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Volkswagen of West Islip
West Islip, NY
162 Reviews
VW of West Islip - Mission, Vision, and Values
Our Mission and Vision
VW of West Islip: Valuing every customer’s unique needs, Working tirelessly to exceed expectations, Offering exceptional service and reliable vehicles, Forging lifelong relationships built on trust.
We are dedicated to creating a welcoming environment, Earning your loyalty with transparency, Striving for excellence in every interaction, and Taking pride in your satisfaction. Integrity guides our actions as we Seek innovative solutions to serve you better, always with Love for our community and a commitment to Inspiring trust through Professionalism and care.
What This Looks Like
Valuing Every Customer’s Unique Needs
Personalized Consultations: Understanding each customer's lifestyle, preferences, and budget to recommend the best options.
Active Listening: Training staff to attentively address customer concerns without rushing.
Flexible Solutions: Customizable financing options, service plans, and trade-in evaluations.
Clear Communication: Avoiding jargon and ensuring customer understanding.
Proactive Follow-Ups: Ensuring satisfaction post-sale or service.
Inclusive Offerings: Vehicles and services catering to diverse needs, including accessibility and eco-friendly options.
Customer Feedback Integration: Regularly improving based on feedback.
Working Tirelessly to Exceed Expectations
Attention to Detail: Impeccable vehicle preparation and quality.
Proactive Problem-Solving: Addressing potential issues early.
Speedy Responsiveness: Prompt replies to inquiries.
Surprise Extras: Offering perks like car washes and loyalty discounts.
Consistent Follow-Through: Keeping promises and ensuring satisfaction.
Empowering Employees: Training staff to exceed customer expectations.
Continuous Improvement: Refining processes and investing in innovation.
Community Engagement: Strengthening customer bonds through local initiatives.
Offering Exceptional Service and Reliable Vehicles
Exceptional Service
Welcoming Environment: Clean and comfortable dealership spaces.
Transparent Processes: Clear pricing and financing explanations.
Customer-Centric Training: Skilled staff for tailored recommendations.
Convenient Options: Online scheduling, at-home test drives, express services.
Comprehensive Support: Assistance throughout the customer journey.
Service Excellence: Quality maintenance by factory-trained technicians.
Reliable Vehicles
Thorough Inspections: Rigorous checks on all vehicles.
High-Quality Standards: Partnering with reputable manufacturers.
Certified Pre-Owned Programs: Warranty-backed, reconditioned vehicles.
Vehicle Transparency: Detailed history reports and open discussions.
After-Sale Support: Extended warranties and roadside assistance.
Technology and Features: Cutting-edge safety and efficiency features.
Combining top-tier service with dependable vehicles ensures customer satisfaction, trust, and long-term loyalty.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 162 reviews
May 25, 2026
John made my experience purchasing a Cadillac XT5 smooth and stress-free. He listened to all my concerns, never made me feel rushed, and was very patient throughout the process. During the test drive, he cl and stress-free. He listened to all my concerns, never made me feel rushed, and was very patient throughout the process. During the test drive, he clearly explained all the features and made sure I felt comfortable with everything. Highly recommend working with him if you want an honest and helpful salesperson. More
by Allisongarcia54
May 25, 2026
John made my experience purchasing a Cadillac XT5 smooth and stress-free. He listened to all my concerns, never made me feel rushed, and was very patient throughout the process. During the test drive, he cl and stress-free. He listened to all my concerns, never made me feel rushed, and was very patient throughout the process. During the test drive, he clearly explained all the features and made sure I felt comfortable with everything. Highly recommend working with him if you want an honest and helpful salesperson. More
by Allisongarcia54
May 25, 2026
It was a pleasure working with john i highly recommend this dealership to everyone! Come see him he will make it happen no matter the situation this dealership to everyone! Come see him he will make it happen no matter the situation More
by Allisongarcia54
May 23, 2026
I highly recommend John L with any purchase you are making! Great Salesman stop by and see him ! I am satisfied with my car purchase! making! Great Salesman stop by and see him ! I am satisfied with my car purchase! More
by Mbholan
May 15, 2026
Despite calling multiple times and being assured that the car we were interested in was at the dealer, went this morning to find out that the car had purportedly been sold last night. Of course, they had oth car we were interested in was at the dealer, went this morning to find out that the car had purportedly been sold last night. Of course, they had other cars to show us [!]. The most galling part is that the dealership actually called us this morning to find out when we were coming to look at the car; that they supposedly sold already. Adding insult to injury, we had bought from them in the past. Low rent bait and switch or incompetence. More
by termite01
Employees Worked With
May 09, 2026
Great salesman! I came out with the car I came to get! I would recommend him to everyone out there buying a car and wants to get straight to business. I came out with the car I came to get! I would recommend him to everyone out there buying a car and wants to get straight to business. More
by Davidbergen73
May 08, 2026
John L was great and easy to work with! Got me the car I wanted ! Would highly recommend him to anyone buying a car ! Got me the car I wanted ! Would highly recommend him to anyone buying a car ! More
by Bardakkelly
May 06, 2026
Best experience ever! Highly recommended John to anyone will always have my business. Best deal and it was smooth and easy I only came for an oil change left with a new ca Highly recommended John to anyone will always have my business. Best deal and it was smooth and easy I only came for an oil change left with a new car More
by Jakelhyde
May 02, 2026
Greg was one of the top sales people I have dealt with, Sean in finance helped make the process easy. I would recommend this store to people looking for a new car Sean in finance helped make the process easy. I would recommend this store to people looking for a new car More
by Gnapoleone2
April 29, 2026
This dealership is not honorable or trustworthy. I suggest that you shop elsewhere and do not waste your time with these fools. I left a deposit on a 2026 Volkswagen Tiguan and was called by the sal I suggest that you shop elsewhere and do not waste your time with these fools. I left a deposit on a 2026 Volkswagen Tiguan and was called by the sales agent Greg the next day to pick the car up. I said I needed the final amount due, including the VIN, and I'll be there in 2 days to pick it up. When I called on 4/29 to confirm pick up I was given the run around and heard nothing back until I called a second time. Eventually, a manager named Giuseppe told me he sold and delivered the car to another buyer "accidentally". This was no accident and an intentional sale at a higher profit margin. The salesman then attempted to rewrite history through lies and deceit. Avoid at all costs!!! More
by Chris
Employees Worked With
