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Volkswagen of West Islip

West Islip, NY

3.4
467 Reviews
VW of West Islip - Mission, Vision, and Values Our Mission and Vision VW of West Islip: Valuing every customer’s unique needs, Working tirelessly to exceed expectations, Offering exceptional service and reliable vehicles, Forging lifelong relationships built on trust. We are dedicated to creating a welcoming environment, Earning your loyalty with transparency, Striving for excellence in every interaction, and Taking pride in your satisfaction. Integrity guides our actions as we Seek innovative solutions to serve you better, always with Love for our community and a commitment to Inspiring trust through Professionalism and care. What This Looks Like Valuing Every Customer’s Unique Needs Personalized Consultations: Understanding each customer's lifestyle, preferences, and budget to recommend the best options. Active Listening: Training staff to attentively address customer concerns without rushing. Flexible Solutions: Customizable financing options, service plans, and trade-in evaluations. Clear Communication: Avoiding jargon and ensuring customer understanding. Proactive Follow-Ups: Ensuring satisfaction post-sale or service. Inclusive Offerings: Vehicles and services catering to diverse needs, including accessibility and eco-friendly options. Customer Feedback Integration: Regularly improving based on feedback. Working Tirelessly to Exceed Expectations Attention to Detail: Impeccable vehicle preparation and quality. Proactive Problem-Solving: Addressing potential issues early. Speedy Responsiveness: Prompt replies to inquiries. Surprise Extras: Offering perks like car washes and loyalty discounts. Consistent Follow-Through: Keeping promises and ensuring satisfaction. Empowering Employees: Training staff to exceed customer expectations. Continuous Improvement: Refining processes and investing in innovation. Community Engagement: Strengthening customer bonds through local initiatives. Offering Exceptional Service and Reliable Vehicles Exceptional Service Welcoming Environment: Clean and comfortable dealership spaces. Transparent Processes: Clear pricing and financing explanations. Customer-Centric Training: Skilled staff for tailored recommendations. Convenient Options: Online scheduling, at-home test drives, express services. Comprehensive Support: Assistance throughout the customer journey. Service Excellence: Quality maintenance by factory-trained technicians. Reliable Vehicles Thorough Inspections: Rigorous checks on all vehicles. High-Quality Standards: Partnering with reputable manufacturers. Certified Pre-Owned Programs: Warranty-backed, reconditioned vehicles. Vehicle Transparency: Detailed history reports and open discussions. After-Sale Support: Extended warranties and roadside assistance. Technology and Features: Cutting-edge safety and efficiency features. Combining top-tier service with dependable vehicles ensures customer satisfaction, trust, and long-term loyalty.
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130 Sunrise Hwy

West Islip, NY

11795

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Showing 467 reviews

March 26, 2018

Pleasant and enjoyable I was contacted by Justin Hines, who went above and beyond to get me exactly what I was looking for and helped keep me within my budget. I was looking More

by Zipschic
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Himes
March 23, 2018

Oil change Joe was excellent. Very polite got me right on for service reviewed service record explained everything told me any problems or concerns feel free to More

by Kevo123
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Romano
March 15, 2018

Crappy customer service I’ve been a customer there quite a few years now. I’ve also bought my last three cars there. I Left my new atlas in for service and got a loaner More

by Davidmckeown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of the names but it was 3 Different people from service, John Judan
March 12, 2018

Always excellent Service I have been bringing my 2004 VW Passat (270,000 miles!) to Atlantic VW ever since they opened up. Everyone there has treated me great. Joe Romano, Jo More

by Thomas M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James, John Sinopoli (both 5 star service), Joe Romano, John Judan
February 11, 2018

..... Preoccuppied with easy money servicing that you dont need. Was not made aware of important and dangerous maintenence needed. You will always be told y More

by Figola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Romano
February 02, 2018

Great experience. Everything I hoped for. After a bad experience at my last dealer I was worried about the service that I would get. It was a great experience More

by Wally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Judan
February 01, 2018

Service They always have good attitude i love the service 👍I can't complaint at al Thank you James for all your time and patience. 👏 You're the best. More

by Volkswagen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
January 14, 2018

Leasing a new car Staff is very friendly and helpful.. they do their best to give you the deal you want. I leased a 2018 jetta, xavier hepled me out.. they closed out More

by Jayak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavyer Thomson
January 12, 2018

Had brand new car for 2 weeks No one called to update me on what was happening with the car for several days in a row. They had a brand new car I leased out of their showroom, it h More

by Lbartz27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James in service, Mike Black
January 10, 2018

1 year service I took my car in for 1 year service. I went at 7:30 (open time) best thing I was out at 8:30. Just like the service dept. said when I called....Thanks More

by ellie's VW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James 9885 tag 047
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