Volkswagen of Tacoma

Nice people! I was extremely impressed with everyone’s customer service, after a negative experience elsewhere. David was great and he and James worked hard to get I was extremely impressed with everyone’s customer service, after a negative experience elsewhere. David was great and he and James worked hard to get things processed for us. I appreciated their willingness to go the extra mile and would gladly purchase from them again and recommend them. More

Best place to buy a car From the moment we arrived at VW our experience with them was top of the line. Brandon, our sales rep provided outstanding customer service helping us From the moment we arrived at VW our experience with them was top of the line. Brandon, our sales rep provided outstanding customer service helping us find the perfect vehicle for our family at an unbeatable price. Our SportWagen is reliable and in amazing condition and will undoubtedly will be in our family for many years to come. If you’re in the market for a new car stop by the south Tacoma location and ask for Brandon. You won’t be disappointed. More

Not your typical experience (in a good way!) I expected Larson VW to be just like any other dealership. I wanted to just gather some info about cars so that I could figure out what to do when my I expected Larson VW to be just like any other dealership. I wanted to just gather some info about cars so that I could figure out what to do when my lease is up in six months. I girded myself, ready to run the sales gauntlet, ready to put up with a lot of high-pressure xxxxxxxx just to get some information. I couldn’t have been more wrong. Or more pleasantly surprised! We worked with David Barnave and Ken Ketchum. They were friendly, patient, and accommodating. They answered all of our questions and they arranged every test drive of every car we were curious about. “But wait,” you say, “isn’t that their job?” “Yes,” I say, “you’re right.” That is *part* of their job. The other part of their job is to move cars off the lot and into people’s driveway. Here’s the thing, though: They’re more interested in making customers happy with the right deal at the right price on the right vehicle rather than just making a sale. Let that sink in. They’re more interested in making customers happy with the right deal at the right price on the right vehicle rather than just making a sale. These guys showed an enormous amount of integrity in looking out for us, the customers. I don’t know about you, but this is the exact opposite of every other car-buying experience I’ve ever had. It was refreshing not to face high-pressure sales tactics. It was like having a concierge working for me to find just what I was looking for. I’m a very, very satisfied car shopper! More

Best experience buying a new car Thank you sooooo much Annie Mueller for making my car purchase a great experience! You are so professional and so knowledgeable! I am so happy with m Thank you sooooo much Annie Mueller for making my car purchase a great experience! You are so professional and so knowledgeable! I am so happy with my new car. It was a great day! I highly recommend LarsonVolkwagen! Annie you are the best! More

Take your business elsewhere Do not purchase your vehicle from Larson VW. I’ve been waiting since Dec 2016 for a refund for a feature on my new vehicle that was never installed. 1 Do not purchase your vehicle from Larson VW. I’ve been waiting since Dec 2016 for a refund for a feature on my new vehicle that was never installed. 10+ calls to the dealership with no follow up and no clarity on where my money is. Take your business elsewhere -- you’ll be happy you did. More

Jasmin helped me decide which car was best for me and my wif My wife and I weren't sure what car would be best for us but she helped us decide between a Golf and Jetta! And she is the nicest person in the dealer My wife and I weren't sure what car would be best for us but she helped us decide between a Golf and Jetta! And she is the nicest person in the dealership. More

First time car buyer My daughter bought a beetle with Michael, sales, and Roger, finance. This being her first time buying a car for her, it was a wonderful experience. My daughter bought a beetle with Michael, sales, and Roger, finance. This being her first time buying a car for her, it was a wonderful experience. Will recommend. More

Terrible Customer Service The car was brought in for standard service. Upon receiving the car back, the windshield was cracked. The dealership refuses to lay for the repair. Un The car was brought in for standard service. Upon receiving the car back, the windshield was cracked. The dealership refuses to lay for the repair. Unacceptable business practice. Stay away from this business! More

A great place to have my cars sericed We have been going to Larson Volkswagen since we moved here 8 years ago and have never been disappointed. Starting with the appointments on the days w We have been going to Larson Volkswagen since we moved here 8 years ago and have never been disappointed. Starting with the appointments on the days which are most convenient for us, the friendly and professional service personnel, and the quality and on time performance of the service work was and is always outstanding. Thanks, keep on dcoing it this way. More

Over Charging, Disorganized, Unprofessional I went in to get my car serviced. We wanted 2 specific things done to the car and that was an oil change and to swap the spark plugs. They quoted me a I went in to get my car serviced. We wanted 2 specific things done to the car and that was an oil change and to swap the spark plugs. They quoted me a price of $140 on the paper, had me sign in two different places and left to do their business. 3 hours go by, about twice as long as they told me it would take. After the servicing is done, the same employee told me that I was being charged over $300. I looked at the paper I signed and saw that the $140 written in pen was scribbled over to look like "$240" AFTER I had signed the paper. He didn't even try to point out the $240 on the paper. You don't change a document or a contract after it has been signed, and even if the price exceeded the quoted price, they were suppose to notify me before hand, which they failed to do. I ended up having to pay $215 for the entire thing after they quoted me $140. The manager is the one who helped bring the price down. As the employee led me to my vehicle, he said something slightly rude. "Well our service technician doesn't get to get paid anymore because the full price wasn't paid". Which I responded to with "Have a good day, sir". This place is shady, unprofessional, and dishonest. More