Volkswagen of South Charlotte

This dealership really went to bat for me big time. I have been a long standing VW customer since 1986. Started with a Jetta and drove it until the wheels fell off. Literally. I was awaiting a fire engi have been a long standing VW customer since 1986. Started with a Jetta and drove it until the wheels fell off. Literally. I was awaiting a fire engine on East Blvd near downtown Charlotte and felt this incredible energy rush thru my body. It was not a spiritual awaking but and rear-end collision. As evidence of the fact that you are reading this, the little Jetta did the dieing for me. But I did drive it to the junk yard and claimed my $300 bucks. The Jetta experience created a loyal VW customer. After the collision I purchased a 2000 Passat which I drive until the engine gave up. VW of South Charlotte eased my pain as best they could and transitioned me into another new Passat. I went kicking and screaming all the way. The thoughts of a new-car transaction did not appeal to me at all. I'm very conservative and don't like new things at all. However, I was in a bad spot and Chris H. and David P. bailed me out. I would highly suggest buying a new VW from VW of South Charlotte. More

My buying experience with Volkswagen of South Charlotte was great! I would recommend it to anyone interested in purchasing a new VW. Their inventory was one of amazement. I found my choice online at www.vw was great! I would recommend it to anyone interested in purchasing a new VW. Their inventory was one of amazement. I found my choice online at www.vwsouthcharlotte.com. I loved having the opportunity to actually see the car that I ended up buying... rather than some stock photo provided by VW (where the color doesn't match the actual description). The staff was extremely knowledgeable of their product and worked incredibly hard to get me into my new VW Jetta Wolfsburg edition. David, Chris and Cody worked incredibly hard including staying late, working figures and providing me many options to make my buying experience a pleasure. It even boiled down to the simple things... like offering me a soft drink while waiting. It's not often that you find that kind of professionalism and respect in today's world. Thank you VW of South Charlotte! I'm glad that I decided to drive across that state line for my VW purchase. I will gladly recommend your business to my friends and family. Keep up the good work. Thank You! More

We came in to the dealership on a snowy Friday night. Sean was very helpful and patient. They pulled the car (which we did end up purchasing) into a garage area so we could take a good look at it before Sean was very helpful and patient. They pulled the car (which we did end up purchasing) into a garage area so we could take a good look at it before taking it for a test drive. Sean was very knowledgable of the vehicle and it's features. The other employees at VW South Charlotte were also very helpful to us. Thank you. More

I had an excellent purchasing experience with this dealership. I knew what I was looking for and they happened to have it on their lot. I live near the dealership, so David offered to come to my hou dealership. I knew what I was looking for and they happened to have it on their lot. I live near the dealership, so David offered to come to my house to show me the car and to let me test drive it. David showed a very good understanding of what features the car offered and admitted that the car being very new had features that he hadn't even learned about yet. I have found the car very intuitive and the owners manual simple to use. After driving it, I was confirmed that I really liked the car and we were able to efficiently get through all the paperwork that evening. They even stayed an hour after store closing to finish getting me through financing rather than asking me to come back in the next day. It really showed to me how they value my time and made me feel confident that they will continue to show this same consideration to me in the future as I have them perform the service on my new car. I am very pleased that I was able to so successfully purchase my new car from Volkswagen of South Charlotte. My only knock that I have found against them so far is in their documentation fees. As they were $200 more than another dealership in town, I would challenge them to review this fee to see if they could be more competitive. For me, however, the additional $200 was certainly a fair trade for the overall experience that I had with them and as an investment in our future interactions. More

I made original contact with VWSouthCharlotte through their internet sales. We negotiated the trade in on my 3 year old VW Jetta and the purchase price all sight unseen. I knew the car I wanted up front. their internet sales. We negotiated the trade in on my 3 year old VW Jetta and the purchase price all sight unseen. I knew the car I wanted up front. David was great throughout the whole process and conversation we had by email and phone was polite and constuctive. The post sales experience has been great as well. One of the key fobs for the car was missing at purchase, but was found and re-united with us. I also found a piece of missing trim and David is arranging to mail me a replacmement. I have no doubt they would fit this for free, but I'm thity miles from the dealer. More

With my home located 1.5 hours north of this dealership, in December of 2009 I purchased two VW's from VW of South Charlotte. One was a used 2007 3.6 Passat and other a new 2009 3.6 CC. The service was outs in December of 2009 I purchased two VW's from VW of South Charlotte. One was a used 2007 3.6 Passat and other a new 2009 3.6 CC. The service was outstanding. The entire buying process for both cars lasted no more than 2 hours. The dealership and David Phannareth did everything possible in order for me to achieve the best deal. Here is an example of fantastic customer service: After purchasing the CC I was driving home via 85 North when I noticed the car pulling a little to the left. I called David Phannareth and he contacted the local VW dealership in Greensboro which aligned and balanced the tires with absolutely no questions asked or fee charged. I believe VW of Charlotte and David have a returning customer in a couple of years and I would highly recommend a visit if your in the market for a VW! Thumbs Up! -Ron P Greensboro, NC More

David was very nice to work with as were everyone else we spoke with. The wagon is great. My husband bought a new 2009 Jetta TDI sedan inn the summer, getting around 50 miles to the gallon and the car rides spoke with. The wagon is great. My husband bought a new 2009 Jetta TDI sedan inn the summer, getting around 50 miles to the gallon and the car rides and performs nicely. I wanted the same but in a larger spaced car so I chose the 2010 Jetta TDI sportswagon as I was trading in a Nissan Quest which is the largest van and called a SUV. I loved the Nissan but it wasn't great on fuel and was like a tank sometimes. So far I love the VW and thank David & all the others for their help. More

I recently visited VW of South Charlotte to explore the sign and drive deals featured on the new VW CC model. My experiece was quite positive. Not only was I impressed with the vehicle and all the feat sign and drive deals featured on the new VW CC model. My experiece was quite positive. Not only was I impressed with the vehicle and all the features for the price - but the sales person (Dominic Spence) and the finance team made my trade and lease purchase a seamless transaction. I told them upfront my terms and interests - and they worked hard to make a deal that I would be happy with. I am now a proud owner of a new 2010 VW CC - and love the car. It helps that my experience at the dealership was a positive one. In fact - I was out of the dealership and in my new car within 2.5 hours - from start to finish. If you are considering a new car - consider the VW cc and the current sign and drive program. You get a lot for you hard earned dollars - and the team there will work to earn your business. Chris More

I was looking to purchase a new 2009 Jetta and needed to keep my payments as low as I could. They helped me find the car that would fit all of my needs and got my payments to within $15.00 a month of what I keep my payments as low as I could. They helped me find the car that would fit all of my needs and got my payments to within $15.00 a month of what I was looking for. I felt that Dominic and Chris Smith where honestly doing everything they could to get me as close to my goal as we could. It made purchasing a new car actually fun. More

I went to another local dealership and had a really disapointing experience. Knowing that there is more than one VW dealership in town made me feel confident that I would find the car and sales experie disapointing experience. Knowing that there is more than one VW dealership in town made me feel confident that I would find the car and sales experience I was looking for. I found it at Volkswagen of South Charlotte. Chris Smith heard me from the get go. He understood that I knew what I wanted and didn't try to steer me to something that I may have ultimately been unhappy with. They did not have what I wanted on the lot but Chris and the guys and gals at Volkswagen of South Charlotte worked 100% to find the car that I wanted. And I got it! I am so in love with my VW Jetta TDI Sportwagen! I truely do have "fahrvergnügen"! More