Volkswagen of South Miami

After having spent two weeks, visited and made appointments with 7 Dealerships in the area of Miami-Dade County; I was happy I met Carlos Negron. He was very helpful and professional. He didn't a appointments with 7 Dealerships in the area of Miami-Dade County; I was happy I met Carlos Negron. He was very helpful and professional. He didn't ask us how much money I made, I was willing to put forth, what was my credit-score, If I had a car to trade-in (All fair questions for the Department of Finance). We found someone who oriented us in our decision making. He asked us about what type of car we were looking for, gave us the out-the door price without any hidden fees. His manager was very helpful too; he treated us well, and took his time to pay attention to our concerns about certain fees we were able to work out in the end.. Carlos was key and able to communicate our needs to his Manager; and was happy to test-drive the vehicle with us. He didn't force us, or pushed us into buying a vehicle we were not looking for. The most important for Carlos, his Manager, and the Financier was for us to be happy with our purchase. Carlos was instrumental in helping us making this investment, and making this family decision a reality. I STRONGLY recommend him. My wife and I had a great experience in this Dealership. Carlos answered all our questions about the vehicle. And, when he didn't know something very specific, he didn't sell us lies. He called the volkswagen mechanic and put him on speaker so we could hear him answering our question. Above all, GREAT EXPERIENCE, AND WE ARE HAPPY WE MET CARLOS, THE MANAGER, THE FINANCIER and this Dealership. FINALLY, We are happy with our new VOLKSWAGEN VEHICLE thanks to Carlos! More

My car was towed from the Florida Keys up to South Motors Volkswagen. They charged me $1,400 to replace the ignition in my car. I called almost on a daily basis to get an update on my car for two months and Volkswagen. They charged me $1,400 to replace the ignition in my car. I called almost on a daily basis to get an update on my car for two months and not once did anybody return my call. When I finally was able to speak with my service advisor Mike who would not call me back the entire time, he informed me that my car was ready to be picked up. Someone should have called me to let me know that. When I went to pick my car up I didn't make it 20 minutes down the road before I was pulled over by a police officer and nearly arrested because the license plate had been taken off my car. I know for a fact that my car had a license plate on it when I sent it up there. Both the dealership and the tow truck company swear there was never a tag on the car. South Motors Volkswagen is an organization of scam artists. Do not go here unless you want to be extremely overcharged and blown off. More

If you have the chance to go to another dealership. DO IT! My leased car is having manufacturer issues and it is still covered under the warranty. Yet Mike Benitez (tech who works the service departme IT! My leased car is having manufacturer issues and it is still covered under the warranty. Yet Mike Benitez (tech who works the service department) tells me they will not diagnose the issue unless I pay $200.00. Not only is their staff not properly trained but they are abusing customers. A leased car should be the dealerships responsibility. Because at the end of the day this is not my car. Its theirs, I'm simply borrowing it. I called yesterday and I clearly asked the lady who answered if I was covered for this and wouldn't have to pay anything and she said I did not. I drove all the way from downtown Miami to almost Florida city for this to hear this disturbing news that in order for them to see what is wrong with their car. I have to pay $200.00, how is this reasonable?! Mike went on to tell me that they had to pay the mechanic to diagnose the car. And this is why they needed to charge me. Apparently they dont pay their staff?! Bottom line, the car has warranty by law, yet the diagnosis is not covered?! I replaced the light bulb and the issue persists which means that it's a bigger issue with their car engines. Not the light itself. This should be 100% covered by the dealership. I also pay every single month for wear and tare. They should treat their customers with more respect. This is my 7th year with VW. I always spoke highly about their cars. However, I'm not sure if I will continue doing business with this company. More

Horrible service. I will never take my car there again. I was told it would take a couple of hours to get my car fixed and it took 3 days. I had to keep calling for the representative to give me updates on m was told it would take a couple of hours to get my car fixed and it took 3 days. I had to keep calling for the representative to give me updates on my car. He kept giving me excuses on why it wasn't ready. I just wanted a straight answer. After leaving the dealer, a light went on because the tire pressure was low. Very upsetting experience. More

Excelente trabajo profesional javier alfonso..mi familia quedo encantado con sus servicios..muy profesional..gracias.por su paciencia y enpatia con nosotros ..tamos muy contento quedo encantado con sus servicios..muy profesional..gracias.por su paciencia y enpatia con nosotros ..tamos muy contento More

After buying a car a few months ago my mother needed a vehicle and I recommend South motors Due to the amazing experience we had with Carlos Negron hoping she will get the same service and we were not let vehicle and I recommend South motors Due to the amazing experience we had with Carlos Negron hoping she will get the same service and we were not let down once again Carlos Negron delivered. He’s professionalism and his excellent customer service help her to get the best deal possible. Thanks again we hope to use your service again . More

She doesn’t know what’s going on like seriously! Such a waste of my time. Veronica clearly doesn’t know what’s is going on! waste of my time. Veronica clearly doesn’t know what’s is going on! More

DO NOT PURCHASE VEHICLE HEAR!!! HIGHLY DECEPTIVE PRACTICES. They tried to force me to purchase gap insurance in order to receive a lower interest rate. They failed to provide me with the buyer's gui PRACTICES. They tried to force me to purchase gap insurance in order to receive a lower interest rate. They failed to provide me with the buyer's guide of the car and instead gave me a general as-is warranty blank buyer's guide. They added the product to my sales agreement, without my consent. They charged more dealer fees than were in the original written offer. All illegal activities... Would leave zero stars if I could. Still waiting for the general manager to contact me regarding the above listed complaints. More

Worst Customer experience at your service branch Baron cape town CBD, I will never support or sponsor VW again or by any of your cars, in fact i will sell the VW car so i dont have to deal with you all in cape town CBD, I will never support or sponsor VW again or by any of your cars, in fact i will sell the VW car so i dont have to deal with you all in the future, i will make sure all my family friends and colleges are never uses your services, Honestly Hyundai is way better in service than you guys, you should send the guys called Shafiq at baron to Hyundai milnerton so he can learn how to deal with customer. More

Avoid at all costs!!!! Seriously, avoid this dealership! The sales staff are deceitful and treat their customers like dirt. They will rip you off. They will add-in additi Seriously, avoid this dealership! The sales staff are deceitful and treat their customers like dirt. They will rip you off. They will add-in additional fees at the time of signing, adding more than $1,000 to the price. Not only did I get charged these exorbitant fees, but apparently the fees they charge are for the prep work they do, prior to taking the car. I waited for hours for them to complete this prep work because they said they were busy, and the prep guys did not even do a good job or take the stickers off the wheels. So, I paid over $1000 for this service which was incomplete and kept me waiting there for hours because THEY were busy. They could care less about anything after you sign. If you really want to buy a VW, go to any other dealership and you will have a better experience than at South Motors Volkswagen. More