Volkswagen of Union

Extraordinary CPO Purchase experience of Jetta TDI My recent purchase of a pre-owned 2014 Jetta TDI sedan was one of the most pleasant car buying experiences. My sales specialist, Roger Zepka , was ver My recent purchase of a pre-owned 2014 Jetta TDI sedan was one of the most pleasant car buying experiences. My sales specialist, Roger Zepka , was very knowledgeable with VW sedan features , super friendly and attentive to my exact specifications in terms of what I was looking for in a Certified pre-owned vehicle. Roger was very responsive in answering my e-mails and calls, which is not the norm for a typical auto sales specialist. Roger had offered me an excellent deal on my trade-in as well.. I had an outstanding experience dealing with Kevin Santos, one of the 2 finance managers at VW of Union. Kevin was very friendly, responsive and well-versed in the details of the different extended warranties available to customers. Although this was a CPO Jetta Sedan, Kevin quite thorough in explaining the benefits of the extended warranties ( Tire & Wheel and Key Remote warranties) I was interested in purchasing being a previous TDI Passat owner. My experience with Volkswagen of Union as been Outstanding (5 star) so far which I attribute to both Roger and Kevin, who made car buying a fun and pleasant experience ! I look forward to picking up my plates in 2 weeks and will definitely recommend them to my friends & colleagues who may be interested in purchasing or leasing a VW. More

Superb service Hand to hand, the sale person nathan le was very knowledgeable and helpful, and the Finance department Mr. Corin Polanco worked very hard to get me t Hand to hand, the sale person nathan le was very knowledgeable and helpful, and the Finance department Mr. Corin Polanco worked very hard to get me the right loan approval. I'm very satisfied. Thanks to all that made this experience easy. TH More

Had a great experience with Rick Farfan Rick was knowledgable He was very accommodating and a pleasure to do business with. I would highly recommend him. Paperwork and approve went very smoo Rick was knowledgable He was very accommodating and a pleasure to do business with. I would highly recommend him. Paperwork and approve went very smooth. More

Amazing Rich is the best salesman we ever met.... total gentleman. I didn’t pressured. I felt well informed. He went over the car after purchase. H Rich is the best salesman we ever met.... total gentleman. I didn’t pressured. I felt well informed. He went over the car after purchase. H More

Exactly what i wanted. Thank you for the help, Christian. Awesome guy, knowledgeable, friendly, and responsive. Got the exact car and exact deal that i wanted, all thanks Thank you for the help, Christian. Awesome guy, knowledgeable, friendly, and responsive. Got the exact car and exact deal that i wanted, all thanks to him. keep up the good work man. More

Top notch dealer!!! Starting from Nadia Dufant....She is a excellent salesperson. I was given the best price. no other dealer can beat their prices, From dealing with sev Starting from Nadia Dufant....She is a excellent salesperson. I was given the best price. no other dealer can beat their prices, From dealing with several dealers. But, very nice lady. very friendly. Also, the guy at finance is very pleasant. To summarize all. A dealer to go back to. Keep up the good work. Almir More

New VW Purchase Nathan was very nice. Friendly and worked with me on the deal. Happy I got a good deal and a great car. Guys in service were awesome too. Nathan was very nice. Friendly and worked with me on the deal. Happy I got a good deal and a great car. Guys in service were awesome too. More

First and good experience. Very satisfied with the curtsy and professionalisms of the service department assistants, very nice amenities and comfortable waiting room, a very fri Very satisfied with the curtsy and professionalisms of the service department assistants, very nice amenities and comfortable waiting room, a very friendly environment. Enjoyed the experience. More

Disappointed I went in for a tire replacement under my tire and wheel warranty and the service rep told me that the warranty company would only cover a portion of I went in for a tire replacement under my tire and wheel warranty and the service rep told me that the warranty company would only cover a portion of it, but she did not have a good reason why. When I asked her if she could work with them on my behalf and try to get them to cover the whole thing, she told me no and said that I would have to call them to ask. I called the company right there and then and they ended up matching the price that the service center was quoting. I am incredibly disappointed that the service rep could not do this basic customer service function on my behalf. At this time, I am not certain that I would go back to this service center unless it is demonstrated to me that I will be treated better moving forward. More

Great service center Always clean, always courteous and convenient times available for the services. Facilities are good with WiFi, quiet room, coffee, water, bathrooms, v Always clean, always courteous and convenient times available for the services. Facilities are good with WiFi, quiet room, coffee, water, bathrooms, vending machines and a store. More