Volkswagen of South Charlotte

I recently purchased a 2011 Golf TDI at VW of South Charlotte and was very pleased with the buying process. Cal answered all of my questions and was able to track down the exact car I wanted. David did Charlotte and was very pleased with the buying process. Cal answered all of my questions and was able to track down the exact car I wanted. David did an excellent job explaining the financing and warranty options. I would recommend VW of South Charlotte to anyone. More

It took several phone calls and 3 visits to get replacement touchup paint for my car. It had to be ordered and was promised in a week, but it took almost 2 months to arrive. It was not an expensi replacement touchup paint for my car. It had to be ordered and was promised in a week, but it took almost 2 months to arrive. It was not an expensive item, but they definitely missed my expectations on this and gave me the feeling that it was an ultra-low priority for them. When I asked them about getting my car repaired under the 12 year rust warranty they told me I would have to wait for a factory rep to come in and assess the car. After visiting 3 times and calling several times (over a 3 month period) I gave up and went elsewhere to get the work done because they never made me an appointment with the factory rep or told me they were at the dealership for their monthly visit. I have also asked them about servicing my vehicle a couple of times and have always been told they are booked solid. In both cases I went elsewhere because it would be at least 3 days before they could look at my vehicle. More

Run do not walk away from these people. Tried to hit me with a $750.00 fee at closing, then have had massive trouble getting warranty work done. Have you ever heard of getting your rotars ground after 3,00 with a $750.00 fee at closing, then have had massive trouble getting warranty work done. Have you ever heard of getting your rotars ground after 3,000 mile on a new car - welcome to VW. Again Run as fast as you can More

David goes the extra mile! Quick, courteous and efficient~ Very easy to work with and covers all the bases with no BS Great communication prior to the transaction, numerous emails and telephone efficient~ Very easy to work with and covers all the bases with no BS Great communication prior to the transaction, numerous emails and telephone conversations put me at ease and willing to make the 3 and half hour trip from Charleston SC to the dealer! Thanks David More

David, I wanted to take a moment to thank you for your assistance in making Margaret’s EOS purchase an extremely pleasant experience. You made her feel at ease from start to finish, and the entire proces assistance in making Margaret’s EOS purchase an extremely pleasant experience. You made her feel at ease from start to finish, and the entire process was made easy for her. Your professionalism is elite and product knowledge is informative and precise. I am happy to say that you are on a short list of car salesmen that I would recommend without a moment’s hesitation. More

It was a satisfactory experience. A little trouble getting a call back when left message. Everyone is very friendly. Our interest rate was raised after we thought the process was complete, and we were getting a call back when left message. Everyone is very friendly. Our interest rate was raised after we thought the process was complete, and we were not happy about that, but purchased the car at the elevated rate by financing with Wachovia instead of Volkswagen. More

I have bought many, many cars in my time and this was absolutely the best car buying experience I've ever had. David Phannareth was incredible and one of the very few sales agents I would recommend to o absolutely the best car buying experience I've ever had. David Phannareth was incredible and one of the very few sales agents I would recommend to others. My purchase began on the Internet and although there were 1 or 2 out of town options with a lower (slightly) price, I decided to deal with David because he followed up and met all of my needs. I have already recommended David to 2 friends who said they might start looking for a new vehicle. I will continue to recommend David and the dealership. This dealership is a 10 so far in my experience! More

Looking for a Car for the past 2 weeks, visiting dealers and searching on webs, I have to say that this is the first time that I found that buying a car should be like they do. Simple,These guys make me dri and searching on webs, I have to say that this is the first time that I found that buying a car should be like they do. Simple,These guys make me drive a new car in less than 2 hours. Pick the car, do the financing paperwork, finding the best deal and sign. No hassle, no gimmicks, no waiting, No drama. Very Professionals, and black and white. The best of all, They really help me in my trade-in, giving me the best value in the market. I'm very satisfied with my experience in this dealer. More

Very nice people. Gave us a good price. Went above and beyond on customer service and were willing to stay late to get the deal done. We are very happy with the van. beyond on customer service and were willing to stay late to get the deal done. We are very happy with the van. More

This dealership really went to bat for me big time. I have been a long standing VW customer since 1986. Started with a Jetta and drove it until the wheels fell off. Literally. I was awaiting a fire engi have been a long standing VW customer since 1986. Started with a Jetta and drove it until the wheels fell off. Literally. I was awaiting a fire engine on East Blvd near downtown Charlotte and felt this incredible energy rush thru my body. It was not a spiritual awaking but and rear-end collision. As evidence of the fact that you are reading this, the little Jetta did the dieing for me. But I did drive it to the junk yard and claimed my $300 bucks. The Jetta experience created a loyal VW customer. After the collision I purchased a 2000 Passat which I drive until the engine gave up. VW of South Charlotte eased my pain as best they could and transitioned me into another new Passat. I went kicking and screaming all the way. The thoughts of a new-car transaction did not appeal to me at all. I'm very conservative and don't like new things at all. However, I was in a bad spot and Chris H. and David P. bailed me out. I would highly suggest buying a new VW from VW of South Charlotte. More