Volkswagen of South Charlotte - Service Center

The service department is awesome. They've been able to get me in on my schedule and get me out quickly. With two kids and one on the way, efficiency is key. And they have gotten me a loaner on the one o get me in on my schedule and get me out quickly. With two kids and one on the way, efficiency is key. And they have gotten me a loaner on the one occasion they needed to keep the car longer. Great people. More

We purchased a 2009 CC with a CPO warranty. They didn't We purchased a 2009 CC with a CPO warranty. They didn't have the 2nd key. It says right on the CPO brochure that it will not pass a Certified Pre-Own We purchased a 2009 CC with a CPO warranty. They didn't have the 2nd key. It says right on the CPO brochure that it will not pass a Certified Pre-Owned test without the 2nd key. We waited 2 months for the 2nd key. It took several emails and phone calls to finally get the key. You can deduce from that what you like. We were promised a proper detailing of the car, since it was late when we took delivery and it had over-spray all over the gauges and the windows looked bad. An appointment was made for Saturday at 9:30 AM. This was to pick up the 2nd key and have the car detailed. We waited until 12:30 for delivery of the car.Joerg was kind enough to give us an update after 2 plus hours of waiting. The car had the same issues as before. Overspray on the gauges and the back window severely smeared. I'm disappointed in the level of service. If this is their benchmark for customer satisfaction, I will not be doing business with them in the future. More

Very good service! My car was acting funny, i dont know Very good service! My car was acting funny, i dont know much about cars, but they help me and i felt like they really care about my car, and didnt f Very good service! My car was acting funny, i dont know much about cars, but they help me and i felt like they really care about my car, and didnt feel like they wanted to make money out of it but really just fix the problem... If my car needs anything to be done again,this is the place i will go to! More

Thanks for fixing my car. It runs like new, and it didn't cost an arm and a leg. I thought I might have to buy a new car or pay thousands to repair it. Instead, I have a car that is working better t didn't cost an arm and a leg. I thought I might have to buy a new car or pay thousands to repair it. Instead, I have a car that is working better than it has in two years. I won't make the mistake of taking my VW to anyone else again. More

I was very pleased with the customer service that I received and would recommend them to anyone that is looking for a dealership that provides quality work and excellent customer service. Amy was very received and would recommend them to anyone that is looking for a dealership that provides quality work and excellent customer service. Amy was very helpful, friendly, and went out of her way to make sure that I was taken care of. I appreciate everything that was done for me will definitely be using them in the future if I need to take my car in for service! More

Dropped by for state inspection and reported an issue with the steering. They quickly found the issue and advised it was under warranty. Unfortunately I have to have the work done at a different dealer with the steering. They quickly found the issue and advised it was under warranty. Unfortunately I have to have the work done at a different dealer since I'm temporarily working out of state. I love that they have free WiFi and a space for me to work. The service advisors here are always friendly and honest in my experience. More

Extremely friendly, never felt rushed even though they were very busy. Even on the phone, Joerg took the time to look up the pricing for the repair and give a good quote on the work. It was also nice th were very busy. Even on the phone, Joerg took the time to look up the pricing for the repair and give a good quote on the work. It was also nice that he remembered me and my car from previous service visits. More

AMANDA WAS VERY PERSONABLE AND HANDLED MY CONCERNS WELL. SHE SHOULD BE COMMENDED ON HER WORK ETHIC. HAD A PROBLEM WITH MY STERIO SPEAKERS NOT RESPONDING AFTER REPLACING MY BATTERY. AMANDA LISTENED TO MY DES SHE SHOULD BE COMMENDED ON HER WORK ETHIC. HAD A PROBLEM WITH MY STERIO SPEAKERS NOT RESPONDING AFTER REPLACING MY BATTERY. AMANDA LISTENED TO MY DESCRIPTION AAND OFFERED POSSIBLE REASONS FOR THE ISSUE. More

needed an oil change and tire pressure light on. Called and scheudled service. Due to conflict with work needed to reschedule 2 days before appointment and they were accomaditing in getting me in at a tim and scheudled service. Due to conflict with work needed to reschedule 2 days before appointment and they were accomaditing in getting me in at a time that was convient for me. Brought my vehicle in and they took me promptly with a smile and friendly service. Gave me an expected wait time and was done signifcantly shorter time than was told. They topped it off by washing and vacuuming my Routan... Not only will I recommend them to everyone I know looking for a Volkswagen; will never bring my car anywhere else for service. Thank you for making my service as easy and pleasurable as my sales experince from you More

Excellent attention to detail. Very impressed with the quality of person that Joerg is. Very professional in apprearence and knowledge. Repair done timely and with Joerg's knowledge he was able to tell me quality of person that Joerg is. Very professional in apprearence and knowledge. Repair done timely and with Joerg's knowledge he was able to tell me what was wrong and estimate time to repair. Will go back. More