
Volkswagen of South Miami
Miami, FL
Hours
Sales/Showroom
Monday 7:30 AM - 9:00 PM
Tuesday 7:30 AM - 9:00 PM
Wednesday 7:30 AM - 9:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 9:00 PM
Saturday 7:30 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Roselio Martinez, the service representative, was professional, respectful, and knowledgeable throughout the process. I appreciate his clear communication and attention to detail. The vehicle was rep professional, respectful, and knowledgeable throughout the process. I appreciate his clear communication and attention to detail. The vehicle was repaired properly, to the best of my knowledge. However, my low rating is due entirely to the extremely high cost of service. A problem related to oil—one that the vehicle’s computer failed to detect or report—ended up costing me approximately $5,000, including taxes and fees. While some parts needed to be replaced, the majority of the cost (about 60%, according to the invoice) came from VW labor charges, which are simply excessive. Adding to the frustration, I was charged an additional 3.5% fee just for using a credit card to pay the bill—an unexpected and disappointing policy, especially for a service of this scale. I want to be clear: Roselio handled everything with professionalism, and I have no complaints about his service. But the overall experience was severely undermined by the unreasonable labor rates and fees imposed by VW of South Miami, which left me feeling taken advantage of as a customer. More
Just bought a VW Taos last week. It was a long process but Luis did a great job helping me get the deal I needed to drive away with the car. Really enjoying my new ride. Thank you to It was a long process but Luis did a great job helping me get the deal I needed to drive away with the car. Really enjoying my new ride. Thank you to Luis and the dealership. More
I was traveling from TX and the engine light turned on. I went to the Service Department and they fixed my car within 2 days. I loved their Fast service and dedication to the Customer. Overall a 5 star ser I went to the Service Department and they fixed my car within 2 days. I loved their Fast service and dedication to the Customer. Overall a 5 star service! More