Volkswagen of South Charlotte - Service Center

Yoerg Kuehni was wonderful to work with. I first called with questions about our RV we were buying. It has a VW engine in it and he was so helpful even without me being a customer. I am happy that they s with questions about our RV we were buying. It has a VW engine in it and he was so helpful even without me being a customer. I am happy that they service my type of RV and I will definitely use them all the time. I was even pleasantly surprised at the bagels and snacks they had in the waiting area as I had not had time for breakfast that morning. Great service and a great place to visit. Yoerg was an important part of making my service a good experience. I would certainly recommend this dealership to anyone that is looking for a VW or has one to service. More

Knowledgable service advisor. Fast turnaround with oil change and tire rotation. Nice waiting to use as an interim office. Enjoyed te apple since I am on adiet and have to avoid bread products, but I wo change and tire rotation. Nice waiting to use as an interim office. Enjoyed te apple since I am on adiet and have to avoid bread products, but I would have enjoyed a bagel with cream cheese. Friendly sale staff available to answer questions also about other VW cars. More

This initial service on my 2011 GTI (after 3500 miles) included the VW Courtesy Check and a state inspection. Everything was handled quickly and professionally. Worth Noting: I forgot to ask them to ad included the VW Courtesy Check and a state inspection. Everything was handled quickly and professionally. Worth Noting: I forgot to ask them to adjust the tire pressures. Since it has been a brutally cold winter, it certainly needed to be checked. But the tech did it without being asked. I checked it myself the next day and was pleased to find that each tire had exactly the right PSI. Though that may seem trivial, when I had my 'other' vehicle (not a VW) serviced recently, I asked the service writer twice about checking tire pressures. He assured me that the tech would definitely checked the pressures. But the next morning, I got a 'Low Tire Pressure' warning on the dash. Clearly, they STILL had not bothered to check the tires. I had to add pressure to the prescribed level myself. It ain't rocket-science, folks - I just appreciate service done right the FIRST time. More

Just recently I brought my car in for major service and John was a very professional and courteous advisor in providing the best service possible for my Volkswagen. He explained the important details throu John was a very professional and courteous advisor in providing the best service possible for my Volkswagen. He explained the important details throughly to my family and it relieved alot of concerns. Now that my car is back with me... it's driving 110% better ever than before!!! I would definitely recommend servicing your car at Volkswagen South. Their service team is exceptional! More

From the very first phone contact, John helped us (newly arrived from Florida) to feel that our concern would be taken care of, and indeed, it was. He helped us understand what was needed and how it was do arrived from Florida) to feel that our concern would be taken care of, and indeed, it was. He helped us understand what was needed and how it was done. Will definitely come back to this dealer and ask for John, any time we are in the area. More

I will never take my cars to anyone buy Josh Hines at VW South. He is an exceptional tech. Wherever he moves, my cars go with him. But overall, VW South is awesome. It's closest to me among the three de South. He is an exceptional tech. Wherever he moves, my cars go with him. But overall, VW South is awesome. It's closest to me among the three dealers in the Charlotte area. And everyone is friendly. More

I made an appointment so I wouldn't have to wait. Got there right on time, and my car took 45 minutes before it could get looked at. Took car in for alignment, and window seal issue. Brand new car, alr there right on time, and my car took 45 minutes before it could get looked at. Took car in for alignment, and window seal issue. Brand new car, already had to get serviced....arggg.... John was okay, he could have communicated more. I had to go see him, after waiting 2 hours. I would prefer to have updates provided to me, if I am waiting for a certain amount of time. More

The service at this dealership is outstanding - they even start my car so it warms up while I'm taking care of the bill. Joerg takes the time to provide an education about my car and the services it require start my car so it warms up while I'm taking care of the bill. Joerg takes the time to provide an education about my car and the services it requires. Pricing is also very competitive. I really feel like I can trust these guys. More

The service department has been courteous and easy to deal with during visits for both of our VW vehicles. On a previous visit they even went out of their way to provide my wife with a loaner van to tak deal with during visits for both of our VW vehicles. On a previous visit they even went out of their way to provide my wife with a loaner van to take on an extended scheduled trip with our kids when the repair couldn't be completed in time. More

Joerg has provided outstanding service any time over the past eight years that my car has needed maintenance or repairs. I recently followed him from Carolina VW to VW South. I depend on him to recommend past eight years that my car has needed maintenance or repairs. I recently followed him from Carolina VW to VW South. I depend on him to recommend repairs that are essential only. He is extremely knowledgeable about my car. More