-El
May 02, 2017

THIRD TIMES A CHARM WHEN SELLING A VW - IT TAKES A TEAM EFFORT - AND THERE IS NO BETTER TEAM THAN ATLANTIC VOLKSWAGEN ON LONG ISLAND - THIS IS MY THIRD VW FROM THEM AND E More

by BUBBLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Macchio, Justin Adams, Mike Black, Paul Hart, Joe Romano, Sean Munro, John Judan
May 02, 2017 -

Volkswagen of West Islip responded

Thank you, and enjoy your new Tiguan Sport! As always, if you need anything our team is here for you ready and willing to help however we can!

May 01, 2017

Detailed, well spoken sales men & comfortable Went it nervous, came home comfortable & with the car of my dreams. Glad to work with a great group of sale team. I appreciate everyone's help & will More

by FabDee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabio Lazo , Mike Black
May 01, 2017

Easy to work with Xavyer makes the car buying experience very simple and efficient. I would definitely recommend him to anyone looking for a car. Especially first time More

by Ci188215
Recommend Dealer
Yes
Employees Worked With
Xavyer Thomson
May 01, 2017

Xavyer is the best I recently bought a GTI from Xavyer, he wasn't pushing me to buy the car & from my first buy car experience it was very simple. More

by MrJayRad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reginald Watkins, Xavyer Thomson, Mike Black
May 01, 2017

Informative and very helpful This place is amazing. Very helpful and friendly. Got help from sales associate Jesus. He is very informative and by the end of the day he was able to More

by jza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Yarleque
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