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Volkswagen of West Islip

West Islip, NY

3.2
463 Reviews

130 Sunrise Hwy

West Islip, NY

11795

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Showing 463 reviews

July 11, 2019

They give a price for inspection on a new car then charge $$ So I call to have my car inspected from this dealership that it was purchased from. They asked me some questions and then said it would 10 dollars..No More

by nypdmounted
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nicholas
Aug 07, 2019 -

Volkswagen of West Islip responded

We are sorry to hear that you were misquoted when you called to ask about cost. There must have been a misunderstanding about the year of the vehicle. The NYS DMV charges $10 for a safety inspection for the first 2 models years of new cars. At the time of the 3rd year inspection, the DMV charges $37 per year as the inspection becomes a safety emissions inspection. We hope that this clarifies things and you will give us another shot. Customer service and transparency are very important to us.

Aug 12, 2019 -

nypdmounted responded

That’s agreed it’s is exactly what you said my car at the time was less than one years old .. and had just turned 10,000 miles!! So again why was I charged for a full inspection $37.00 when a full inspection was NEVER PREFORMED .. nothing was checked as it sat on the ground and never lifted to do a full inspection? I was told by a Service station who does NYS nspection I was ripped off and should have only been charged $10.00 .. as my car is new and did not require a full inspection as per state laws!! So I will. One in for my $27.00 refund???

May 01, 2019

I highly recommend Justin Himes in sales! We had contacted several Volkswagen dealerships in the tri-state area to purchase a Volkswagen Atlas. Justin Himes at Atlantic Volkswagen was up front More

by Bilfer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Himes
April 11, 2019

I will recommend my salesperson Paulo Silvia!. We're very happy on the purchase of our new Volkswagen Passat from Atlantic Volkswagen. Paulo Silvia was our Sales person. He was very helpful and tho More

by Passat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paulo Silvia
April 03, 2019

I would recommend my salesperson Jhon Jaramillo! I was nervous to go to a new dealership but my salesperson for over 10+ went here. He did exactly what he always does for me and I was very happy. Tha More

by Celeste
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jhon Jaramillo
March 16, 2019

Best experience in years. Friendly sales team and a low pressure environment. Attention to detail and went out of their way to earn my business. Extra credit goes to Paul Silva More

by G. Russo
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom, sales mamnger.
February 15, 2019

Great buying experience Paulo showed me exactly what I wanted to see. Extremely knowledgeable of his cars! Great deal. No nonsense! Go see them! You will not be disappoin More

by Richspo65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paulo Silva
February 03, 2019

great buying experience easy to deal with, no haggle of price gave me the lowest price after shopping around. hands down a great experience. would recommend to any one lookin More

by anthonygraziano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordi Endara
January 30, 2019

Poor Follow Through Emailed 2 individuals multiple times about interest in 2 different vehicles. Very simple request, a picture fo the window sticker so I could see the o More

by zachj01
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Travis and Paulo
December 26, 2018

True Professionalism Tevin Milton and the crew at atlantic were great. I hadn't bought a car for myself in about 10 years and didn't know what to expect. The were kind, pr More

by bhaney719
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tevin Milton, Paul Hart
December 08, 2018

What a bunch of con artists!! Had a terrible experience here. Unprofessional sales guy and even more unprofessional manager. Spent 5 hours here a few weeks ago only to get disre More

by BSAL1127
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zain
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