Volkswagen of Tacoma

NOT VERY PROFESSIONAL AND POOR CUSTOMER SERVICE Came all the way from Bellevue, WA, made an appointment to see a car, received confirmation from the Internet sales manager that this car is available Came all the way from Bellevue, WA, made an appointment to see a car, received confirmation from the Internet sales manager that this car is available. I informed them that I will be there in 30-45 minutes. Got there only to be told that their manager decided to drive the car home. Told the salesman to let the manager know that "he just lost my business"! Who would want to do business with this kind of dealership? More

lack of profesionalism I just purchased my second Volkswagen through VW Tacoma. Go somewhere else. These people I have been dealing with for months over the phone on a lease I just purchased my second Volkswagen through VW Tacoma. Go somewhere else. These people I have been dealing with for months over the phone on a lease on a Jetta that was ending soon (mistake to begin with I was young) received no help, was forced to come into office with a one year old and received no help nothing, major attitude lack of professionalism and major carelessness. The Finance manager Janice O. Was absolutely sweet and made me feel so much better about my situation if It wasn't for her bubbly and uplifting spirit I may have just walked away with my hands in the air and cut my losses. Myself or my family will never purchase a vehicle from this store again. More

do not have your V W serviced at Larson. Took our car in for a simple oil change that has turned into a nightmare. Very bad service and technicians that DON'T know what they are doing. An Took our car in for a simple oil change that has turned into a nightmare. Very bad service and technicians that DON'T know what they are doing. And make sure you check your invoice because they are known to over charge. More

A great Saturday We had good email communication prior to our visit to dealership. When we arrived at Larsons we were treated very professionally. Nat White was able t We had good email communication prior to our visit to dealership. When we arrived at Larsons we were treated very professionally. Nat White was able to explain our options and was very knowledgable. I rate a 5 points out of possible 5. More

Love these guys! Loved dealing with these guys! From the moment I spoke on the phone by chance with the GM of Larson VW, to the trip north from Portland, Oregon to bu Loved dealing with these guys! From the moment I spoke on the phone by chance with the GM of Larson VW, to the trip north from Portland, Oregon to buy my new Driver's Edition VW GTI, and finally driving back home it's been nothing but great- thanks. I highly recommend everyone to give them a call and see what they can do for you whether you live in Washington or a neighboring state as our family does. Good luck and I'll be calling them in the future before making my final decision on future car buys if they have what I need/want. George Will, Oregon resident More

You can read my whole review/experience if you'd like, but overall I suggest you just use a better option such as Campbell Nelson, Chaplins, Carter, or University. Keywords for this place: disorg like, but overall I suggest you just use a better option such as Campbell Nelson, Chaplins, Carter, or University. Keywords for this place: disorganized, unprofessional, dishonest (service dept), argumentative, dissatisfying, doubtful, arrogant... unfortunately the list could go on... No way will I ever recommend this dealership. I do understand that Larson's is a large automotive group, and I will be happy to dissuade anyone I'm in contact with from ever doing business there. So, here it goes... I was scouring the web, looking for a used Jetta. Finally, I found one with the specs I was interested in... When I first made an appointment to see the car, I showed up that Saturday morning as agreed, and the car was not ready as was promised. In fact, it didn't seem as if the salesman knew of my appointment. The sales people couldn't even find the car since the incorrect color had been entered into the description. After waiting around, the car was finally found. After inspecting and driving the car, and hearing of the service history, including the fact that the 40k service had just been done by the dealership, we agreed on a price. I left to secure my financing at my bank, and we agreed that Larson's would bring the car to Seattle to finalize the deal two days later. So, two days go by, and I find out late that day that the car will not be ready for 1 more day... not a big deal. Next day comes... no car... still not ready. Now, I'm getting the impression that I'm having my chain yanked. One more day... I get a call and find out that the sales people don't know what has happened to any paperwork, and can't seem to remember that they agreed to finish the deal with me in Seattle when they were finished with detailing. One sarcastically funny thing was that the person who was going to deliver the car didn't even realize that he was supposed to come finish the paperwork with me. I say it's funny because he told me that if the car would have been ready on time, he planned to just drop it off with me (i.e. no paperwork, money exchange, title transfer... nothing!). Finally, after waiting around, getting misinformation, and spending way too much time on the phone helping people remember what they had agreed upon, the car arrived in Seattle and we completed the deal as originally agreed. The salesperson was new though, and couldn't explain any of the paperwork (not exactly confidence inspiring). After he leaves, I only then find out that the car is delivered with less than 1/4 tank of fuel. Gee thanks for that. Next, after reviewing records and learning more about the car, I find out that the dealership has incorrectly documented the type of oil that they've installed in the car. Normally not a big deal, but the TDI requires a VERY specific oil, and the paperwork showed that they had done it incorrectly. After explaining this to the service manager, he explained to me "that I was wrong, don't worry about it". (what happened to that whole 'customer is always right' thing???) He finally came around, and agreed to change it out for me, but only if I came into Larson's again. Too bad that it's over 40 miles away from where I live, I had only 2 days to do it, and I had to do it during my own working hours! I also understood that he was willing to change my paperwork to show the correct oil (ethics???). He'd also explained to me that the "computing system wasn't updated for a new bulk oil service yet, so even though it isn't written down correctly, it's the right oil"... I'd love to understand how you can decide to sell something that you can't properly document. Does the service department also decide to sell incorrect filter part numbers, sensors, critical auto parts, etc??? Where do you draw the line? Bottom line is that any intelligent business wouldn't sell something that they couldn't account for properly. What a joke. I ended up paying for the oil change myself since I couldn't make it to the Larson facility, and they also wouldn't agree to pay another dealer to correct their mistake. Next, I find out that they should have provided me with 2 spare keys (the car only came with 1 key). Several other VW dealerships informed me that the car should have come with these, even if it weren't certified pre-owned. Keywords for this place: disorganized, unprofessional, dishonest (service dept), argumentative, dissatisfying, doubtful, arrogant... unfortunately the list could go on... No way will I ever recommend this dealership. I do understand that Larson's is a large automotive group, and I will be happy to dissuade anyone I'm in contact with from ever doing business there. More

My wife and I went in to look at a new beetle and we fell in love with the beetle gsr 2014 thank you nathan for the great service we will be back to see you again.. great salesman he cared about our needs no in love with the beetle gsr 2014 thank you nathan for the great service we will be back to see you again.. great salesman he cared about our needs not just the sale... More

I came in the day after Thanksgiving and was not sure which VW model I would purchase. I was greeted cordially, explained my situation, and shortly thereafter they had lined me up to test drive all five which VW model I would purchase. I was greeted cordially, explained my situation, and shortly thereafter they had lined me up to test drive all five models of interest. Having driven a VW convertible to the dealer to trade in, I was expecting to not be able to reach a deal since it was November and demand for used convertibles isn't exactly high. However, once I selected the VW Golf TDI, we quickly reached agreement on numbers that gave them a reasonable profit without gouging me in the process. The people are friendly and professional, the facility is first rate (including their newly revamped service area), and their finance person has almost 30 years with Larson. This is our family's fifth VW purchase from Larson VW. We have purchased from three other VW dealers as well (Campbell-Nelson, Auburn, Carter), but we keep coming back to Larson VW. More

I called Larson VW because I needed a key made for my wife's 2001 beetle, I was told there were 2 keys available. A folding electronic key for around $260 or a standard key for around $70. Since this was wife's 2001 beetle, I was told there were 2 keys available. A folding electronic key for around $260 or a standard key for around $70. Since this was just to have a spare, I chose the cheaper key. I was told it would be 2-3 days for the key to be made and they would call me upon completion. Payment was made at the time I ordered it. A week and a half later I realized I had received no call and called them at that time. I was told the key had been finished for a week. I was a little irritated that they promised to call and they never did. I had to take the vehicle in (had to schedule an appointment) to get the key programmed for the car. The mechanic had a hard time completing the job and took 2 hours for a 20 minute job. When all was complete I was then told there was a $53 programming charge. That stunned me as there was never a mention of more charges for programming. The $70 for the key should have included programming, or they should have been up front about having to charge more for programming it. Why on earth would I buy a key and not get it programmed? that should have been included in the price of the key. Not happy with them at all. More

I had a really great time buying my 2010 VW Jetta. They had a bunch of cars to choose, and this one fit my budget and options that I was looking for. The price was good, and I got an ok deal on my trade in had a bunch of cars to choose, and this one fit my budget and options that I was looking for. The price was good, and I got an ok deal on my trade in. I'm so stoked to be driving a VW again! .. I didn't rate quality of work because they didn't work on my car yet. More