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Volkswagen of South Charlotte
Charlotte, NC
2,172 Reviews
Thank you for visiting our website. My name is Mark Cohen. I am the General Manager/Owner here at the all new Volkswagen of South Charlotte. It is our ultimate goal here to provide you with all the information you request in an up front straight forward manner. My complete desire is to make sure that each and every customer is treated with the professionalism and courtesy that they come to expect from all of my staff.
If there is anything that I can do for you personally please do not hesitate to give me a call or visit me at the store. If you are not happy with your experience please let me know, so I can try to help.
Thanks
Mark Cohen
GM
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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November 06, 2009
I went to a number of dealerships before I made my I went to a number of dealerships before I made my purchase. Vw of South Charlotte, was by far the best. I felt absolutely no pressure, everyone acte I went to a number of dealerships before I made my purchase. Vw of South Charlotte, was by far the best. I felt absolutely no pressure, everyone acted extremely professional. I would recommend this dealership to anyone looking for a new or used Volkswagen. Forrest... More
by bean64230
Employees Worked With
David Bean / Chris Smith
October 06, 2009
I purchased my new VW at the sister dealership, Carolina Volkswagen. They did such a horrible job servicing my vehicle that I stopped going there and took my vehicle to this dealership. I found out throug Volkswagen. They did such a horrible job servicing my vehicle that I stopped going there and took my vehicle to this dealership. I found out through VW corporate that both of these dealerships are owned by the same entity. I was told by VW corporate that they would contact VW of South Charlotte and ensure that my service needs were handled properly. I tried to get what seemed to be a simple HVAC system problem corrected. After explaining my experience to the Service Manager, Alan, he promised me that I would not have any issues with his service team. I took my vehicle in and spoke with the service tech, George. I again explained that I had a horrible experience with Carolina VW and was hoping that it was an isolated issue. He promised me that my vehicle would be repaired correctly the first time. Both Alan and George lied. The first time I took my vehicle in for repair for the HVAC system, it was not fixed. Due to my busy schedule, I was unable to take it back in for another few weeks. I again called and spoke with Alan and explained that this would be the 5th time that I was hoping VW would be able to fix their own manufactured vehicle. I took my car back in and they kept it for 2 days. After picking the car up and driving home, I noticed that there were car parts on the front passenger floor. There was also a noise that was coming from under the dash on the front passenger side of the vehicle. After further inspection, I realized that they failed to replace the HEPPA filter and associated housing material. There was warm air rushing out from the space where the filter should have been. Instead of wasting anymore time and effort with a car manufacturer and dealer that does not care about its customers, I immediately traded my vehicle in for another brand. If you choose to do business with either Volkswagen of South Charlotte or Carolina Volkswagen, be prepared to have the worse service possible. They will probably treat you very well if you purchase a car, but they will treat you like crap if you ever take that vehicle in for service. More
by GlennGAH
Employees Worked With
Alan, George
