Volkswagen of South Miami

Did not honor own website offer, belittled me for no reason Found a great offer on their website for a 2018 VW Tiguan lease. I requested the offer, reached out to their internet team to confirm offer and was to Found a great offer on their website for a 2018 VW Tiguan lease. I requested the offer, reached out to their internet team to confirm offer and was told to make an appointment. I came to the dealer with intention of leaving with the Car. After doing the "mandatory" test drive, I sat down with salesperson. Salesperson was unable to help, and generally disappointed that I already had a good offer from their offer. He got in touch with his General Sales Manager (Hagi?) who insisted that I was not understanding the offer I had printed. Offer was clear and spelled out that all fees were included in price. They kept telling me some fees were left out, that I was confused. Clearly unwilling to honor their offer as spelled out on the website. I tried to explain over and over that I was simply trying to get the offer THEY advertised. I would like to note the best quotes from the GENERAL S. MANAGER (not sure how much more rude one can get, and how much closer to fraud they can get): 1. "Not here to teach you how a lease works." - they had no understanding of how a lease was priced out. 2. "You live in a different world my friend. If you think you can get that, you live in a society of your own." - just trying to get the deal YOU advertised. 3. Me: "What’s that $6,100 for?" GSM: "I told you before it includes everything listed here" (pointing at fees that added up to $1,600). 4. "You need to trust the computer, I’m not going to explain what all these lines are to you." 5. Me "Why is MF so high?" (at 0.009). GSM: "That doesn’t change anything." - SURE! 6. Me "Why did the residual just go down". GSM "What do you mean, that’s good for you! I’m helping you here! I’m not going to explain everything to you but trust me, it works in your favor" - and that comes from the lease "expert". Terrible experience overall. Two days later, I walked their internet sales manager through THEIR website to show him that I could reproduce the deal and that I did not make anything up. His words "I see what the problem is, I'll get back to you". Never heard back, stalled my calls for a week and eventually increased the price of the car on their website by $2,000. Never apologized, never said they made a mistake (which I could have understood), but rather belittled me, were arrogant and condescending all along. Trust the reviews (not just mine, their reviews are terrible all around). More

untruthful Prior to purchasing a car from this dealership I requested to first obtain a pre-purchase inspection at my own cost however they presented me with a r Prior to purchasing a car from this dealership I requested to first obtain a pre-purchase inspection at my own cost however they presented me with a report that was missing the fact that the Check Engine Light was erased without fixing the problem.. I then found out that they didn't perform the pre-purchase inspection and yet they wanted to charge for it. The mechanical problem that was concealed ended up costing me $900 to fix. I hold Chris Assmer responsible for this misrepresentation.. Unfortunately as car salesmen they feel entitled to misrepresent the truth, in other words, lie. I would love to reconsider this review if they would return my calls to rectify this issue and a missing second key. More

Most denigrating customer care experience Hi, I just bought the brand new Passat 2017, and yesterday 07/08/2017 Saturday, with only 152 miles the car was broken, something happens with the Hi, I just bought the brand new Passat 2017, and yesterday 07/08/2017 Saturday, with only 152 miles the car was broken, something happens with the engine and the tow truck took at the dealer at 4:15 pm and they refused to give a courtesy car, I'm very disappointed with South Motors dealer in Florida, according to with a manager the department was closed and they can't help me, he told me, you have to wait until Monday, to go back home this is your problem, for sale the car they are incredible, but for customer care they are terribly. More

Amazingly Fast Finance Dept, Great Buying Experience! I've seen negative reviews on here that dont reflect my experience at all! If i can score this dealership 10 stars i would! Hadi at finance really wen I've seen negative reviews on here that dont reflect my experience at all! If i can score this dealership 10 stars i would! Hadi at finance really went out of his way to customize a loan i was comfortable with - 100% transparency! NO HIDDEN FEES and tricks like other dealers i've dealt with in the past, thanks South Motors VW!!! my neighbor just noticed my new Atlas and asked if i would recommend this dealership, i'm taking him there tomorrow! More

THIEVES DO NOT TRUST THIS PLACE I turned in a car and they paid it 28 days later. They screwed me with one more payment on my car and didn't refund me the amount. The paper work show I turned in a car and they paid it 28 days later. They screwed me with one more payment on my car and didn't refund me the amount. The paper work showed one number and they paid less, THIEVES!! DO NOT TRUST THIS PLACE!!! DO NOT TRUST SALE GUY LUIS LIRIANO. ALL LIERS! ANYTHIGN TO MAKE A SALE. More

Most denigrating customer experience by Joe One of the worse customer service experiences I've ever had has been at your dealer. Let me start by saying that I don't believe “customers are always One of the worse customer service experiences I've ever had has been at your dealer. Let me start by saying that I don't believe “customers are always right” but if you are in charge of a business where you need customers to solicit and pay for your services, you don't get to charge them money and also disrespect them and antagonize them. Joe Subia has been one of the most unprofessional service workers I’ve had the displeasure of encountering. I called Joe the day my vehicle was dropped at the service department on February 11 to inform him that I was going to need another car to go to work and school, and Joe’s response was “let me speak to my manager and I’ll call you back”. I tried to give him time and waited for his phone call but never received one. I called back later that day but was unable to get in contact with anyone. I called again the next day, which was Sunday at 10am and was unable to get a hold of Joe because they said he was busy at the moment with clients. Well, I called from 10am to 12pm, 5 times and all the times the response I received was “Joe cannot not speak to you because he is busy with clients” until on my 5th call the receptionist spoke to Joe and Joe told her that he didn’t have any cars to offer so I asked the receptionist to be so kind to put Joe on the line. Joe was irresponsible, aggravating and disregarding to say the least; he argued with me that he could not do anything for me and then placed me on hold indefinitely until I showed up at the dealer with my father. When I got to the service department, Joe looked at me and asked me if I was the one on the phone and in front of other clients he told me out loud “you and I are going to have a talk”. I do not know whom he speaks to at his job that way but he certainly cannot talk to clients like that. I understand everyone needs to pay the bills and so everyone needs a job but if you are unhappy with your job that still does not give you permission to be disagreeable with the clients. Joe spoke to me as if he was speaking to someone he knew, with a sense of entitlement. I do not treat anyone with disrespect and I don't accept it from anyone either. If at work I make a mistake with my patients, I apologize and try to fix it in a kindly manner. I don't place blame on others for mistakes I make just like Joe Subia did by saying that not having a car available for me, and just the whole situation, was somehow Lester's fault; very unethical behavior. He disrespected not only myself but also my father with his insulting and demeaning manner. Joe did not stop at that; he went ahead to tell me that “the only person that could talk to him like that was his mother and I was not his mother”. When we asked who his manager was and said we would address this problem with the manager, he stated with a smirk "Yes, I want you to come and speak to my manager"; as if implying that the dealer manager was also going to try to belittle us and dismiss our concern. We were upset at the whole situation Joe Subia created. He never returned my phone calls to tell me there were no cars, when I got to the dealer on Sunday all the Enterprise Rental cars offices were closed for the day and I still did not have a way to get to work/school because no one gave me a heads up on time. I would’ve rented a car earlier that Sunday to get to work/school on Monday if it wouldn’t have been for Joe’s horrible customer service and unreliable work ethic. More

Poor service experience If I could give them zero stars I would. The service department at this dealer has become so awful with customer service that it's embarrassing to the If I could give them zero stars I would. The service department at this dealer has become so awful with customer service that it's embarrassing to the VW brand. I've been a loyal VW customer for years but my experience here is making me rethinking owning their cars. I first started bringing my car here for service because I had a problem with another dealer. The service started out great. No issues. No problems. But lately, it's a different story. I can't even tell you the amount of money that I have spent on repairs to my car but the latest issue just sent me over the edge. Back in April, my husband took the car to have the brakes repaired. The service department replaced the brake pads but only RESURFACED the rotors (without stating that this is what was going to be done.) The two items go hand in hand so both should be replaced at the same time to avoid having to come back in 6 months. Now my husband went back to the shop to have them re-examine the work because the car is not right. Mike, the service manager, tells him that the rotors are warped. My husband asks "why were the rotors resurfaced? I assumed the rotors and pads were replaced." Mike says "rotors can be resurfaced" followed by "it will be $306, come back when the car is ready." Obviously, my husband said no. We were never told that the rotors were only being resurfaced. We were flat out lied to and our money has been stolen. What's the point of paying almost $300 for a service to then have to come back in a few months and pay another $300 for virtually the same service? It's double dipping and misleading. I will never bring my car back here. PERIOD. I expect better from Volkswagen. Don't take your car for service here. They are shady and will take your money. More

South Motors VW stole my personal property. I just discovered that my auto tag frame, which I had for over 14 years and was of sentimental value, was removed by South Motors from my car during s I just discovered that my auto tag frame, which I had for over 14 years and was of sentimental value, was removed by South Motors from my car during service, and replaced by a South Motors tag frame without my permission, and without my knowledge. They did not place my frame in the car, and probably threw it in the trash. When leased the car last year, they told me to place the South Motors frame on my tag, and I explicitly said no, and that I would place my own frame, which I have been passing from car to car for over 14 years. Also, they created new problems that were not on the car before. I had to take it back and, still, before I drove out the second time, one of the problems, a very simple one, still had not been fixed. More

Truly disappointed lied about a loyalty program turned my car assured all was taken care of and paid off and two month later a bill from VW credit for 789.00 they are a team of con artist who prey on VW leas car assured all was taken care of and paid off and two month later a bill from VW credit for 789.00 they are a team of con artist who prey on VW lease returns with tricks and gimmicks to trade in your lease early More

I purchased a VW Jetta 2011 from South Motors VW in Miami, FL with 15,000 and the morning after I bough it stopped while I was driving it, as it did 6 randomly times after that. The 1 time I took it Miami, FL with 15,000 and the morning after I bough it stopped while I was driving it, as it did 6 randomly times after that. The 1 time I took it to the dealer but as there were no codes shown they gave it back to us (not trusting what I was saying) The 2nd time they said Oh! it must be the gas pump, they replaced it. The 3rd it happened to them as they were test driving it so they said Oh! it is the ignition switch, they replaced it. The 4th time they said Oh! it is the battery cables that have a malfunction so they fixed it. I just took it back because the VW Customer Care which does not seem to CARE about their customers did not give me the option to change the car for a same one that is not broken so we had no other option that taking it back. If the car breaks down again I am getting a lawyer and see if they help me solve the problem because VW did not and their technicians do not know anything about fixing cars so BEWARE of buying a VW because you are exposed to any kind of issues such as this one. I hope I knew everything before trusting a dealership. More