Volkswagen of South Charlotte - Service Center

10,000 oil change service Awesome experience. Staff is professional, curteous, friendly, and helpful. I've purchased 2 vehicles from Volkswagon of South Charlotte and would def Awesome experience. Staff is professional, curteous, friendly, and helpful. I've purchased 2 vehicles from Volkswagon of South Charlotte and would definitely recommend this dealership to friends. More

Always the best experience at VW of South Charlotte. From sales to service to the management, their service is always to notch. Purchased several cars for my family there and always had them serviced there a sales to service to the management, their service is always to notch. Purchased several cars for my family there and always had them serviced there as well. The owner is committed to his customers having a great experience and that spreads throughout all his employees. I can't recommend them highly enough! More

South Charlotte Volkswagen has taught me a valuable lesson - And that is to never trust them or use their service ever again in the future. I had my car serviced at their dealership for my second servi lesson - And that is to never trust them or use their service ever again in the future. I had my car serviced at their dealership for my second servicing where I had them change my oil and rotate my tires. Shortly after that servicing I started experiences issues with the way my car handled, so I brought it back into the dealership only to be given some unbelievable excuses by one of their Assistnat Service Managers that infuriated me. I had no desire to listen to his excuses any longer, or argue with him, so I left never to return. Shortly after leaving, I then experienced and engine oil low warming.....just a mere 3,000 miles after the oil change at South Charlotte VW. After that second issue, I wrote a letter to a Sales Manager......still waiting on that reply from 4 months ago. And since he didn’t have the common courtesy to follow-up, I emailed the Owner, and like the Sales Manager email, I am still waiting on a response. The one thing that has been consistent with my experience with this dealership is that they lack any sense of customer service, whether that is providing quality work on my car or providing quality care to a customer.....and for that, I will never make the mistake of utilizing their dealership for service or a future purchase. Best of luck to those of you that do use South Charlotte Volkswagen, but If you do and you get burned.....don’t waste your energy addressing the concern with Management. THEY DON’T CARE!!!! More

Tony was amazing. He listed to my concern and and reassured me that they will get to the bottom of the problem. He is the best. reassured me that they will get to the bottom of the problem. He is the best. More

I needed a new battery and got it without problem I bought my Tiguan here on November 30, 2015 and have always brought it here for needed servicing. I am thankful that they will even take care of its I bought my Tiguan here on November 30, 2015 and have always brought it here for needed servicing. I am thankful that they will even take care of its needs, as yesterday, without having to make arrangements in advance. The battery needed to be replaced, they did the work while I" waited in relative comfort, and Adam even reset the Tiguan's clock for me at my request. More

Great service as always! Thanks!Always great timing and Great service as always! Thanks! Always great timing and awesome dealership. All departments give great service and insure that your visit is top n Great service as always! Thanks! Always great timing and awesome dealership. All departments give great service and insure that your visit is top notch always. More

Joerg is great! This dealership is the only one I use and Joerg is the main reason: he is friendly, patient and very helpful. I trust him implicitly as he is a top pr This dealership is the only one I use and Joerg is the main reason: he is friendly, patient and very helpful. I trust him implicitly as he is a top professional! More

Down to the Details Volkswagen of South Charlotte has the best service people. Adam and Joerg always take care of every detail needed to get your car in and out as quickl Volkswagen of South Charlotte has the best service people. Adam and Joerg always take care of every detail needed to get your car in and out as quickly as possible. My car always comes out happy and clean! Gunner is an amazing shuttle ride to and from work and is always as prompt as he can be given Charlotte traffic. Always a pleasure bring my car in. More