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Volkswagen of West Islip
West Islip, NY
103 Reviews
VW of West Islip - Mission, Vision, and Values
Our Mission and Vision
VW of West Islip: Valuing every customer’s unique needs, Working tirelessly to exceed expectations, Offering exceptional service and reliable vehicles, Forging lifelong relationships built on trust.
We are dedicated to creating a welcoming environment, Earning your loyalty with transparency, Striving for excellence in every interaction, and Taking pride in your satisfaction. Integrity guides our actions as we Seek innovative solutions to serve you better, always with Love for our community and a commitment to Inspiring trust through Professionalism and care.
What This Looks Like
Valuing Every Customer’s Unique Needs
Personalized Consultations: Understanding each customer's lifestyle, preferences, and budget to recommend the best options.
Active Listening: Training staff to attentively address customer concerns without rushing.
Flexible Solutions: Customizable financing options, service plans, and trade-in evaluations.
Clear Communication: Avoiding jargon and ensuring customer understanding.
Proactive Follow-Ups: Ensuring satisfaction post-sale or service.
Inclusive Offerings: Vehicles and services catering to diverse needs, including accessibility and eco-friendly options.
Customer Feedback Integration: Regularly improving based on feedback.
Working Tirelessly to Exceed Expectations
Attention to Detail: Impeccable vehicle preparation and quality.
Proactive Problem-Solving: Addressing potential issues early.
Speedy Responsiveness: Prompt replies to inquiries.
Surprise Extras: Offering perks like car washes and loyalty discounts.
Consistent Follow-Through: Keeping promises and ensuring satisfaction.
Empowering Employees: Training staff to exceed customer expectations.
Continuous Improvement: Refining processes and investing in innovation.
Community Engagement: Strengthening customer bonds through local initiatives.
Offering Exceptional Service and Reliable Vehicles
Exceptional Service
Welcoming Environment: Clean and comfortable dealership spaces.
Transparent Processes: Clear pricing and financing explanations.
Customer-Centric Training: Skilled staff for tailored recommendations.
Convenient Options: Online scheduling, at-home test drives, express services.
Comprehensive Support: Assistance throughout the customer journey.
Service Excellence: Quality maintenance by factory-trained technicians.
Reliable Vehicles
Thorough Inspections: Rigorous checks on all vehicles.
High-Quality Standards: Partnering with reputable manufacturers.
Certified Pre-Owned Programs: Warranty-backed, reconditioned vehicles.
Vehicle Transparency: Detailed history reports and open discussions.
After-Sale Support: Extended warranties and roadside assistance.
Technology and Features: Cutting-edge safety and efficiency features.
Combining top-tier service with dependable vehicles ensures customer satisfaction, trust, and long-term loyalty.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 103 reviews
December 30, 2020
They do not stand by there carsBought a car there They do not stand by there cars Bought a car there 12/11/20 have been trying to contact them only to be told a supervisor will get back to me. 3 diff They do not stand by there cars Bought a car there 12/11/20 have been trying to contact them only to be told a supervisor will get back to me. 3 different attempts still no call. In the process of filling with the Attorney General More
by etripi1837
Employees Worked With
Mark Hotton
December 24, 2020
Terrible dealership - lots of shady used car salesman tactics here even in the new car dealer section. This place just converted from being just a used car dealership and it shows. Don’t trust anythin tactics here even in the new car dealer section. This place just converted from being just a used car dealership and it shows. Don’t trust anything they say or even what they sign in writing. They do not honor either, especially the general manager Ed. Lots of talk about being family oriented and religious people - just slimy bs. Much better options in the area if you are looking for a new Volkswagen- Stay far away More
by edasner1
Employees Worked With
Ed Castellano
December 21, 2020
I was extremely pleased with my experience with Greg at VW of West Islip. I was looking for a used car and was dealing with a difficult situation of trading in a car with a lot of negative equity. But Greg VW of West Islip. I was looking for a used car and was dealing with a difficult situation of trading in a car with a lot of negative equity. But Greg was patient and understanding, and helped me to explore my best options, and ultimately got me into a great car without feeling like I had to settle! More
by Fhrr29
Employees Worked With
Greg
