Volkswagen of West Islip

Great experience. Everything I hoped for. After a bad experience at my last dealer I was worried about the service that I would get. It was a great experience Everything I hoped for. After a bad experience at my last dealer I was worried about the service that I would get. It was a great experience More

Service They always have good attitude i love the service 👍I can't complaint at al Thank you James for all your time and patience. 👏 You're t They always have good attitude i love the service 👍I can't complaint at al Thank you James for all your time and patience. 👏 You're the best. More

Leasing a new car Staff is very friendly and helpful.. they do their best to give you the deal you want. I leased a 2018 jetta, xavier hepled me out.. they closed out Staff is very friendly and helpful.. they do their best to give you the deal you want. I leased a 2018 jetta, xavier hepled me out.. they closed out my previous lease and put me in to a new vw.. i would recommend it to everyone.. More

Had brand new car for 2 weeks No one called to update me on what was happening with the car for several days in a row. They had a brand new car I leased out of their showroom, it h No one called to update me on what was happening with the car for several days in a row. They had a brand new car I leased out of their showroom, it had only 700 miles on it, for 2 weeks. I brought it in for a check engine light and they said they were understaffed around the holidays and they finally offered me a loaner before New Years bc they knew it would be days maybe over a week before I get the car back. The loaner had 1 gallon of gas in it and barely got me home. Ended up being a factory issue regarding spark plugs but no one communicating with me until I called several times. I also called the service dept serveral Times and there was no answer or return calls for hours, sometimes days. More

1 year service I took my car in for 1 year service. I went at 7:30 (open time) best thing I was out at 8:30. Just like the service dept. said when I called....Thanks I took my car in for 1 year service. I went at 7:30 (open time) best thing I was out at 8:30. Just like the service dept. said when I called....Thanks More

Deceptive Fees After negotiating a fair deal on a car with the salesman, we went to do the paperwork, The salesman returned with a contract that contained an additio After negotiating a fair deal on a car with the salesman, we went to do the paperwork, The salesman returned with a contract that contained an additional $1500 in administrative fees. I had already discussed the fees with the sales men and we had agreed to a final price. I felt this practice was dishonest and left the dealership. shortly after I received a call from the salesman that I needed to return to get my $500 deposit refunded. I returned several hours later and when I went to the front desk the salesman was there I handed him my CC and requested my refund. The sales manager was at the desk, he asked what had happened and I said I did not appreciate the deceptive practices of the sales fees. Where as he became very angry and tried to throw me out of the dealership refusing to refund my money. I again requested my money back where became even angrier and slammed his fist down on the table again said to leave. I calmly requested my refund when another salesman talked some sense into him and they proceeded to refund my money. When I had reviewed the car on line and attempted to retrieve the Carfax report it would not display, when I asked the salesman for a copy it showed that the car had been in an accident. This should have been the 1st sign that this was not going to be a honest and fair process. More

Great Service great customer service and very accomodating! They do their best to meet the needs of the customer/client and ensure they recieve quality results. I w great customer service and very accomodating! They do their best to meet the needs of the customer/client and ensure they recieve quality results. I would defintely recommend. More

Service visit Stopped in without an appointment and James was very accommodating. He told me he could do the service that I requested and completed the intake of m Stopped in without an appointment and James was very accommodating. He told me he could do the service that I requested and completed the intake of my car and the necessary paperwork quickly. I had coffee and waited in the showroom until it was done. Waiting area has WiFi and TV to pass the time. Checkout was just as efficient. Very friendly staff and very nice waiting area. More

Jetta Lease made easy Cesar Sandoval took amazing care of us and found the perfect Jetta for us. He showed such patience and together, with Kenton, the manager, Atlantic VW Cesar Sandoval took amazing care of us and found the perfect Jetta for us. He showed such patience and together, with Kenton, the manager, Atlantic VW is the best place to get a fair deal! More

Service dept I had an unscheduled appt for a sensor to be checked and asked about the possibility of getting an oil change and inspection done as well. I was told I had an unscheduled appt for a sensor to be checked and asked about the possibility of getting an oil change and inspection done as well. I was told that it would be no problem. The staff was extremely helpful and courteous and I was very pleased. More