Volkswagen of South Charlotte - Service Center

Things have really changed for the better since Mr. Cohen has taken over the management of VW of South Charlotte. First of all, the general attitude of everyone on the team is pleasant and customer friendly has taken over the management of VW of South Charlotte. First of all, the general attitude of everyone on the team is pleasant and customer friendly. They now show genuine appreciation of my patronage to their dealership.Every aspect of my customer experience has improved. From the phone, to the showroom and sales staff, and most importantly the service area. Mr. Cohen has more than once demonstrated to me that he is committed to providing the ultimate in customer satisfaction. I recently had a problem with my 2006 Passat and brought it to Mr. Cohens attention.He and his excellent service manager Travis Hahn immediately addressed the issue and promptly resolved it to my complete satisfaction. Customer Service is a term that I believe is used too loosely in business today but not in the case of VW of South Charlotte. They sell wonderful products and equally as important, they stand behind what they sell. I highly recommend them!! More

The entire experience with John Schmidt and VW South was excellent. The bar has now been raised! I could not have asked to have been treated any more professionally than I was by John. When John was busy excellent. The bar has now been raised! I could not have asked to have been treated any more professionally than I was by John. When John was busy with another customer (when I was picking up my car), another gentleman stepped up and was also excellent in his professional handling of my situation. Both guys wanted to make sure I had no questions about my bill or any of the work that was done. Even the cashier was excellent. She made sure I had no questions before I paid. You could tell that she personally cared that I was satisfied with her team's performance and my satisfaction before I paid. The entire experience was excellent. I actually felt very good, even though I just spent $1405.00! Thanks, Henry Taylor More

Though I was disappointed to need car repairs, the team at VW of South Charlotte made the experience as pleasant and convenient as possible. From the helpful service to the pleasant waiting area to arrangi at VW of South Charlotte made the experience as pleasant and convenient as possible. From the helpful service to the pleasant waiting area to arranging transportation to and from my work- they were excellent! More

Mr Kuehni demonstrates absolutely superb abilities with customers. Also, his knowledge of the workings of the VW models I own is not surpassed in my experience. I have delt with Mr Kuehni for seven years customers. Also, his knowledge of the workings of the VW models I own is not surpassed in my experience. I have delt with Mr Kuehni for seven years, for all follow-on service matters, having bought and owned three Passat GLX autos. In a manner of speaking, to continue obtaining the high level of customer support I have been accustomed to, and reliable service from my auto, I followed him from a VW dealership where he formerly worked to his current place of work at VW South Charlotte. As long as I am able, I will continue to bring my work to Mr. Kuehni, and would look to replace my vehicle at any place where I find Mr Kuehni. More

They did a good job when I brought my car in for service. They told me about service that my car needs in the near future but did not pressure me into doing it that same day. I appreciated the fact that they They told me about service that my car needs in the near future but did not pressure me into doing it that same day. I appreciated the fact that they were not pushy. They were friendly and had a nice waiting area. More

I had gone to Volkswagen South for years and the Service Dept had alway been horible. They would always tell you were 3-weeks to 3-months behind. They have recently moved some employees from Carolina Volk Dept had alway been horible. They would always tell you were 3-weeks to 3-months behind. They have recently moved some employees from Carolina Volkswagen and I got my car in the next day. I was impressed with a Mechanic Phillip Briggs, saw a Service person from Carolina who was great "Yorg" and dealt with Amanda Lee who got me in right away and was very professional. Thanks again, Jason Jetta, Passat, & now Touareg owner. More

Excellent experience. The dealership is clean and very modern. Staff if friendly and not aggressive. They really do go the extra mile for their customers. I purchased a new CC from them and the experie modern. Staff if friendly and not aggressive. They really do go the extra mile for their customers. I purchased a new CC from them and the experience was very positive. My last visit was for service and they treated me like a VIP customer. In fact, if you didn't see the VW logos, you would have thought you were at BMW or Mercedes based on the layout and treatment you get the moment you walk in the door. That being said, no matter what cars I own in the future, I will have them serviced at this dealership because they really give you white glove treatment. It may cost a little more but it's worth it. My time is valuable and I like companies that value their customers and treat them right! More

John was very easy to work with and he made sure that he did all of the work needed but also gave us financial options on how to save on costs. All of the staff seemed helpful which my husband and I apprec did all of the work needed but also gave us financial options on how to save on costs. All of the staff seemed helpful which my husband and I appreciate very much. I will be bringing my car to Volkswagon of South Charlotte any time that I need work done. More

John was professional, courteous and helpful. Damian gave me a ride home while my car was being worked on and picked me up when it was finished. He was very friendly. This was my first visit to VW Sou gave me a ride home while my car was being worked on and picked me up when it was finished. He was very friendly. This was my first visit to VW South. I can only hope my next visit goes as well. More

Amanda is very knowledgeable adviser that really understands customer needs. She worked very fast and got me in a out quickly. I would recommend VW of South Charlotte services to all VW owners. Than understands customer needs. She worked very fast and got me in a out quickly. I would recommend VW of South Charlotte services to all VW owners. Thank you for the great customer services and repairs on my VW R32. More