Back

Volkswagen of South Charlotte - Service Center

Charlotte, NC

4.4
232 Reviews

232 Reviews of Volkswagen of South Charlotte - Service Center

Sort by
August 08, 2022

They are so professional and just made me feel like they were going to take care of any problems I had with my car. More

by Gus orozco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joerg Kuehni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Volkswagen of South Charlotte responded

Hello Gus, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 21, 2022

Check engine light, oil change. Got me right in 7am next day. John Keating excellent communication. Even though it took much of the day - provided a shuttle to work and from work More

by ericn.dibble
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Hahn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joerg Kuehni
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2022 -

ericn.dibble responded

Verified

May 18, 2022

I was recommended. ... because I've worked at dealerships in Raleigh I was aware of the tactics. My experience totally debunked. Joerg was an example of customer satisf More

by Ms A
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joerg Kuehni
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Volkswagen of South Charlotte responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Volkswagen of South Charlotte and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

December 14, 2021

Sean in service was friendly and professional. His attention to detail was unparalleled. Thank you Sean More

by Sheri Knaebels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Gerringer
September 30, 2021

Sean Gerringer was my service advisor great job beyond the call of duty excellence customer service. More

by Philip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Gerringer
Oct 04, 2021 -

Volkswagen of South Charlotte responded

Hi Philip, thank you for your kind review; we are happy to pass along your comments to Sean here at Volkswagen of South Charlotte! Feel free to reach out to us if you need anything. Have a wonderful day.

February 03, 2021

Had an appointment and showed up right on time .Everything went well no issues. The service was relativity quick and the waiting area was not busy . More

by M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hodson
Feb 05, 2021 -

Volkswagen of South Charlotte responded

Hi, thank you for taking the time to leave a review for us at Volkswagen of South Charlotte. We're happy we could meet your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

January 29, 2021

I’ve known Volkswagen for awhile and I’m never disappointed, everyone is always Ready to help. I always recommend Volkswagen of South Charlotte to my friends And people I worked with. More

by vkrock2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Hahn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joerg Kuehni
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gunner Johanson
Feb 02, 2021 -

Volkswagen of South Charlotte responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it.

January 28, 2021

Phenomenal customer service from Joerg and everyone else I've ever come into contact with at Volkswagen South Charlotte. The work is always completed correctly. It was especially convenient that they were More

by dar29449
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joerg Kuehni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Volkswagen of South Charlotte responded

Hello, thank you so much for your kind words about your experience here at Volkswagen of South Charlotte. We try every day to satisfy our customers and it’s always nice to know when we succeed. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 25, 2021

Great service here from Joerg and team! I’ve taken my VW in here a few times over the last two years and have no complaints More

by camarofifty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joerg Kuehni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Volkswagen of South Charlotte responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 21, 2021

Joerg is always extremely helpful, he monitors our service records to make sure service is completed properly to maintain the life of our Passat! Always easy to get great service! More

by Jdmacik
Customer Service
Recommend Dealer
Yes
Employees Worked With
Joerg Kuehni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2021 -

Volkswagen of South Charlotte responded

Thank you so much for your positive comments about Volkswagen of South Charlotte! Please don't hesitate to reach out if there's anything additional we can do for you.

2
...