Volkswagen of Spartanburg

Personal, Professional, and Honest! These folks deliver as promised. I have been working with this dealership better than 15 years, have purchased 6 vehicles myself and 4 others for fam These folks deliver as promised. I have been working with this dealership better than 15 years, have purchased 6 vehicles myself and 4 others for family. Scott, Alex, and his service team are excellent, I totally trust Scott's opinion and recommendations. I pass 3 other dealerships and drive 200 miles round trip to work with these folks. Hal and Scott treat me like family. I appreciate that. Best folks! rick trivett More

Great service This service dept has always been exceptional. This is my second Passat purchased and serviced at this dealership. Service always explains what needs This service dept has always been exceptional. This is my second Passat purchased and serviced at this dealership. Service always explains what needs to be done in a way I can understand. Never had a negative experience. Very friendly and honest. Two exceptional qualities in a car dealership. More

Excellent service department and sales too! Vic Bailey has always made me feel important to their business! All the people are friendly and helpful. The service department is EXCELLENT! I have Vic Bailey has always made me feel important to their business! All the people are friendly and helpful. The service department is EXCELLENT! I have been taking my VW’s there for years and Scott and Alex have been helpful, knowledgeable and so kind and have been like family, I trust them to be honest and provide excellent service. Wouldn’t think of going somewhere else. More

First purchase from Vic Bailey VW Michael Braswell took the car buying experience to a whole new level. My wife loves her new Atlas! Great Job to the entire Vic Bailey VW team! Michael Braswell took the car buying experience to a whole new level. My wife loves her new Atlas! Great Job to the entire Vic Bailey VW team! More

Second VW Purchase Ok I am a seasoned car salesman and yes, bad experiences do happen but I must say I had a great time at Vic Bailey VW! We bought our first VW Passat l Ok I am a seasoned car salesman and yes, bad experiences do happen but I must say I had a great time at Vic Bailey VW! We bought our first VW Passat last October and I love it so when it was time for our second vehicle to come off of a lease, I looked into a new Tiguan SUV. From Chuck Dixon my salesman, to Patrick in Finance things went well and I got a great deal! I must give a shout out to the GM Hal who without his “ok” I wouldn’t have gotten the deal I did and for that I am thankful! VIc Bailey VW if you keep this up you will have customers for life! Oh did I mention I have 2 teenagers who will be driving soon? See ya then and great job! More

Very honest and good people Wow. I am going to start off by saying that the people who work here are just genuinely good and honest people. I was buying a new Jetta after ret Wow. I am going to start off by saying that the people who work here are just genuinely good and honest people. I was buying a new Jetta after returning my Jetta for the TDI settlement. As an out of town buyer I was originally nervous about driving 2 hours to a dealership with really low prices. Kristian roof made the out of town purchase very simple, and ensured me that they are reliable in their prices. The night before we were going to drive to get the car, we experienced a hiccup and was able to talk to the General Sales Manager, Wofford, at 10pm on a Friday night. He was available and quick to get back to us, and very accommodating. Buying the car the next morning could not have gone any smoother. There were NO surprise fees or problems purchasing the car. Kristian and Wofford were a pleasure to work with. This brings me to Patrick, the finance manager. Patrick was great to work with the day I bought my car. One week later he was willing to talk to corporate about my TDI settlement problems. AND he spent 2 hours talking to my DMV when I returned home when they tried to overcharge me. This really shows that they care about their customers even after you buy the car. The customer service at Vic Bailey VW cannot be matched. Their prices were the lowest in the area, combined with their honesty and amazing customer service, I cannot imagine buying a car from anyone else. I would suggest Vic Bailey to any out of town buyer! Thank you!! More

Normal service time for my Jetta. Wish it would do no stars! Have been taking my Jetta there every 10000 miles for the normal service time since I bought it there in 2013. The last three times they technicians h Have been taking my Jetta there every 10000 miles for the normal service time since I bought it there in 2013. The last three times they technicians have forgotten one thing or another. This last time on February 1st was the last time they will ever touch my car again. They forgot to tighten lug nuts when they rotated tires. I figure it out when I walk to end of my driveway and there is a lugnut laying there. I look at my tires and there is another one missing. Checked some others and they are loose. If i was you I would not go there. More

Do not buy care here, go somewhere else Nice treatment before buying a car, after signing contract you are on your own whatever happens to your car, the salesman does not care. Maybe if it w Nice treatment before buying a car, after signing contract you are on your own whatever happens to your car, the salesman does not care. Maybe if it was brand new car the service could be better. More

2016 Passat Traded up to the Passat from my Jetta. Never had any mechanical issues with the Jetta for 4 1/2 years. Passat is a very nice upgrade for me and Vic Traded up to the Passat from my Jetta. Never had any mechanical issues with the Jetta for 4 1/2 years. Passat is a very nice upgrade for me and Vic Bailey VW kept my payments the same. Worked out a fair deal. Their service was excellent. made the experience as pleasant as could be. More

Great Sales Team..especially Erin and Michael I got to the car I wanted and also reached my budget goal. Great service and they delivered my car because I was getting a third car. They made it a I got to the car I wanted and also reached my budget goal. Great service and they delivered my car because I was getting a third car. They made it all easy! More