Volkswagen of Troy

Process was slow because they are bringing on a new system. Staff was helpful and polite. I was surprised by the paint and interior treatment that was added to my price at the very end of the process. system. Staff was helpful and polite. I was surprised by the paint and interior treatment that was added to my price at the very end of the process. More

My car was damaged after I had a light bulb replacement. I came in for an oil change and bulb replacement. After I left the dealership I noticed the light cover was missing and there was a hole in my bumpe I came in for an oil change and bulb replacement. After I left the dealership I noticed the light cover was missing and there was a hole in my bumper. I went back to the dealership on June 14, 2023. I spoke to Amir Chabaan. He took no accountability. One the mechanics admitted they forgot to put the light cover back on. When it was put back on the cover was broken. At this point Chabaan showed me a blurry picture stating my car was damaged when I brought it in. My 2014 Beetle was not damaged when I brought it in. The next day he sends the same blurry picture and a rear view of the mechanic working on my car. I needed a frontal view that would prove my car was not damaged when it was brought in. That was not provided. Chabaan told me to file a claim with my insurance company. I see from a previous review this what he does. He has no integrity. If I could give a zero rating, I would. More

I found this dealership online and I’m so happy I did. After having my previous vehicle become a total loss after an accident I was so stressed about buying another car. However, Drew made my car buying e After having my previous vehicle become a total loss after an accident I was so stressed about buying another car. However, Drew made my car buying experience a breeze. He was very understanding and took the time to make sure I was comfortable throughout the whole process. I really appreciated his transparency about everything, and unlike other salesmen he was not trying to rush me into getting any car just to get a commission. In addition, he was very knowledgeable about the ins and outs of my new vehicle. The sales manager James is also amazing. He worked really hard to make sure I was able to get my new vehicle with the lowest rate possible. Lastly, Alex in finance was very helpful with completing the finance paperwork, and he made sure I was able to understand all the documents I was signing and answered all of my questions. This is the best dealership experience I’ve ever had. I recommend if you’re looking for a new VW to go to Suburban Troy as you won’t regret it. More

James Sirr is a great asset to The Suburban Group. He is super customer friendly and will do whatever it takes to make your VW purchase a no hassle enjoyable experience. He is super customer friendly and will do whatever it takes to make your VW purchase a no hassle enjoyable experience. More

I cannot say enough at how professional and helpful everyone was to me at Suburban Volkswagen in Troy. From the moment I walked in Brandon was so nice To me and he helped me find the perfect car tha everyone was to me at Suburban Volkswagen in Troy. From the moment I walked in Brandon was so nice To me and he helped me find the perfect car that is not only beautiful but was at the price point I was comfortable with. Jordan and James helped through the process as well and Drew was amazing going through every detail of how to operate my new car. I would highly recommend and refer anyone interested in buying your next car to call Suburban. All of these guys deserve 5 stars! Thank you again!! Will definitely be back! More

As always, the Suburban VW team was great - professional, friendly and knowing about the vehicles. Thanks. friendly and knowing about the vehicles. Thanks. More

Excelent attention, they help me in getting me everything needed to put me on a new Taos needed to put me on a new Taos More

Such a wonderful experience. I was so well taken off. James knew all of the answers to the questions I had. All of the staff was friendly and very helpful! I’m I was so well taken off. James knew all of the answers to the questions I had. All of the staff was friendly and very helpful! I’m More

I had an excellent experience with Jordan and the staff here. I was greeted immediately and it was obvious how hard the team tries to work with your budget, while still getting you the best car for you, an here. I was greeted immediately and it was obvious how hard the team tries to work with your budget, while still getting you the best car for you, and they do it quickly too. More