Volkswagen of South Charlotte - Service Center

I was in yesterday for routine service. Lauren really worked with me to find a good time for me to bring my car in. She was always very responsive. When I arrived at the dealership, John Schmidt was very worked with me to find a good time for me to bring my car in. She was always very responsive. When I arrived at the dealership, John Schmidt was very friendly. He knew I was going to wait for my car on my lunch break and promised he would have it back soon. I was in and out in less than an hour. Very friendly, very fast. Will def go back. More

Jorerg went out of his way to see if he could solve the problem I was having with my Jetta. He even took the car home to drive it for a couple of days. He could not find anything wrong, so he did not char problem I was having with my Jetta. He even took the car home to drive it for a couple of days. He could not find anything wrong, so he did not charge me. He was very friendly and considerate, and I would highly recommend him! More

I can't say enough about my recent experiences with Volkswagon of South Charlotte.I had my rear brakes serviced yesterday and as with all my past experiences it very pleasant. John Schmidt was my direc Volkswagon of South Charlotte.I had my rear brakes serviced yesterday and as with all my past experiences it very pleasant. John Schmidt was my direct contact, he is always friendly, knowledgable & professional. I highly recommend John Schmidt and Volkswagon of South Charlotte. More

My car needed warranty work to be done. The dealership was very accommodating to my schedule and was able to get me in and out very quickly and all work was done very professionally. From the time I walke was very accommodating to my schedule and was able to get me in and out very quickly and all work was done very professionally. From the time I walked in the door I was made to feel like a lifelong customer when this was only my second visit to the dealership. More

I purchased my car from another dealer. A simple warrantable repair took way too many visits to fix. I had to add coolant & washer fluid within a few days of one of their "thirty point inspections". warrantable repair took way too many visits to fix. I had to add coolant & washer fluid within a few days of one of their "thirty point inspections". I talked to these people & brought my car here. I have returned many times for service and repairs. I will continue to come to this dealership as long as they continue to treat me fairly. I've found them to be helpful with information when requested and they have had some very good coupons/offers to help keep my costs down. More

Had to take my car in due to warning lights coming on as I was driving to work. Even though I did not have an appointment, John was very willing to help and have my beetle looked at asap to diagnose the pr I was driving to work. Even though I did not have an appointment, John was very willing to help and have my beetle looked at asap to diagnose the problem. I was promptly called to advise me of the problem, and the car was fixed quickly. Thanks John for allowing me to interrupt your busy morning and for your courteous, efficient service to me. More

Took the car in for an oil change. The process was smooth and the service adviser was friendly. He recommended some additional maintenance items based on the age of the car, but didn't push it when I smooth and the service adviser was friendly. He recommended some additional maintenance items based on the age of the car, but didn't push it when I requested we only do the scheduled service on that day. The waiting area was clean and comfortable. The only negative was the service took longer than expected (1.5 hrs instead of 45 min), but the service adviser was in contact with me, and they washed my car which I was not expecting. More

I was taken care of immediately upon arrival and was kept informed the whole time I was there. I was there for a recall issue and my satellite turner needed replacing. I also had an issue with my floor mats informed the whole time I was there. I was there for a recall issue and my satellite turner needed replacing. I also had an issue with my floor mats causing a wreck and needed to get new ones. Thanks for the good experience More

In a word, the process was painless. All the "paperwork" was done ahead of time online, so all I had to do was show up at the allotted time and drop off the key for the 10,000 mile service. I r "paperwork" was done ahead of time online, so all I had to do was show up at the allotted time and drop off the key for the 10,000 mile service. I received a call a short while later saying I can pick up the car and we'll see you again in another 10,000 miles. When I went to pick up the car, it was just as smooth, checked in, they gave me the keys and I was on my way. I can honestly say I've never been through such an easy process anywhere else. More

this is my first visit to VW south Charlotte. i had a gearbox problem on my Eos, which Joerg was able to diagnose and carried out repairs under warranty. Gear changing is vastly improved but has develope gearbox problem on my Eos, which Joerg was able to diagnose and carried out repairs under warranty. Gear changing is vastly improved but has developed a strange noise coming from transmission, after speaking with Joerg, decided to monitor over the next few days. More