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Volkswagen of South Charlotte - Service Center
Charlotte, NC
232 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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232 Reviews of Volkswagen of South Charlotte - Service Center
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November 07, 2020
So I recently bought a vehicle at VW south Charlotte and I had identified a minor issue during the test drive. We scheduled time with the service dept and they got the vehicle in very quickly. They ended up I had identified a minor issue during the test drive. We scheduled time with the service dept and they got the vehicle in very quickly. They ended up need to use a specialty vendor to resolve the issue so they had to keep the vehicle overnight. They provided a loaner vehicle and the whole process was very easy on my end. I have been pleased with both the service and sales dept at VW of South Charlotte. Brandon Hodson was our service advisor 5 stars.(I didn’t see his name below to rate him) More
by Jeff B
October 24, 2020
As always my service appointment was hassle free. I can’t say enough good things about everyone at the dealership. Great customer service! This is my second VW and I will definitely purchase my next one here say enough good things about everyone at the dealership. Great customer service! This is my second VW and I will definitely purchase my next one here as well. More
by justme3111
Employees Worked With
Shawn - Service Manager
October 20, 2020
Went to visit my parents on Friday my dad says to me...hey come with me, VW South Charlotte is coming to pick me up so that I can go get my car out of service. We get in the car and we start driving me...hey come with me, VW South Charlotte is coming to pick me up so that I can go get my car out of service. We get in the car and we start driving to VW South Charlotte. On our way there the driver was playing hard core rap. Music dropping F bombs left and right one of the lyrics mention I’m gonna pee all over your body, all we heard the entire way there was the N-word F bombs you name it we heard it. Don’t believe me I post it our video experience on social media. The response was typical of this place. Couldn’t wait to get out of the car with this driver. Maybe times of changed I don’t know I personally think it’s unacceptable and being in the business I would hate for my customers to experience this type of service. More
by Max.williams1217
October 07, 2020
Very nice kind and professional. Also very informative and knew very well what needed to be done to my auto. No question he is main reason why I am back with my auto for any preventive maintenance. and knew very well what needed to be done to my auto. No question he is main reason why I am back with my auto for any preventive maintenance. More
by Jc
Employees Worked With
September 02, 2020
Always a great experience having my VW serviced at South Charlotte VW. Adam is great, always ensuring my car is ready and the work is complete. Charlotte VW. Adam is great, always ensuring my car is ready and the work is complete. More
by Bill Johnson
Employees Worked With
Adam Mikels
August 12, 2020
Al always gives great service. Tip top!! Any issues that may arise he’s on it. I have full confidence in him and his dedicated service. may arise he’s on it. I have full confidence in him and his dedicated service. More
by Jmcgreevey8
August 04, 2020
Exceptional Service The experience was excellent from the time I arrived. The courtesy shuttle was a smooth ride and the gentlemen was very nice and professional. VW of S The experience was excellent from the time I arrived. The courtesy shuttle was a smooth ride and the gentlemen was very nice and professional. VW of South Carolina contacted me with the automobile issues and was a smooth transition. Thank You! Joerg was extremely professional and explained the car issue with details and I was able to understand the car issue in layman's terms. More
by HILDA.FIGUEREDO
Employees Worked With
July 29, 2020
First time at VE South Blvd. The customer service provided by Al at South Blvd was excellent. He was very welcoming and the oil change and tire rotation took no time at all. Will definitely be back a provided by Al at South Blvd was excellent. He was very welcoming and the oil change and tire rotation took no time at all. Will definitely be back and would recommend both VW South Blvd and Al for VW service! More
by Sulli94
Employees Worked With
Al
June 08, 2020
Kwasi and Spiro were excellent to work with in purchasing a new vw. The customer service was above and beyond all the way through the sales transaction. Christopher in finance was thourogh explaining all t a new vw. The customer service was above and beyond all the way through the sales transaction. Christopher in finance was thourogh explaining all the paperwork. Great Job. More
by jcox123
June 03, 2020
Great service !! Clovis is excellent! Everyone made the process smooth and easy ! Highly recommend ! Although we did not purchase a Vw we love our Acura! process smooth and easy ! Highly recommend ! Although we did not purchase a Vw we love our Acura! More
by Sasha
