Volkswagen of South Charlotte - Service Center

Excellent and Helpful Adam Mikels was very kind and very helpful. He seemed very busy that day but he multi-tasked very well. He took care of me while maintaining and produ Adam Mikels was very kind and very helpful. He seemed very busy that day but he multi-tasked very well. He took care of me while maintaining and productive and professional charisma. I will defiantly return if needed and hopefully receive the same hospitality the every one showed to me and my mother who was with me. More

Great Service Experience John Keating made this an easy pleasant experience. I recommend him highly. The service department is clean and well organized. It was nice to be abl John Keating made this an easy pleasant experience. I recommend him highly. The service department is clean and well organized. It was nice to be able to use the work station while I waited. More

Great experience during 10k scheduled service The fact that I received an email reminding me about the 10k mileage service was a nice service from VW South Charlotte dealer. The additional conveni The fact that I received an email reminding me about the 10k mileage service was a nice service from VW South Charlotte dealer. The additional convenience of been able to schedule the service on line was greatly complemented for the extraordinary service that Sam and Al provided when I got there. They kept me informed about the progress of the service and provided a detailed summary of what was done at the end while I enjoyed a nice cup of coffee while a waited in th superb lounge the dealer has. Very pleasant experience. More

Factory recall on air bag John Keating, as usual is the main reason I come to VW of SC. I live 2-miles from the VW Huntersville location but travel to SC because of John and t John Keating, as usual is the main reason I come to VW of SC. I live 2-miles from the VW Huntersville location but travel to SC because of John and the service at SC. Great Job John In addition I want to thank Gunner and applaud his helpful and courtesy assistance when I needed a ride. He is dependable and always on time. Great Job Gunner In addition I want to applaud kwasi and Rick. More

Great Perfect Client Experience Volkswagen of South Charlotte and Al Condrey (Service Advisor) have been our dealership shop of choice since my daughter moved to Charlotte in January Volkswagen of South Charlotte and Al Condrey (Service Advisor) have been our dealership shop of choice since my daughter moved to Charlotte in January 2017. They have provided top notch client experience for the work performed on her Jetta. Definitely a dealership that takes pride in providing great service to their clients. More

Best buying experience I've ever had! Been going to VW of South Charlotte for 5 years for service. Bought my son a car there. Recently I went in for a repair on my 2006 Jetta and found the Been going to VW of South Charlotte for 5 years for service. Bought my son a car there. Recently I went in for a repair on my 2006 Jetta and found the TDI I'd been searching for. Kasey got me the car I wanted at a price I liked. Lots of no-pressure help. I love my new car and wouldn't think of buying anywhere else. Thanks Kasey and team! More

Sales yes/Servic NO If I wanted to get fleeced by a mechanic I would have stayed in NYC. I needed a rear seat belt tensioner repaired (again). First time it was repaired If I wanted to get fleeced by a mechanic I would have stayed in NYC. I needed a rear seat belt tensioner repaired (again). First time it was repaired in NYC, it was $50.00 or so. Here at VW of South Charlotte they want to hold me up for $800 & change, AND they also threw in a quote for brakes, rotors and some other BS I never asked for. If you have a VW or other German car, go to a local shade tree mechanic. You'll get better service and leave with your dignity and wallet intact. VW needs all the friends they can get, with their ongoing corporate scam regarding diesel mileage being a complete lie and a sham....I guess it trickles down to the dealer level also. More

Service Department outstanding I was there for an oil change on my former VWDiesel. Joerg was so helpful. Prompt courteous service is what we expect and always receive from VWSouth I was there for an oil change on my former VWDiesel. Joerg was so helpful. Prompt courteous service is what we expect and always receive from VWSouth Charlotte. Thank you! More

Great service, love my new car The service was great. I was able to test drive the car on the highway. Everyone was very friendly. I am in love with my new Volkswagen. The service was great. I was able to test drive the car on the highway. Everyone was very friendly. I am in love with my new Volkswagen. More