Volkswagen of South Miami

Everything was going smoothly, until we got to the finance office. While I was signing the contract, I noticed an additional $3,000 had been added to the final price we had already agreed on. This cha finance office. While I was signing the contract, I noticed an additional $3,000 had been added to the final price we had already agreed on. This charge had never been disclosed until that very moment. When we brought it up, the so-called “finance manager” Victor, told us, “No one here has more authority than me. This is the final price. For the trouble, I’ll make sure to issue a $1,500 check to compensate for the miscommunication. Please stop by next week to pick it up.” That was over a month ago. Since then, we’ve been given the runaround. They’re now saying they’ll send the money via Zelle, which we still haven’t received. When we followed up again this week, the finance manager said they couldn’t give us the money because they have no way to "justify the loss," but offered to apply the refund against the loan instead. That wasn’t the only issue. I also traded in a vehicle, and they assured me the loan on it would be paid off and closed immediately. Two weeks later, I was shocked to see an automatic payment withdrawn for that car. When I called, they told me they had already sent a check to the bank and that the bank “should refund it eventually.” I had to call and visit the dealership three separate times just to get a copy of my contract. Even then, what they printed was incomplete, it didn’t include the trade-in documentation for my previous car. Long story short: Do not trade in your vehicle with these people, and double-check your final price, even if you’ve already signed paperwork before going into the finance office. I bought my previous car from this same dealership three years ago and had a great experience. I don’t know what changed, but this new management has completely ruined any trust I had More

I want to recognize Kenneth for his outstanding service. He was professional, knowledgeable, and incredibly helpful throughout the entire process. His communication and attention to detail truly ma service. He was professional, knowledgeable, and incredibly helpful throughout the entire process. His communication and attention to detail truly made a difference. More

Marlen was great in keeping me up to date with my order! Highly recommend VW of South Miami when trading a vehicle. They got me the best price! Highly recommend VW of South Miami when trading a vehicle. They got me the best price! More

When to replace a tire & Damage the wheel. When to replace door handle recall. They damaged the driver handle. Waiting on a call to get both fix When to replace door handle recall. They damaged the driver handle. Waiting on a call to get both fix More

Customer service representative Manny is peerless. Taking good care of us, and our vehicle… always well coordinated, professional and done right the first time. Taking good care of us, and our vehicle… always well coordinated, professional and done right the first time. More

When to replace a tire and the scratche The wheel so bad that know they need to replace the wheel that know they need to replace the wheel More

I ask for a second key and carpets for the car that I bought and the answer was “they don’t have any” bought and the answer was “they don’t have any” More

La mejor atención que he tenido en Dealer desde el vendedor hasta el financista … excelente trabajo para el vendedor Ignacio Acevedo , y el financista Víctor Brito vendedor hasta el financista … excelente trabajo para el vendedor Ignacio Acevedo , y el financista Víctor Brito More

Professional and very nice customer services… ROselio services advisor the best guy and nice person services advisor the best guy and nice person More

Greaaaaatttg Service,Sales Dept too. Spoke to Mngr. in service for an issue on window that was repaired poorly. Tsken care . Spoke to Mngr. in service for an issue on window that was repaired poorly. Tsken care . More