Volkswagen of South Charlotte - Service Center

It took several phone calls and 3 visits to get replacement touchup paint for my car. It had to be ordered and was promised in a week, but it took almost 2 months to arrive. It was not an expensi replacement touchup paint for my car. It had to be ordered and was promised in a week, but it took almost 2 months to arrive. It was not an expensive item, but they definitely missed my expectations on this and gave me the feeling that it was an ultra-low priority for them. When I asked them about getting my car repaired under the 12 year rust warranty they told me I would have to wait for a factory rep to come in and assess the car. After visiting 3 times and calling several times (over a 3 month period) I gave up and went elsewhere to get the work done because they never made me an appointment with the factory rep or told me they were at the dealership for their monthly visit. I have also asked them about servicing my vehicle a couple of times and have always been told they are booked solid. In both cases I went elsewhere because it would be at least 3 days before they could look at my vehicle. More

I purchased my new VW at the sister dealership, Carolina Volkswagen. They did such a horrible job servicing my vehicle that I stopped going there and took my vehicle to this dealership. I found out throug Volkswagen. They did such a horrible job servicing my vehicle that I stopped going there and took my vehicle to this dealership. I found out through VW corporate that both of these dealerships are owned by the same entity. I was told by VW corporate that they would contact VW of South Charlotte and ensure that my service needs were handled properly. I tried to get what seemed to be a simple HVAC system problem corrected. After explaining my experience to the Service Manager, Alan, he promised me that I would not have any issues with his service team. I took my vehicle in and spoke with the service tech, George. I again explained that I had a horrible experience with Carolina VW and was hoping that it was an isolated issue. He promised me that my vehicle would be repaired correctly the first time. Both Alan and George lied. The first time I took my vehicle in for repair for the HVAC system, it was not fixed. Due to my busy schedule, I was unable to take it back in for another few weeks. I again called and spoke with Alan and explained that this would be the 5th time that I was hoping VW would be able to fix their own manufactured vehicle. I took my car back in and they kept it for 2 days. After picking the car up and driving home, I noticed that there were car parts on the front passenger floor. There was also a noise that was coming from under the dash on the front passenger side of the vehicle. After further inspection, I realized that they failed to replace the HEPPA filter and associated housing material. There was warm air rushing out from the space where the filter should have been. Instead of wasting anymore time and effort with a car manufacturer and dealer that does not care about its customers, I immediately traded my vehicle in for another brand. If you choose to do business with either Volkswagen of South Charlotte or Carolina Volkswagen, be prepared to have the worse service possible. They will probably treat you very well if you purchase a car, but they will treat you like crap if you ever take that vehicle in for service. More