Volkswagen of South Miami - Service Center

Needed to perform my 30K service on my Touareg. I then called to find out the cost and to make an appointment. After getting my information, the lady on the phone confirmed a price and made an appointmen called to find out the cost and to make an appointment. After getting my information, the lady on the phone confirmed a price and made an appointment for service. When I arrived for my service appointment, the lady directs me to one of the service reps, the man starts taking my information again and then starts punching keys in the computer for about a minute or so, I asked to confirm the estimate for my service and the guy gives me a number about $200 higher than what was told to me over the phone. When we went back and forth, he was basically telling me that it was my word against his that I had been given such quote…he gave the old “well for touaregs it is more expensive than other cars speech”completely lacking costumer service ability and downright insulting. I am not the kind of guy that will get bullied into doing something so while I was discussing the issue with the guy I decided in my mind that if this is the way they do business and treat their costumers face to face there is no telling what they are capable of doing behind closed doors when they are working on your car. I ended my discussion by bidding farewell to the xxxxxx and stating that I would find another place to service my car, confrontational to the end the service rep shouted, as I walked towards the exit, you wont find a place to do that for a lower price….. FYI, completed the same service at the Coral Gables VW dealership and ended up paying about $50 less than the original price South Motors had quoted me…..If that doesn’t sound like a scam, I don’t know what will… Taking your care here would probably be the worst decision you can make in your car's life in more ways than one...SCAM SCAM SCAM written all over it, I don’t know how VW can do business with such filth. More