Volkswagen of South Miami

I just can’t understand how bad their service is! I never write a review unless its something extremely good or bad. Well this place its the worse place ever! and hopefully the owner of this place read th write a review unless its something extremely good or bad. Well this place its the worse place ever! and hopefully the owner of this place read this review and can do something for their own good. Our car since the beginning of the lease had an issue with the AC. It stops blowing cold air, again this is a brand new car ..., anyways so we took the car for service and they called us back 2 days later saying that the car was ready for pick up..... so we went back to pick up the car and a week later the same thing happened again. We have taking the car there 6 times for the same time. However we do understand that cars could come defect from the manufacture, but the lack of customer service provided by the Dealer ( South Motors VE) its very sad and disappointed! Very Rude! My wife even cried by the way that the service adviser talked to her, they have zero percent of customer service, they have a terrible attitude when talking to people its Unacceptable! I live in Cutler Bay and I rather to drive up to the store up north just so I dont have to deal with them ever again! Please yourself a headache and don’t go there!! More

No one knows what's going on with cars they advertise. So I inquired about a 2005 Hyundai Tucson that the online SA.... Veronica told me was sold and of course asking for the opportunity to sell me another So I inquired about a 2005 Hyundai Tucson that the online SA.... Veronica told me was sold and of course asking for the opportunity to sell me another vehicle. Then 2 days later I received an email saying the car was out being detailed. Big difference between being sold and out for detailing. Then I get a string of emails asking if asking if they satisfied my request. Now I had told Veronica i had found another car. Of course you didn't satisfy my request, I was told car was sold then told it was out for detailing. Then the idiot Sales Manger invited me to come test drive a car that they dont know if it was sold or out for detailing. No one here knows anything whats going on and if you buy a car from these people you're expectations for customer service must be a low as the iq of the people working there. More

I have been a south motors vw customer for quite some years now. I went looking for a used TDI and Sean Ojeda helped me through the whole process!! He was very professional! Good job! years now. I went looking for a used TDI and Sean Ojeda helped me through the whole process!! He was very professional! Good job! More

Such a positive change in this dealership! I have tried twice in the past to purchase a car here and they had not come close to matching what another dealership was offering nor did they care t I have tried twice in the past to purchase a car here and they had not come close to matching what another dealership was offering nor did they care to even try. I went to bring my car in for service the other weekend though and actually decided on a new car! Julio and the entire stAff were so wonderful to work with! What a positive,upbeat experience it was this time! Change is definitely good when it comes to South VW because it is like a completely different place! More

Had a wonderful experience yesterday, while leasing my new Jetta. The staff was great, especially Julio Rodriguez, who made the process so much easier as well as pleasant. new Jetta. The staff was great, especially Julio Rodriguez, who made the process so much easier as well as pleasant. More

Horrible service, be careful before closing your deal If you are planning to buy or lease a VW, GO SOMEWHERE ELSE. They hide the final costs of the deal. After signing ALL the million papers you have to If you are planning to buy or lease a VW, GO SOMEWHERE ELSE. They hide the final costs of the deal. After signing ALL the million papers you have to sign to get a lease, and after paying the down payment in full, they "informed" me the first payment of the lease was not included in the down payment so I had to pay it bc they did not want to give me the car. More

Para mi es el peor servicio que he tenido, no conocen el producto, se demoraron mas de 2 meses para encontrar la falla del carro, y quieren cobrarle la falta de conocimiento al cliente. El gerente de servic producto, se demoraron mas de 2 meses para encontrar la falla del carro, y quieren cobrarle la falta de conocimiento al cliente. El gerente de servicios es un prepotente, sin tacto. No lo recomiendo para nada. Cero estrellas More

THEY ARE GREAT UNTIL YOU SIGN FINANCING I purchased a new VW and traded in my old one. The old one has an extended warranty and GAP insurance with 2 1/2 years left on them. Easy Care infor I purchased a new VW and traded in my old one. The old one has an extended warranty and GAP insurance with 2 1/2 years left on them. Easy Care informed me today that the policy was never sent to them in 2017 so I paid for nothing. NO ONE will help me at the dealership to cancel these policies. The companies have no record of them. What's up VW. Scamming people again????? More

I’ve leased my last 3 vehicles at South VW. Julio Rodriguez my sales rep was beyond helpful, he’s not your typical sales rep. Julio went the extra mile to make sure we got the best deal. I highly rec Rodriguez my sales rep was beyond helpful, he’s not your typical sales rep. Julio went the extra mile to make sure we got the best deal. I highly recommend visiting him. The entire staff including Jesus Palacios, and Hadi Algahawi, were so helpful. I highly recommend south motors VW they don’t treat you like a dollar sign they treat you like family. Very happy with our experience at South VW. More

It has been a pleasure to do business with Julio Rodríguez! He has an amazing customer service and help my husband and I get the car we really wanted. He went above and beyond! We are so happy w Rodríguez! He has an amazing customer service and help my husband and I get the car we really wanted. He went above and beyond! We are so happy with are new car! More