Volkswagen of South Miami

Coming from someone who’s been in car sales for almost 12 years of my life…. This general manager Chris Assmar , goes above and beyond not only for his customers but also his employees and treats everyone as years of my life…. This general manager Chris Assmar , goes above and beyond not only for his customers but also his employees and treats everyone as if you are family…my GSM Shermica Malcolm (advantage Toyota in New York) have been the most honest people i have ever met in all my years in the car business..trust me, just go there and see… More

If you ever wondered why a dealership has a such a poor rating it’s because of sales managers like Mazen Nouihed at South Motors Volkswagen.To make a long story short after 2 hrs he gave us an offer and we rating it’s because of sales managers like Mazen Nouihed at South Motors Volkswagen.To make a long story short after 2 hrs he gave us an offer and we gave him a counter offer ,all of a sudden he told the salesman he made a mistake and never approached us himself just sent the salesman and walked away, very unprofessional!!!!! Thank God for Rick Case Volkswagen what a difference done deal in under 1 hr worth the trip!! More

Thank you to Karen Torres for her great service.. I really appreciate her customer service. She was amazing really appreciate her customer service. She was amazing More

THESE GUYS ARE STRAIGHT UP CROOKS. BEWARE. THEY TELL ME AFTER MY MECHANIC SAW THE CAR THAT THE STARTER NEEDS TO BE REPLACED WHEN ITS A ISSUE WITH THEFT SYSTEM. HOW FUNNY HOW I DROVE THE CAR THERE AND I KNO AFTER MY MECHANIC SAW THE CAR THAT THE STARTER NEEDS TO BE REPLACED WHEN ITS A ISSUE WITH THEFT SYSTEM. HOW FUNNY HOW I DROVE THE CAR THERE AND I KNOW HOW TO START THE CAR. TIME TO CALL MY LAWYER. JUST BE CAREFUL WITH THESE PEOPLE. THANK YOU. More

Maycon fast and charismatic service. thanks for the great helping. Obrigado pelo atendimento rápido e carismático obrigado pela grande ajuda super recomendo m. helping. Obrigado pelo atendimento rápido e carismático obrigado pela grande ajuda super recomendo m. More

Not giving 0 stars because I can’t. Veronica Batista texted me confirming the car I wanted was in stock and ready to be test driven. I told her clearly to let me know if the car sold, to which she repli texted me confirming the car I wanted was in stock and ready to be test driven. I told her clearly to let me know if the car sold, to which she replied “sure but I doubt it will be sold today”. I get to the dealer and she is not there, the salesperson she told me to speak to is not there and the car is not there. Total waste of my time, tire wear, gas etc. Stay away from this dealer! More

After having spent two weeks, visited and made appointments with 7 Dealerships in the area of Miami-Dade County; I was happy I met Carlos Negron. He was very helpful and professional. He didn't a appointments with 7 Dealerships in the area of Miami-Dade County; I was happy I met Carlos Negron. He was very helpful and professional. He didn't ask us how much money I made, I was willing to put forth, what was my credit-score, If I had a car to trade-in (All fair questions for the Department of Finance). We found someone who oriented us in our decision making. He asked us about what type of car we were looking for, gave us the out-the door price without any hidden fees. His manager was very helpful too; he treated us well, and took his time to pay attention to our concerns about certain fees we were able to work out in the end.. Carlos was key and able to communicate our needs to his Manager; and was happy to test-drive the vehicle with us. He didn't force us, or pushed us into buying a vehicle we were not looking for. The most important for Carlos, his Manager, and the Financier was for us to be happy with our purchase. Carlos was instrumental in helping us making this investment, and making this family decision a reality. I STRONGLY recommend him. My wife and I had a great experience in this Dealership. Carlos answered all our questions about the vehicle. And, when he didn't know something very specific, he didn't sell us lies. He called the volkswagen mechanic and put him on speaker so we could hear him answering our question. Above all, GREAT EXPERIENCE, AND WE ARE HAPPY WE MET CARLOS, THE MANAGER, THE FINANCIER and this Dealership. FINALLY, We are happy with our new VOLKSWAGEN VEHICLE thanks to Carlos! More

My car was towed from the Florida Keys up to South Motors Volkswagen. They charged me $1,400 to replace the ignition in my car. I called almost on a daily basis to get an update on my car for two months and Volkswagen. They charged me $1,400 to replace the ignition in my car. I called almost on a daily basis to get an update on my car for two months and not once did anybody return my call. When I finally was able to speak with my service advisor Mike who would not call me back the entire time, he informed me that my car was ready to be picked up. Someone should have called me to let me know that. When I went to pick my car up I didn't make it 20 minutes down the road before I was pulled over by a police officer and nearly arrested because the license plate had been taken off my car. I know for a fact that my car had a license plate on it when I sent it up there. Both the dealership and the tow truck company swear there was never a tag on the car. South Motors Volkswagen is an organization of scam artists. Do not go here unless you want to be extremely overcharged and blown off. More

If you have the chance to go to another dealership. DO IT! My leased car is having manufacturer issues and it is still covered under the warranty. Yet Mike Benitez (tech who works the service departme IT! My leased car is having manufacturer issues and it is still covered under the warranty. Yet Mike Benitez (tech who works the service department) tells me they will not diagnose the issue unless I pay $200.00. Not only is their staff not properly trained but they are abusing customers. A leased car should be the dealerships responsibility. Because at the end of the day this is not my car. Its theirs, I'm simply borrowing it. I called yesterday and I clearly asked the lady who answered if I was covered for this and wouldn't have to pay anything and she said I did not. I drove all the way from downtown Miami to almost Florida city for this to hear this disturbing news that in order for them to see what is wrong with their car. I have to pay $200.00, how is this reasonable?! Mike went on to tell me that they had to pay the mechanic to diagnose the car. And this is why they needed to charge me. Apparently they dont pay their staff?! Bottom line, the car has warranty by law, yet the diagnosis is not covered?! I replaced the light bulb and the issue persists which means that it's a bigger issue with their car engines. Not the light itself. This should be 100% covered by the dealership. I also pay every single month for wear and tare. They should treat their customers with more respect. This is my 7th year with VW. I always spoke highly about their cars. However, I'm not sure if I will continue doing business with this company. More

Horrible service. I will never take my car there again. I was told it would take a couple of hours to get my car fixed and it took 3 days. I had to keep calling for the representative to give me updates on m was told it would take a couple of hours to get my car fixed and it took 3 days. I had to keep calling for the representative to give me updates on my car. He kept giving me excuses on why it wasn't ready. I just wanted a straight answer. After leaving the dealer, a light went on because the tire pressure was low. Very upsetting experience. More