Volkswagen of South Charlotte - Service Center

Great group of people, nice. A good experience buying and servicing a car. Cal Willden is not a pushy salesman and always checks on me. I would definitely recommend buying a car from Volkswagen South. C. servicing a car. Cal Willden is not a pushy salesman and always checks on me. I would definitely recommend buying a car from Volkswagen South. C. Sawyers More

John was very responsive and helpful. Service was completed ahead of schedule and as expected. Some items were corrected without being asked which was a nice surprise. Only reason for a 4 for price w completed ahead of schedule and as expected. Some items were corrected without being asked which was a nice surprise. Only reason for a 4 for price was because no one wants to spend over $4000 to replace an engine. John did you proud considering a difficult pill to swallow for repair costs. Thanks and would recommend. More

I had problems with a volkswagen purchased at a different dealership and I had it repaired several times in 6 months. I was presented with a bettter way to meet my needs and get out of a contract involvin w dealership and I had it repaired several times in 6 months. I was presented with a bettter way to meet my needs and get out of a contract involvin what I viewed as a lemon. I leased a new car and am satisfied with my choice. That is why I have given this rating More

Poor quality of service experienced, after having bought a 2013 Passat TDI SEL the day before! I returned to the dealership the next day because 1 of 2 keys I've been issued was defective. They had me wait a 2013 Passat TDI SEL the day before! I returned to the dealership the next day because 1 of 2 keys I've been issued was defective. They had me wait for 2 hours while they "looked into it" just to come back to tell me, "yes, this is a bad key". Extremely disappointed with the service department which unfortunately made me wish I didn't buy from this dealership in the first place. To waste my time with something as simple as letting me know something is not working when they issued me the defective key in the first place is a poor reflection of their service and really screams INCOMPETENT for a dealership that sells a high end product. Imagine, watching 6 other customers walk-in and walk-out while you're patiently waiting and in the end have nothing to show for your visit but a "we'll order a new one, it will be here in a few days, you can come pick it up". A waste of time and poor reflection of Volkswagen as a whole! Would like to be contacted in regards to this visit from the dealership. More

Told an oil change would take 30 to 45 minutes....waited an hour and a half and was told that new brakes were needed! Came in for an oil change...not brakes! an hour and a half and was told that new brakes were needed! Came in for an oil change...not brakes! More

The service team at Volkswagen of South Charlotte is exceptional. When my car requires service in addition to the scheduled maintenance, they take me back into the service area and have the service tec exceptional. When my car requires service in addition to the scheduled maintenance, they take me back into the service area and have the service technician show me what is required, and explain why it is required. I feel my car is in good hands because I can trust the service team. And I feel I can drive my car with confidence because the safe functioning of the car is the service team's priority. More

Last visit was for routine oil change & replacement of bulbs & windshield wipers. Service was quick & professional. I did think that the cost of the oil change was a little pricey. of bulbs & windshield wipers. Service was quick & professional. I did think that the cost of the oil change was a little pricey. More

As always, another great service experience. I called the day before and made the appointment for 8:00 AM. I was received very quickly with friendly with helpful service personnel.I was going to take the shu day before and made the appointment for 8:00 AM. I was received very quickly with friendly with helpful service personnel.I was going to take the shuttle but Joerg said he could have me out in one hour, and one hour it was. He also noticed my inspection was coming up and suggested doing it now and two days later I received a request for the inspection to renew my tag. Timing was right on. I really appreciate my car being washed. Another great timing experience. Keep up the great service and customer trust. More