Volkswagen of South Charlotte - Service Center

Awesome Service I came in after a tire blow out to get a new set of tires. Adam informed me of a tire special that was currently going on, as well as a very informati I came in after a tire blow out to get a new set of tires. Adam informed me of a tire special that was currently going on, as well as a very informative recommendation on which tires to chose. Adam also walked me to the back to give me a detailed breakdown and first hand look at all the issues that were discovered with my car as well as the options I had to get them taken care of. Adam stayed in constant contact and service was completed faster than expected!. More

Great service! The service at this dealership is amazing! They are efficient and customer-friendly. This life-long Honda driver has now been converted to a Volkswa The service at this dealership is amazing! They are efficient and customer-friendly. This life-long Honda driver has now been converted to a Volkswagen enthusiast! More

High Service Standard Quick to schedule. Friendly check-in. Clear work order. Estimated time to complete - on the mark. Clear and detailed invoice given with good eye cont Quick to schedule. Friendly check-in. Clear work order. Estimated time to complete - on the mark. Clear and detailed invoice given with good eye contact. A satisfied customer. Thanks! More

Service department is awesome!! I have been working with Volkswagen South. Since I purchased my used Volkswagen Jetta TDI I have worked with Adam Mikels and he has been such a great I have been working with Volkswagen South. Since I purchased my used Volkswagen Jetta TDI I have worked with Adam Mikels and he has been such a great help to me with my car. He has been extremely forward and kept me updated with a set schedule along with rental so its not such an inconvenience on me. And the pricing has been extremely reasonable for what all I have had done! More

Great ambassador for the charolotte area I drove down from Rochester NY and my tire pressure light came on. I thought it was low on air and filled it more. When the light didn’t turn off, I d I drove down from Rochester NY and my tire pressure light came on. I thought it was low on air and filled it more. When the light didn’t turn off, I drove into VW of SC Express Service. Joerg greeted me and asked me the issue. He assigned someone to resolve the issue immediately and explained why the warmer temperature was actually increasing my tire pressure. He noticed the outside of my car was a bit dirty and then asked his technician to send car through car wash. I asked for a survey. He said that wasn’t necessary. After informing him I was moving into the area, and not just driving through or on vacation, he set me up. This goes to show that independent of being a local resident, WV top managers want their owners to have the very best experience wherever they pull in for service. This is my first VW. And in the year that I’ve owned my Passat, I’ve been consistently impressed with their service and I really like my car. I look forward to coming back to VW of SC for continued service, More

Great Service! I called about a small issue. They got me in immediately and got me right out without they typical run around of trying to sell me a bunch of nonsense I called about a small issue. They got me in immediately and got me right out without they typical run around of trying to sell me a bunch of nonsense. When I buy my next VW I will definitely head their way! More

Totally Ignored I was in the service department today August 14th I stood there for 10 minutes and no one acknowledge that I was there all the sales reps what pretend I was in the service department today August 14th I stood there for 10 minutes and no one acknowledge that I was there all the sales reps what pretend to be on the phone even after customers left they picked up the phone and start dialing out, the other worker where was on the phone showing photos. Worst experience ever! More

Excellent Service Volkswagen of South Charlotte excelled in their service of my vehicle. They were extremely busy (more evidence of a dealership with a following) but Volkswagen of South Charlotte excelled in their service of my vehicle. They were extremely busy (more evidence of a dealership with a following) but finished my vehicle within the the time promised. The service technician went over all the services performed on my vehicle and let me know what would be done at the next service. Everyone was polite and quick to give assistance. They even found time to wash off my cars exterior. I am so glad I wandered into that dealership and purchased my Passat. It has consistently been the best dealership experiences I have ever had.....even Honda. Thank VW of South Charlotte. More

Above and beyond Al Condrey went above and beyond to service my VW Jetta and apply a $20 coupon I wasn’t even aware of to my purchase. Al Condrey went above and beyond to service my VW Jetta and apply a $20 coupon I wasn’t even aware of to my purchase. More

Great Service I would like to extend my observance and applaud to Al Condrey for his exceptional service that he gave us this week. We arrived in Charlotte from M I would like to extend my observance and applaud to Al Condrey for his exceptional service that he gave us this week. We arrived in Charlotte from Maryland and our Passat TDI was experiencing the engine light on. I called VW of America and they referred us Volkwagen of South Charlotte. Al Condrey 's name was given to us, and believe me this is our fifth VW and never have I experienced such a warm, more personable person as Al Condrey, he is truly an asset to Volkswagen of South Charlotte. I have referred him to our daughter (Ms.Carter) who lives in Charlotte and also has a Passat SEL. Al Condrey gets a BIG HOORAY/and special thanks from us. Warm Regards, The Jacksons More